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"For the second year on the trot and after repeatedly asking Menai Holidays to provide separate beds for one of the rooms so my disabled mother could use, this wasn't undertaken."
I then had to drive my mum to the other side of North Wales to stay with my sister as I got no action to fix on first day of arrival and then missed her as part of the first 3 days of the holiday. Heating in main bedroom wasn't working meaning, so that our baby couldn't get a bath and was freezing in the room. This was only fixed on the 4th day. No hot water in shower of one of bedrooms. Was said this wasn't possible to be the case as all on same heater. Had father in law having to share our bathroom for shower for first 3 days, before eventually fixed. Contacted Menai was a painful process and so difficult to get any action to be undertaken. Was a truly awful experience and so disappointing as I only get one week holiday a year back in the UK. The additional correspondence of Menai asking me to confirm only 6 people were staying there was baffling and frustrated me further that this was being asked with all the issues I was facing. To be offered only a GBP50 credit for all that happened was embarrassing and derogatory. I then wanted to speak to someone at management level at Menai to understand how they could think this was a suitable offer and for an apology or to put me in contact with the owner to discuss. I was met with both by very arrogant refusal to discuss by the Call Centre Team. A simple apology or explanation or desire to fix what happened for a future visit would have been fine as I understand owning my own properties that things can go wrong, but the actions of Menai have now forced further action to be taken as it was completely unacceptable how I have been treated.
Reviewed by Darran3.4★Mar 2024
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"Lovely property which had everything we needed for a weekend away with two babies and a dog."
The caretaker was very helpful and accommodating. Great location, clean and comfortable. We would definitely return.
Reviewed by Rachel5.0★Feb 2024
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"A beautiful, charming property set in quiet countryside."
A renovated coach house, very clean and modern whilst retaining its charm. Kitchen well equipped, lovely sitting room and dining area. Very clean and even treats and a basket of things for the dog! Very thoughtful, thank you! Lots of information left to help explore the area. Hot tub was a delight!
Reviewed by Vicki5.0★Feb 2024
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"Beautiful cottage, sympathetically restored in a quiet location."
Perfect for our needs and the dog appreciated all the treats left for him! Also thanks for the goodies left for us. Hope to return soon.
Reviewed by Christine5.0★Oct 2023
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"The Coach house was a wonderful base for our Anglsey holiday."
It was very clean and had all the amenities we required. The owners and caretakers were very helpful and accommodating. I would certainly return. Next time I would try and book direct without using Sykes as they were unhelpful and rude.
Reviewed by Frances5.0★Oct 2023
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"Only 2 things to report, firstly the beds throughout were quite uncomfortable, an upgrade on mattresses would be an massive + for us, secondly the extraction outlets in kitchen/ bathrooms need a thorough clean, everything else within the holiday let was excellent, 《underfloor heating / log burner/+ hotub fantastic》☆☆☆☆☆ Definitely would return if mattresses were upgraded, a great location/ first timers on Anglesey and will definitely be back."
Reviewed by Julie3.4★Oct 2023
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"Fantastic property, clean and cosy."
Everything needed for a wonderful stay, the welcome hamper for us and our dog was so thoughtful.
Only one minor recommendation would be to have some extra hooks in the bathroom to hang our wet towels as we had hot tub towels as well as bath towels to dry.
Reviewed by Amanda5.0★Oct 2023
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"The cottage was lovely, very clean, everything we needed, not being too picky just a few things could have been better, there was no mirror in 2nd downstairs bedroom near a socket for hairdrying."
We thought the TV was rather small, and a few more plump cushions for the sofa. The welcome gift was a nice touch, the dog loved his as well. All in all a lovely stay.
Reviewed by Jill4.7★Jul 2023
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"Thank you for a wonderful stay."
Reviewed by Karen5.0★May 2023
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"This is the 3rd time we have visited this property and it was excellent as ever."
Very convenient, well designed and equipped property. I’m sure we will visit again.
Reviewed by Alison5.0★Jan 2023
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"Absolutely loved our stay at the coach house."
The welcome pack was a lovely surprise and very appreciated after a long drive. Perfectly situated to access all the places we wanted to visit and location wise amazing as we just wanted peace and quiet. It was fabulous to have the paddock to let our dog have a run around before jumping in the car to visit the various locations and as for the cottage itself - just bliss. Absolutely loved stayed here and can’t wait to book again.
Reviewed by P5.0★Oct 2022
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"The property was excellent."
....we couldn't have wished for better. Clean, comfortable with very good quality fittings and beautifully presented.
As an extra suggestion....certainly not a criticizm.....some shelves and hooks in the bathrooms, would be useful.
It was just such a lovely property to come home to......but don't tell anyone.....we might not be able to book again!!
Reviewed by Jennifer4.7★Sep 2022
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"Our family of 6 came to stay at the Coach House for a week."
We found the accommodation modern and clean, the grounds are beautiful and the hot tub was fabulous.
As others have said about no washing machine it was a slight inconvenience but it wouldn't deter us from booking again.
The welcome package was a lovely touch, there was even milk in the fridge, tea coffee and sugar left as a courtesy for that much needed morning brew!
Overall we had a great relaxing stay and would highly recommend.
