Swandown, 19 Poldon

12 Customer Reviews

• "Lovely place and the swimming pool was great definitely will be back"

  Reviewed by Carolyn5.0★Mar 2024

• "Lovely property, clean, well equipped with helpful welcoming staff."

  Would definitely return.

  Hi Sarah, Thank you for leaving us a lovely, I am pleased you enjoyed your stay with us and hope to welcome you back to Swandown in the future. Kind regards The Swandown Team Property Owner

  Reviewed by Sarah5.0★Jan 2024

• "As a group of four friends we really enjoyed our stay in your lodge."

  We all slept well and found the beds very comfortable. The hot tub was perfect, easy to use and extremely clean. We were grateful to find plenty of towels and extra ones for use around the hot tub. The kitchen was very well equipped and we enjoyed cooking in it and sitting at the large dining table with a lovely view from the large windows. Everything thing was bright and fresh and the lodge was warm and inviting on our autumn break. The receptionist was extremely helpful with our queries and handy to know we could call him if we had questions. We would have liked to have a little more washing up liquid rather than two squeezes and more than one loo roll per bathroom provided or a note on the booking to bring some as we didn’t think about that and that would have made our stay pretty perfect. Thank you we will definitely book again.

  Reviewed by Tracey4.7★Nov 2023

• "A lovely holiday lodge, in a beautiful and peaceful setting."

  The staff are friendly and helpful, the lodge is very well designed, clean and nicely furnished. A particular positive for us was the position of the hot tub, which was under sufficient cover that it could be comfortably used in heavy rain, which was lovely. The location is very handy for visiting Lyme Regis and other areas along the coast.

  Reviewed by Kate4.7★Oct 2023

• "The whole place was a very pleasant surprise."

  The manager I forgot his name was so helpful. I am looking forward to coming back again. An amazing place

  Reviewed by Paula5.0★Oct 2023

• "Overall we had a lovely stay."

  We were a little surprised when we we arrived as the photos looked like the property was detached. Sadly, the hot tub was not working properly, only 1 jet was working which was incredibly powerful and actually bruised my friend's back. I think someone else had mentioned this on a previous review. It was one of the main reasons why we booked Swandown. Downstairs was a little tired, flaky paint on ceilings etc in the bathrooms and in one bathroom the water in the bath didn't drain away so that wasn't very nice. There was a couple of dirty plates and the grill pan needed to be washed before we used it. The TV sound quality wasn't great. Other than that, we had a lovely time. It is super comfortable, lovely location, great views, very helpful staff. Lovely little honesty shops and great range of DVDs and games. We used the swimming pool on site and the facilities at the hotel - which were very tired.

  Reviewed by Zoe3.4★Sep 2023

• "We enjoyed our weekend stay as a group of friends."

  However, you are only allocated x2 bathrobes for the whole house. When you have paid over £700 and are a group of adults I would expect one each. We were given more on request. The hot tub jets didn’t work properly. This was mentioned to the manager who came to look but they still never worked properly. Not sure if it’s to do with the water level but when you have a 6 person hot tub this should be rectified. Loved location and access to the Warner hotel.

  Reviewed by Gemma3.4★Sep 2023

• "Had a lovely stay, a very beautiful spot to have a little get away, lovely ..."

  Had a lovely stay, a very beautiful spot to have a little get away, lovely sceneries on a walk, the staff are great and friendly on site , thank you

  Reviewed by Amina4.7★Sep 2023

• "Fantastic well equiped property."

  Not the cheapest but the facilities outweigh the cost. A suggestion would be to provide usb charging sockets on some of the electrical points.

  Reviewed by Raymond4.7★Aug 2023

• "Beautiful clean, well equipped lodge."

  Facilities were excellent, as were the staff. Lovely location … would certainly book again.

  Reviewed by Barbara5.0★Jun 2023

• "The property is kept in good maintenance and the kitchen is equipped with everything you need."

  Only one jet in the hot tub was working properly A shelf is needed in the master bedroom shower for shampoo etc. Overall a lovely stay

  Hi, Thank you for leaving us a review. I'm pleased you had a lovely stay at Swandown. I'm sorry to hear you had a problem with the hot tub jets, all the jets are working fine, we do encourage all guests to let us know if they experience any problems and we try to resolve them as soon as possible. Thank you for the feedback regarding the shelf, I will ensure I look into the possibility of something suitable. We look forward to seeing you again in the future. Kind regards The Swandown Team Property Owner

  Reviewed by Elizabeth5.0★Mar 2023

• "Fabulous lodge."

  Spotlessly clean and comfortable. Use of the private hot tube was an added quality. Would deffinetly recommend this lodge. Hopefully we can return at sometime in the future. Debbie and family

  Hi Debbie and family, We are very pleased you had a lovely stay at Swandown and we look forward to welcoming you back in the future. Kind regards The Swandown Team Property Owner

  Reviewed by Debbie5.0★Feb 2023

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