First impressions count and here at Sykes Cottages, we want to help you make the best first impression possible when new customers arrive at your holiday let. From a friendly welcome to a cup of tea, we’ve listed some basics below that are sure to make your guest feel welcome on arrival.
Provide a warm welcome
If you’re around to greet your guests in person then this is a great opportunity to make them feel welcome – a smile and friendly handshake can go a long way! If you’re not able to greet your guests in person then never underestimate the power of a handwritten note. Providing a small handwritten welcome in your cottage is a lovely touch and lets your guests know that you care about their stay.
Introduce the property
Make sure your guests get the most from their stay by providing them with a little back ground information on the property, how long you’ve had it and its best features – this works especially well if your holiday let is older or has an interesting history. The property’s introduction can be done in person when your guests arrive or as part of your welcome pack in the cottage.
Stock up on the basics
An easy way to make your guests feel welcome is to provide a few basics like tea bags, milk and sugar so your guests can have a nice cup of tea after their journey. Cooking essentials like salt, pepper and cooking oil are common items you’d find in your own home but may forget to take to a holiday let, so don’t forget to provide these for your guests. These homely touches will go a long way in making your guests feel comfortable.
As well as the basics, you may want to look at included some little extras to make your guests feel special on arrival. A bunch of fresh flowers in the property or a nice cake can really impress your visitors and encourage them to share their experience at your cottage with others, increasing word of mouth and encouraging new potential customers.
Consider the whole party
Children and pets can often be overlooked as we try to please the adults, but taking the time to point out any child friendly attractions or good dog walking routes can really help your guests feel welcome. For an extra special touch, try leaving out some games for children or a dog toy ready for your guests’ arrival.
A guide to the local area
Providing your guests with expert knowledge of the area like where to eat and local days out will let your guests know that you care about their stay. Try to including include this information in your welcome pack or let your visitors know that they can contact you for advice on places to visit and restaurants to eat at during their stay. Make sure to avoid telling your guests what they can’t do in the area and focus on the things they can do.