Thank you
Tabatha
Reviewed by Michelle4.4★Aug 2022
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"This cottage was a wonderful find and we would highly recommend to our friends and family."
We are already planning to return next year! The folder of recommendations was a great help, thank you.
Reviewed by Naomi5.0★Jul 2022
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"We had a lovely stay at the coach house."
Very clean and cosy house to spend the week with family. Hot tub was ready to use on the night we checked in which was appreciated, lovely to sit out in after a long day! Nice little welcome hamper was a nice touch with some Prosecco.A home away from home! Very enjoyable stay and would return if in the area. Great base to explore Anglesey!
The only point I would add is a washing machine would be useful but there isn’t really space in the kitchen area for it. Travelling with a baby means mounting washing which would have been good to stay on top of during the week but not a problem
Reviewed by Sarah4.7★Apr 2022
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"Lovely place."
...
Reviewed by Matt3.8★Mar 2022
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"An absolute amazing place to stay."
Can not fault the Coach House at all. Lovely little gestures such as tea and coffee supplied, awesome welcome pack and little things like an Alexa in the cottage.
Just a beautiful place that I would recommend and hopefully we will be back again soon.
Reviewed by Janine5.0★Mar 2022
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"Beautiful cottage for getting out and about."
No major views. You have to go out to get these. Could do with a couple of arm chairs in the lounge especially f you have 6 adults staying. Otherwise lovely place.
Reviewed by Mair3.8★Mar 2022
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"The hot tub was cold when we arrived at 4."
30pm. It was not useable until the following morning , which was really disappointing. I had emailed the owner in advance requesting that we would like to use the hot tub on the day of our arrival and I wasn’t overwhelmed by their response. If checkout is 10.00 am this should be sufficient time to drain it and re-fill it in readiness for the evening . This did spoil our experience a little , which is a shame because it is a beautiful cottage in a beautiful location .
Reviewed by Anna4.7★Nov 2021
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"The Coach House is absolutely lovely, clean, spacious, well presented and very well equipped."
Hot tub and pretty courtyard garden just adds a little something special. Perfect for a family holiday. Our dogs loved it too!
Due to covid, soft furnishings such as cushions etc., had to be removed for ease of cleaning, understandably, but it's amazing how these little touches add to the cosiness of the surroundings. Otherwise, beds, bedding etc., all lovely.
Would love to stay again - possibly in the Hayloft when we aren't travelling with grown-up children LOL
Thank you for a wonderful stay.
Reviewed by Sarah4.7★Sep 2021
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"Excellent property with every thing you need for a relaxing holiday."
Reviewed by Gary5.0★Aug 2021
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"Location and hot tub"
Reviewed by Andrew3.8★Jul 2021
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"We loved The Coach House and hot tub and would definitely stay again."
Reviewed by Elizabeth4.4★Jun 2021
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"Gorgeous cottage in a lovely location, would highly recommend."
Reviewed by Carly5.0★May 2021
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"We loved it all, especially the COVID box with the clear instructions."
We loved the decor and the overall feel of the cottage and it’s environment, some of the jets didn’t work on the hot tub which was a shame but none the less it was amazing. Would love to come again!
Reviewed by Laura4.7★Dec 2020
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"This cottage was by far the best I have ever stayed in - finished to a very high standard, peaceful, calming and we all did not want to leave."
The lights in the kitchen were amazing ( I loved the red one!!!) The beds were so comfortable that my back did not ache in the morning which was a triumph. The sofas in the lounge were so inviting even with the soft furnishings missing because of Covid 19. The log burner was so cosy burning away with just the lamps on....sheer bliss. Then the amazing Hot Tub - we were in it every evening after a day spent exploring the island, in particular watching the planes taking off at RAF Valley and strolling along Sandy Beach.......this property is a MUST and yes!!! we will be back.
Reviewed by Karen5.0★Sep 2020
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"Fabulous stay, the cottage was beautiful and in a wonderful peaceful setting, ideal for our toddler and dog."
The grounds were amazing and the cottage itself was exceptionally clean and well stocked, very comfy. The only thing it lacked was a washing machine which would have been a benefit when travelling with children.
Wouldn't hesitate in recommending this property. We even had our own resident red squirel!!!
Reviewed by Sally5.0★Sep 2020
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"The cottage is brilliant for a great quite getaway but within easy reach of the whole island - loved it."
The cottage is really well equipped, extremely clean, very comfortable even taking account of the adjustments that have had to be incorporated due to the dreaded ‘virus‘.
We met the owners and the cleaning staff who are all brilliant.
Overall 10 out of 10 great break.
Reviewed by Chris5.0★Sep 2020
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"Fabulous accommodation and lovely surroundings."
Even with COVID-19 everything was made clear to us and with no ambiguity. I would score a 10/10 for Menai holidays but only negative was I had a query with regard to the booking, rang the call centre, the promised call back was never made and instead the owners got a garbled message that caused confusion. This is why I’d give a 9/10. Otherwise fantastic and good value for money.
Reviewed by Andrew5.0★Aug 2020
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"Lovely well looked after cottage, nice welcoming pack on arrival."
Really good facilities including hot tub. Would recommended this accommodation.
Reviewed by Simon4.7★Jul 2020
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