Archive for the ‘Cottage Owners’ Category

6 essentials to include in a guest information pack

Friday, February 13th, 2015
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Your cottage may feel like home to you, but to arriving guests it’ll be as unfamiliar as a hotel room. Luckily, there are number of things you can do to make your guests feel comfortable from the moment they arrive, and one of those is it to create a welcome pack.

Owner BA good welcome pack will contain information about the property and its owner. It’ll have a section about local amenities such as restaurants, pubs and shops. It will have emergency contact information, need-to-know appliance advice, and up to date information on local transport. Personal recommendations are a good idea too, as well as guest-book where holidaymakers can leave their own feedback.

Creating a welcome pack from scratch may sound a daunting task, but with our useful guide, you’ll have one put together in no time.

Things to include in your welcome pack

Your welcome pack needs to be as comprehensive as possible, so before you start, have a good think about what your guests might need to know when staying in your holiday let. Below, we’ve attached a few essentials we think every guest information pack should contain.


A friendly welcome

Don’t dive in with the dos and donts; instead, welcome guests to your property with a friendly note that lets them know a little about you and your property. Most people that stay at your property will love to hear about its history, and are more likely to look after the place if they’ve received a friendly and personal ‘Hello’ from its owner.

Emergency Contact Information

One of the best ways to put your guests’ mind at rest is to include emergency contact information in your welcome pack. Be sure to include your own contact telephone or that of your caretaker or handyman, as well as phone numbers for local doctors, hospitals and dentists. If your property is pet friendly, including the number for the local vets is a nice touch too.

Appliance Information

Operating the appliances in your cottage might be second to nature for you, but for others, it can cause a real headache. That’s why it’s important to include detailed operating instructions on all of the appliances in your holiday home that guests will be using including ovens, TVs and the central heating. Although including all this information might sound unnecessary, it’ll save you time and inconvenience in the long run. After all, you don’t want to be woken in the middle of the night by a guest who can’t switch the tele on.

Lutra lutraDos and donts

Although nine out of ten guests will treat your holiday home with the respect it deserves, it’s important to include a few dos and donts to reduce the chance of something going awry. If your property is in a built up area, remind guests of this to avoid unwanted noise complaints. If your property is pet friendly, reiterate that pets should be kept off furnishings. Provide clear parking instructions to ensure guests don’t park on your neighbour’s property. And most importantly, remind guests that any problems should be reported to you as quickly as possible.

Local transport

Even if most guests travel to your cottage by car, it’s a great idea to include local transport information in your welcome pack. From taxi numbers to bus timetables, providing up to date transport information will be a godsend for some of your guests, especially if you live in an area with poor mobile reception. It’s also a good idea to provide brief instructions on how to get to the bus/ train station from your property as it may not be obvious to your guests.

Attractions and Amenities

One of the most obvious things to include in a welcome pack is a list of nearby attractions and amenities. Though most property owners will leave flyers and leaflets in their cottage, it’s a good idea to list a variety of attractions that cater for all ages, such as family days out and adult activities. If you have time, create a map of where the attractions are in relation to the cottage and include any attractions that you can personally recommend.

Get expert advice on letting your holiday home with Sykes

At Sykes, we pride ourselves on our service, and that service extends to our cottage owners. We have a dedicated team of property experts working day in day out to provide support and advice for our owners, with whatever queries they have. From pricing enquiries to interior design advice, our owners team are here for you. If you’re interested in letting your holiday home with Sykes Cottages, visit our Let Your Cottage page for further information.

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Jonathan Tuplin

By Jonathan Tuplin

Jonathan is a lover of books, music and good food. Originally from Yorkshire, there's nothing he likes more than a cycle in the country. One of his favourite spots in the UK is Tenby, where he spent many a happy holiday as a child.

