Britannia Cottage

16 Customer Reviews

• "(This was sent on our first day - no one replied and we were able to cope, but quite unhappy especially with the heating."

  ) My husband Dr Geraint Jones booked this cottage as he needs to consult documents at th National Library. He says you have left him a voice mail asking if everything is ok here? I’m afraid this property does not meet with the high standards we’ve come to see as norm for your company. 1.heating problems It was warm when we arrived (7pm ) but by 8.30 the heating had gone off! An early night, we thought. The heating came on inthe night ( about midnight I think) but has not come on at all, all day today - I chose to stay here and have had to put the electric fire on. There is a note on the boiler ‘please do not touch the boiler’ otherwise i’d have tried to do something! 2.There is a lack of basic communication on facilities here- -no info on when (if!) heating is timed to work; -I had to look on line to empty the dryer’s water tank; -two differing internet access Instructions; (There is however excellent information available on the area and locsl amenities). -I put a light on and the circuit fuse blew! Fortunately there was a torch and stepladder and i managed to find the fuse box- again this was scarey as we’d read that there was no one available to phone in evenings….and maybe this possibility needs covering in the info ? Especially for the elderly 3. This was to be mentioned in feedback, but as i’m writing now, here goes: This property needs TLC - even if it is shared by three letting agencies- someone should have noticed these bad points: -Shower has mould growing - oven gloves are ancient and frayed - table\ pot tricket / toaster are marked with age - the sieve is rusted - one kitchen door has no handle -Toilet roll holder defunct These individually could be ignored - put them all together and it suggests carelessness - a term i didn’t think to be one of Sykes’ mantras. 4.Lighting There are six table lamps in the lounge, so upon finding only one of the three ceiling lights working ( my husband has poor eyesight and needs good light to read) I went round the table lamps- only two had working bulbs, and one was damaged. Again, as a general point of action- could you ask owners to provide spare bulbs and check the lighting ? This could be a safety issue. ( i did search for spares). We are here until Monday, and i can only hope thatr the heating comes on at some time later today…. Definitely not your best, although the house is clean and well equipped. Dr Geraint Jones and Jina PS - there is food left in the property - tins, sugar ( opened) cooking spray - i thought this was no longer PC for lettings post Covid?

  Thank you very much for your comments and for taking the time to let us know your thoughts, we appreciate you highlighting the issues encountered during your stay. Sadly, we didn't receive your email. Guests' experience is very important to us and to that end, we carried out a first morning courtesy call and left you a message asking if you had arrived safely and settled in and advised you to call us if you needed any help during your stay. We didn’t hear from you which is unfortunate as we would have been more than willing to help. There are two telephone numbers provided in the travel details email as well as the property folder – one is for our office and the other is our 24 hour out of hours emergency number. As explained in the same email sent out to you prior to your stay, Britannia Cottage has had a brand new heating system installed and to regulate the heating to your desired temperature, you simply alter the thermostat is in the sitting room. We are unsure what you mean by the property being shared by three agencies. I confirm it is let by one agency through various channels. We have passed on your comments regards the kitchen items to the housekeeping team for their attention. We always try our best to make sure our guests' stays are as comfortable as possible and are sorry that this break didn’t meet your expectations. Property Owner

  Reviewed by Geraint2.8★Feb 2024

• "Good value accommodation."

  Plenty of space for the four of us. Busy main road was never an issue. Very handy garage and convenience store just down the road. Pebble beach a two minute drive away. Three nights of the week the hot water ran out which had corrected itself by morning. Might want looking at. Overall very satisfied.

  Reviewed by David4.7★Aug 2023

• "No DVD player, no terrestrial tv channels, there is a smart tv with other options but limited."

  There is a lack of pans (no frying pan), crockery and glasses look in need of replacement lots of missing pieces and some cracks and chips. The bedrooms would benefit from blackout blinds and all windows adjusting so the seals fitted this would reduce the road noise. The cottage is very spacious and clean and did what we wanted for our week. The beds were very comfortable with good quality bedding. We had a lovely comfortable week.

  Reviewed by Richard3.8★Jul 2023

• "Very mis-leading information."

