Meet the Reservations Team!

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Over the next few months, we’d like to take the time to introduce you to the wonderful people that make our company the award winning business that it is. We have decided to start with the Reservations team; with a staff of over 70 people, they are not only the biggest department but also the friendliest and liveliest group in the building. Our reservation specialists work tirelessly seven days a week delivering outstanding customer service and finding our customers their dream cottages to suit their individual needs.  To help you get to know the cheerful voices that greet you on the other end of the phone, we have asked the reservations team a few questions about themselves and what they enjoy best about working here at Sykes Cottages.

Jane Clark, Reservation Specialist:

Jayne getting ready to start work

Jane getting ready to start work

Tell us a little about yourself.

I’ve been working for Sykes 2 years in May. I enjoy growing my own organic vegetables and producing an abundance of jams and chutneys.

Where is your favourite place to visit in the UK/Ireland and why?

Ireland is such an incredible place to go, my favourite area being Spiddal in Galway. The coves take you back to your childhood, with the pebble beaches and rock pools, and in the evening you can visit the incredible seafood restaurants!

What is your favourite part of the job?

The interaction with our customers who never fail to make me smile, as well as the incredible team here in reservations who I call my extended family.

What has been your most unusual request as a reservationist?

I once asked a customer if she was taking any pets with her on holiday; she replied by saying she was taking a pet Iguana!

Vicki Beaumont. Reservation Specialist:

Vicki on her way to the office

Vicki on her way to the office

Tell us a little about yourself.

I’ve worked for Sykes for just over a year now- nearly a year and a half! I am currently training for the Chester half marathon and would love to go inter-railing around Europe one summer.

Where is your favourite place to visit in the UK/Ireland and why?

I love Cornwall! My parents used to take me and my sister down to Sennen every summer for two weeks so I have lots of memories there. Plus, it’s absolutely gorgeous, rain or shine!

What is your favourite part of the job?

Speaking to lots of different people. Each customer is so different and it’s really interesting hearing where they all want to go and what’s taking them there. It’s also nice when you find a customer the perfect property and you can tell they really appreciate it.

What has been your most unusual request as a reservationist?

We get a lot of unusual pet requests but I have also spoken to a television company who were filming for a new channel 4 programme.

Helen Butler, Reservation Team Leader:

Helen and her son Dan exploring the UK

Helen and her son exploring the UK

Tell us a little about yourself.

I have worked for Sykes since June 2012. Before working here I was at Bank of America for 12 years. Outside of work I have a huge passion for horses and regularly visit the Shire Horse Centre.

Where is your favourite place to visit in the UK/Ireland and why?

Even though I live in north Wales, I never get bored of Snowdonia; it is my favourite place. This is where I spent most of my childhood holidays!

What is your favourite part of the job?

The reservation department is really busy and we work with a fantastic bunch of people every day.

We hope you enjoyed getting to know the reservations team a little better. They are incredibly friendly and very good at what they do, so next time you call up to book a holiday cottage, we hope you feel reassured that you are in safe hands. Keep an eye on the blog for your chance to meet another department next month!

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nicole.westley

By Nicole Westley

As a food lover Nicole can often be found in the kitchen, covered in flour and experimenting with new tastes! When not making a mess she loves to explore her Celtic roots by roaming the Scottish countryside or exploring the bays along the Anglesey coast with her fiancé.

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