How To Turn Your Holiday Cottage into a Cosy Winter Bolthole

Thursday, November 6th, 2014
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Brrr! It’s getting a little chilly outside and no matter how much we try to resist, the pull of the warm indoors is calling for us to head inside and cosy up. As humans, we’re not really a species known for our methods of hibernation, but sometimes we all just need to spend time wrapped up warm. A holiday cottage, away from the distractions of the everyday, is the perfect place to partake in a bit of human-style hibernation. There are a few simple additions that you can make to your holiday cottage to make it the perfect hideaway for guests this winter. Read on to find out how you can turn your property into the perfect winter bolthole: hibernation optional but very much advised.

Cosy Kitchen Additions

Warming Drinks

photo taken by Leanne

The cold weather calls for soups, hot drinks, warming stews and casseroles. Include large pots and casserole dishes in your kitchen so that guests can indulge in these delicious winter warmers! Also, don’t forget to include large mugs for the all-important hot drinks that your guests will be drinking. It could also be a nice touch to include some hot chocolate powder in the cupboard so guests can warm up when arriving after their journey.

See some of our favourite yummy hot chocolate recipes here.

Turn The Heat Up

Tan Llan

Image from Tan Llan property reference 917340

There is nothing better during the colder months than heading in from the cold into the warmth, but there is often little need to heat up the entire property. Fitting a log burner in the living area can add both heat and a cosy atmosphere, whilst a heated towel rail in the bathroom will heat both the room and towels. Electronic heaters are also a great idea and your guests are sure to appreciate being able to heat up a room before heading in to it!

See our properties with open fires here.

Extra Blankets to Wrap Up Warm


image via Flickr

No winter bolthole would be complete without cosy blankets and fleecy throws. Include a hamper full of extra blankets, throws and pillows for your guests to wrap up in when the weather is a little chilly. Also, whilst wooden and stone flooring can really give your property character, it really doesn’t add much heat, so it is a good idea to invest in a rug or two to put down during the colder months.

See our Cosy Cottages Pinterest board for more inspiration on making your cottage the cosiest it can be.

There is still time to book a cosy winter getaway, just take a look at the properties still available during the chillier seasons over on our website and book your cosy getaway today.

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Leanne Dempsey

By Leanne Dempsey

A lover of reading, eating and shopping Leanne will often be found spending time with her two pugs or snapping away on instagram. A big fan of the city, She likes nothing more than getting away for a weekend break in the UK, her favourite places being London and Bath.

Five Ways to Make Your Holiday Cottage Stand Out

Friday, September 26th, 2014
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Here at Sykes, we know a thing or two about holiday cottages and we know that one of the most important things to consider when you own a cottage is how to make yours stand out from the thousands of others that are out there. Below, you’ll find five tried-and-tested ways to make the most of your property and ensure that you attract as many bookings as possible!

1. Have great pictures

Holiday cottage in Shropshire

Barleycorn Cottage, Shropshire, Ref. 27007

Pictures play an important role when guests are choosing a holiday cottage, and so you want to make your cottage look as appealing as possible. If you’re signing up with Sykes Cottages, a specialist member of our team will come out to take the pictures for you, and will be on hand to advise you on how best to show off your property. However, there are a few things that you can do to prepare your cottage before our team member arrives. Complete a thorough clean of your property and make sure that the garden is looking neat. Make the most of any stand-out features that you have; ensure that your log fire is lit and burning brightly, your hot tub is bubbling away and your swimming pool is uncovered and clean. Finally, buy a bunch of flowers to brighten up rooms instantly!

2. Provide a welcome pack

Holiday cottage on Anglesey

Carreg Rhys, Anglesey, Ref. 24459

Something that we see time after time in our customers’ feedback is that guests REALLY appreciate welcome packs. Leaving tea, coffee, milk, sugar and biscuits are a fantastic idea – your guests may have travelled quite a distance to reach your cottage and this sort of thoughtfulness will go a long way. Other ideas include home-made cakes, a sample of a local delicacy, or a bottle of wine, all of which are sure to make your guests’ day and will help ensure that your property’s reviews stand out!