  The cottage is hardly 'set back' off the road. It is on a busy main road & the road noise is constant day & night. The garden is to the side of the property & not enclosed. The view from the back is a 6ft fence. House is dated & requires some improvement work. However, beds are comfortable if not creaky & soft towels are provided. Cleaning could be better. Didn't want to use cupboards. Village is pretty & a good base to get about from. Have stayed in much nicer properties with Sykes.

  Reviewed by Jo2.5★Oct 2022

• "Lovely cottage with beautiful view from the back of the cottage."

  We had a relaxing holiday here with lovely local walks. It is situated close enough to visit other towns and villages by car. The cottage had everything we needed for a relaxing break.

  Reviewed by James4.7★Sep 2022

• "A comfortable clean cottage, but for us the busy road was hard to ignore!"

  Reviewed by Michael4.1★Sep 2022

• "We had a fabulous holiday, cottage was exceptionally clean, lots of extras, & great amenities and very spacious."

  Comfy beds, excellent shower and great WiFi My only disappointment was the location. When you click on the cottage the second photo is a beautiful view which we assumed was part of the cottage, imagine our disappointment when the view was a very busy main road at the front and a six foot wooden fence almost against the back windows. The garden was situated next door. I think this has to be explained in the description. It is deceptive to have that photo in between the sitting room and bedroom photos.

  Reviewed by Kimberley4.7★Jul 2022

• "Toaster old and only 2 slice needs replacing, not good for house that sleeps 5."

  Double duvet on king size bed and double duvet folded in half on single beds, feel sorry for anyone sleeping in single bed with two layers of 9 tog. Bedroom very light, street lights outside and curtains thin. Welcome pack out of date, wrong Wi-Fi code, no info about dates for rubbish collection. House clean and beds comfy. Local pub good.

  Reviewed by Michelle3.8★Jun 2022

• "A lovely property, spotlessly clean, and very comfortable and practicle."

  The beds gave an excellent night's sleep. We thoroughly enjoyed our stay at Britania Cottage and are happy to reccomend it.

  Reviewed by Paul5.0★May 2022

• "Although at first I was disappointed at the location (close proximity to the road etc) but it was all fine."

  The cottage itself was very clean and very well equipped. White bedding and towels added to the comfort as they were spotless. In a very convenient distance to Aberystwyth, which was quite useful on few occasions. Drivable distance to lovely beeches managed by National Trust: Penbryn and Mwnt near Cardigan. Good walking paths near Mwnt as well. Spend good few hours in an absolutely stunning Dinefwr Park with a nice small walk to the castle on the top with beautiful views. Magic of Life Butterfly House was a unique experience, which was voted as the top attraction by the kids. Vale of Rheidol Railway is also worth a try, give yourself some time to be able to explore Devil's Bridge. Aberaeron is a charming place to have a walk around and grab some delicious food. The beech near the house is not very attractive as covered in stones and on the caravan park site but good enough for an evening walk . Overall we had lovely time and really enjoyed the cottage.

  Reviewed by Justyna5.0★Apr 2022

• "Well equipped cottage in a convenient location to explore the local coastal area."

  My kids loved the football field and kids play area just across the road.

  Reviewed by Paul4.7★Apr 2022

• "Cottage is immaculately clean very modern,has all facilities,pub food supermarket etc within walking distance except the local beach better off travelling to newquay aberaeron or aberystwyth which our party always planned on anyway."

  Reviewed by Michael5.0★Aug 2021

• "Lovely week in this comfortable cottage."

  Good position to visit places such as Aberystwyth and Aberaeron, beach is a walk away. Not brilliant beach for access with small car park and lots of pebbles to cross, but once on the beach it was great. Village is lovely and everyone was very friendly. Cafe by bridge was fantastic, very good pizzas.

  Reviewed by David5.0★Jul 2021

• "Cottage is in a great location to explore the coastline."

  Very well equipped kitchen. Good parking and a great little cafe for breakfast 5 minutes walk from the cottage by the river.

  Reviewed by Chris4.4★May 2021

• "Very comfortable stay."

  Cottage very clean and very well equipped. Still waiting for Sykes to refund difference between Easter and October prices. No reply to emails.

  Reviewed by Elaine5.0★Oct 2020

• "Convenient location, set back from a busy road but road noise wasn’t a problem."

  Very well equipped, good value cottage.

  Reviewed by Glenda5.0★Sep 2020

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