10 Pinewood Retreat

7 Customer Reviews

• "Upon arriving at pinewood retreat we was greeted with and immaculate complex , amazing new built lodges with balconies and great facilities such as the indoor pool."

  That unfortunately was where the perfect start ended . We drove round looking for our plot of perfection repeatedly passing a dilapidated old wooden loads in the corner of the park assuming it was a potting shed for the gardener or of sort . Nope it was pinewood ten. We was greeted with a seen from Im a celeb get me out of here style bush tucker trial . A mass of cob webs all over the front of the shed . Most very dusty and old so no magicaly appeared over night . Some where trapped in between the glass panes so all you could see was a Halloween hue of the immaculate site. We opened the door to 70’s themed Interior and small that can only be described as one of a nursing home for the elderly . The sofa had no cushion material left so you could feel the Lats in your backside . The lights didn’t work in the kids room to add to the Im a celeb theme. And it was just dingy and awful. Not a problem the weather was great we’ll eat outside ….. errrm no the out side table only had a 3 chairs for a 4 birth “property “ I can stress how much we would return to the site but sadly Pinewood 10 is only fit for the log pile . We was given a discount when booking this due to potential building work being carried out. The builders hare made any disturbance and again was immaculately tidy . I hate to think what the retail price was supposed to be. In short the British government wouldn’t house refugees in this “ property “ let alone charge for the privilege

  Dear Charlene, I am sorry that you were so disappointed with Lodge 10 Pinewood. The retro Scandinavian look of the property is not for everyone. The photos and property details on the Lyme Bay holiday listing are accurate. I'm hoping that you enjoyed the complimentary welcome package and I'm glad that you noted the significant rental discount. The lodge had a full structural survey in 2022 which stated that the property is fit for purpose and of sound structure. It also had its regular electrical report last year. Please note that as Lodge 10 Pinewood is only legally permitted to be used as a holiday property it is not rented to the British Government or indeed to people working or wanting to remain living in the local area and therefore not taking properties out of the domestic rental market. Finally and most importantly of all.....Many thanks for your feedback, I shall address the issues that you have raised regarding the lights, windows and missing outside chair. The sofa is waiting to be delivered. As the lodge is now due its autumn overhaul after a busy summer, I will work out whether or not to enhance or pare back the 70's Cottage Core vibe. Kind regards, Katy Lodge 10 Owner Property Owner

  Reviewed by Charlene1.3★Aug 2023

• "No 10 was lovely!"

  It’s tucked away on the end in the corner so pretty much total privacy. Tbh, I’m a bit of a clean freak and had bought my own cleaning things with me to give the place a once over but as soon as I walked in I could smell the place was clean and kept clean, as a wood cabin would soon start to smell iffy if it wasn’t cleaned properly and regularly. I had also brought some spare bedding….just incase my ‘clean issues’ had a problem with what was there but again, bedding and towels were lovely and clean and smelt fresh too and beds were comfy. The kitchen was well supplied for cooking and was clean. The living room area was comfy enough on the evening and tv worked just fine. The building work was no problem as we were out doing holiday stuff during the day. The pool was great as we pretty much had it to ourselves first thing each morning. Laundry room came in handy, that was lovely and clean too. Met a few others residents and they were all lovely and really friendly Overall we were really happy with our stay and will probably return next time we come to Devon. Thank you

  Dear Rachel, Thank you for your lovely and positive feedback. My family and I are so glad that you enjoyed your stay. You are very much welcome to come and visit again! Best wishes. Katy Lodge 10 owner. Property Owner

  Reviewed by Rachel5.0★Aug 2023

• "Whilst the log cabin and the experience in itself was fine, the owner needs to employ a window cleaner as both inside and outside, the windows are disgusting."

  Also, a cleaner with better vision might be worth a try ie someone that can see cobwebs, they are all over; curtains, skirting boards, window frames. It looked like it hadn’t been cared for for a good few weeks.

  We're sorry to hear that you felt the property didn't reach our cleanliness standards. We have passed your comments onto our housekeeping team to investigate. The Lyme Bay Team Property Owner

  Reviewed by Adam4.1★Aug 2023

• "We really enjoyed our stay at Pinewood Retreat."

  At times, we had the pool to ourselves. The building works weren't too much of an eye sore and there was very little disruption on that front. The chalet was well kitted out and super comfortable. Lyme Regis was delightful. A lovely stay all round. Thanks.

  We're so pleased that you had a lovely time and weren't affected too much by the nearby building works. The Lyme Bay Team Property Owner

  Reviewed by Selma5.0★Jul 2023

• "Very comfortable beds, bathroom beautiful!"

  Everything was lovely apart from the sofa which was uncomfortable to sit on, seats sunk when you sat on it very little support. The chair was fine.

  So glad you enjoyed your stay, the beds are very comfortable! Hope you come back to stay when the new sofa finally arrives! Property Owner

  Reviewed by Sharon4.7★Jul 2023

• "The sofa and chair in the lounge was really hard and uncomfortable."

  The large ‘Cleaner equipment’ bags in the wardrobe should not have been left in the property. It was annoying to have to deal with their removal whilst on holiday.

  Dear Steven, Many thanks for your feedback. I'm sorry to hear that the seating was uncomfortable for you. The chairs are a wee bit firmer due to older relatives coming to stay at No 10. However it may be a good idea for me to change one or other of them for a softer option! I shall talk to the cleaning team at Lyme Bay regarding the bag issue. Best wishes, Katy Property Owner

  Reviewed by Steven3.1★Oct 2022

• "My family & I had an amazing break in this lodge."

  The lodge is quaint & is based on a quiet, secluded, very clean & looked after park. Most days we were the only four people in the amazing outdoor pool. The park is ideally located to visit the local towns, we went into Lyme Regis, Seaton, Charmouth & our favourite was Beer - all within a 5-10 minute drive from the park. We can't wait to go back & visit her!

  Reviewed by Claire5.0★Aug 2022

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