3. Know your market

Dog friendly

Via Flickr

One of the best ways to make your holiday rental stand out is to be aware of who stays in your property and cater to this. If your property is dog friendly, make sure you include information on where’s good to go for a walk and what pubs in the area are dog friendly. If you describe your cottage as child-friendly then why not provide cots, stairgates and high-chairs to give frazzled parents a helping hand; you could also include leaflets on days out for children in the area. If your cottage is more of a romantic retreat, consider making a list of nearby restaurants or leave a supply of cosy blankets in your property.

4. Invest in features that appear on customers’ wish-lists

Holiday cottage with a swimming pool

Rushmore Lodge, Kent, Ref. 16229

It’s easier said than done but one of the easiest ways to make your holiday cottage stand out is to invest in features that are high on customers’ wish-lists. It can be something as simple as WiFi or a dishwasher, which are always appreciated, and are facilities that are frequently requested by customers. More expensive features such as hot tubs and swimming pools are harder to install but will certainly guarantee that your property has an edge; cottages with hot tubs and swimming pools are certainly our most popular and they book up very quickly.

5. Don’t forget about the little things

Holiday cottage in Worcestershire

Lavender Cottage, Worcestershire, Ref. 21367

Sometimes, it’s the little things that can make the most difference but they can often be the easiest to forget! We’ve listed a few suggestions on how you can avoid this below:

  • Get the basics right. Make sure that you provide a generous amount of toilet roll, cleaning equipment and have plenty of crockery.
  • It’s always helpful to provide information on how to work the appliances in the property and how to start up any other features such hot tubs or open fires.
  • Providing a guest book is a great way to hear what your guests thought about their holiday cottage; what they loved and any feedback that they have. They can also leave recommendations on places to visit for future guests, something which is always very much appreciated.

If you want to know more about how you can make your holiday cottage stand out, or if you want to know more about letting your holiday rental with Sykes Cottages, then please visit our website or give our owner care team a call on 01244 356 666.

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Louise O'Toole

By Louise O'Toole

Louise loves reading, shopping, baking and cosy country pubs with log fires. A nice cup of tea will never be turned down. She has spent many childhood summers on the beach in Cornwall and walking the hills of the Lake District.

How to research the history of your holiday home

Tuesday, September 9th, 2014
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A few weeks ago I noticed a plaque thirty feet up the rear wall of my building with the numbers ‘1836’ inscribed on it. With nerdy hastiness, I did some research into said date-plate and- shock horror- it turns out the building was indeed built way back in 1836.

Amazing, right? Well I certainly think so. Thanks to the power of the internet, it’s now easy to turn Tony Robinson for the day and research the history of your home-amazing!

But Jonathan, pray tell: how do you go about researching the history of your abode? Well loyal reader, I’m glad you asked. Below you’ll find some useful hints and tips on how to get the bits and pieces that make up your home’s history; so let’s get down to business.

First Steps

So, you’ve got your house, but how do you start unearthing its dirty secrets? The first thing you should do is try determine roughly when your property was built.

Look for obvious clues that may ascertain the age of the property. Like mine, your home may have a plaque detailing its erection date. These are often located on the exterior, although in some properties they may appear indoors.

If your holiday home’s really old, there’s a chance it might be a listed building, in which case you should have a look at the National Heritage List for England, an online database listing all of the country’s designated heritage assets. If it’s on there, that’s good news, as there should be plenty of information to boot, including when it was built. If not, don’t get down; there’s another angle of attack.

If you’re struggling to determine when your property was built, it might be a good idea to speak to neighbours or other members of the community to see if they can shed light on when your home was originally constructed. You never know, some nebby-neighbour might be able to point you in the right direction, or at least provide some gossip on its previous occupants.

Via Flickr

Via Flickr

Unlocking your home’s history

Via Flickr

Via Flickr

Now that you’ve got a general idea of when your house was raised from its foundations, it’s time to start going through the history books to delve deeper into its past. Who lived there? What were their livelihoods? Was it stricken by tragedy, or at the centre of a community-wide dispute? Thanks to the internet, there are hundreds of free-resources you can use to unlock the secrets of your home’s past.

If you’d like to find out who lived in your house, the best place to start is at your local records office. Here, thousands of public archives are available to view, including electoral registers, census catalogues and Ordnance Survey Maps, all of which can be used to unearth the history of your home.

For instance, electoral registers will list every resident who was registered at your address, since records began. Just think of all the interesting folk who may have passed through the front door of your property!

Put that research to use

When you’ve completed your research and exhausted your home’s history, it’s time to share what you’ve learnt with the world. As a holiday home owner, your guests are likely to be just as interested in the history of your home as you are, so create an information pack for your property that details the ins and outs of its history.

People are always interested to hear about the history and heritage of where they’re choosing to stay, so an illustrated guide to your home, as well as the local area, would go down a treat.

To find out more about researching the history of your home, visit the English Heritage website.

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Jonathan Tuplin

By Jonathan Tuplin

Jonathan is a lover of books, music and good food. Originally from Yorkshire, there's nothing he likes more than a cycle in the country. One of his favourite spots in the UK is Tenby, where he spent many a happy holiday as a child.

Cottage Owners: How to maximise off-peak bookings

Friday, September 5th, 2014
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After a busy summer of bookings, some holiday home owners may be breathing a sigh of relief now that the kids have gone back to school, whilst others could still be booked up for the foreseeable. However busy you are, it’s helpful to note that the off-peak season is approaching, a time when bookings slow and gaps in your reservation calendar are likely to appear. There are number of things you can do to prevent a lull in income through the off-peak period, and we’ve listed these below.

Be flexible with your changeovers

During summer, you can afford to be less flexible because your property is likely to be booked for weeks at a time. However, with fewer potential bookings knocking around during off-peak, it pays to be as flexible as you can with changeover days. If a customer wants to stay in your property on a particular date- even if it doesn’t fall on your normal changeover- you should endeavour to meet their needs; after all, any booking is better than no booking at all.

Sign up to the Sykes Sale

Throughout the year, we run sales to encourage customers to book off-peak holidays. These prove popular, with the majority of properties achieving high booking rates. Although owners can choose whether their property is included in the sale, we’d encourage those whose bookings are low to do so, as this can improve booking numbers. The amount of discount offered is variable, and although you’ll make less per booking, the quantity of reservations ensures that your income remains high.

Offer short break discounts

The majority of Sykes’ property owners offer short break discounts, including winter, last minute and off-season. If you’re tinkering with the idea of offering short break discounts yourself, our advice would be to do so. A slight reduction in cost can mean the difference between getting a booking and not, and short breaks also mean that customers can be more flexible with when they wish to stay at your property.

Make the most of downtime

For some, a week with no bookings can be a godsend, not least after a frantic summer. If your property is in need of some TLC, the off-peak season is a great time to tend to your abode. Whether you have big DIY plans or just need to get in there with a mop and bucket, make the most of your downtime and get your cottage ship-shape for when things get hectic once more. If you do make any changes, be sure to send us some pictures so that we can showcase the improvements on your property page- you never know, a lick of paint may just earn you an extra booking or two!

A final note to say…

…hang in there! We know it’s disheartening when your down on bookings, but take it from us, we’ll do all we can to help boost bookings during the slower months, including promoting your property on our social media channels, and on this little old blog. To find out more about how to increase bookings, or for more information on letting your property with Sykes Cottages, please visit our let your cottage page today.

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Jonathan Tuplin

By Jonathan Tuplin

Jonathan is a lover of books, music and good food. Originally from Yorkshire, there's nothing he likes more than a cycle in the country. One of his favourite spots in the UK is Tenby, where he spent many a happy holiday as a child.