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Graham D - Sykes Holiday Cottages

For the December’s Owner Q&A we have a message from CEO, Graham Donoghue.  He will be talking about how our owners have helped make 2019 a great year for Sykes Holiday Cottages, and the plans for 2020.


Hi, I’m Graham Donoghue, the CEO of Sykes Holiday Cottages.

Once again I want to thank you for another fantastic year of working hard to deliver great experiences to all of our customers.

You’ve really gone the extra mile for our customers and we’ve seen some great reviews that reflect this.

Together this year, we’ve taken 1.24 million adults, 123 thousand children and 161 thousand pets on holiday, exceeding our target of taking 1.5 million people on holiday.

We’ve welcomed 200 members of staff this year, which takes us to over 650, the business is growing rapidly and all of our employees are working really hard to market your property, maximise your bookings and provide you with the best service possible.

We also welcomed colleagues from overseas as Sykes went international and invested in leading holiday rental business in New Zealand, Bachcare.

They manage over 2,000 properties in more than 150 locations, serving more than 150,000 customers a year.

The team will support our ambitious growth strategy and have helped us take our first step in to international growth.

Our colleagues have raised £10,000 by hosting fancy dress, competitions, casino nights, bike rides and more for our nominated charity, Mind, who support and raise vital awareness for mental health. Sykes promised to match the amount, bringing the total to £20,000!

We finished the financial year with a Net Promoter Score of 74, an amazing score that proves that the level of customer service offered from you and all the Sykes staff keep us as one of the industry leaders

We are thrilled to have won the award for the Best Cottage Holiday Company at the British Travel Awards for the 7th year running. We couldn’t have done it without all of your hard work.

What do we have planned for 2020? We want to grow our marketing and increase the how much we advertise your property, so that we can take over 1.86 million people on holiday.

We’re also going to invest in more people so that we can continue to provide great experiences for our customers and owners.

Keep your eyes and ears out for the Sykes TV and radio advert, which will be premier on Boxing Day and will run throughout the year. You can take a peek behind the scenes of the TV advert in your owner newsletter.

We hope that you feel proud being part of the Sykes family as proud as we are to have you with us. So a big thank you from myself and from all of the Sykes team.

We know that 2020 is going to be a busy and very exciting year for us all.

And, on behalf of everyone here at Sykes, I’d like to wish you a very Merry Christmas and a joyful and prosperous New Year.


Let your property with Sykes and earn up to £125,000 per year*

  • Join over 15,000 holiday properties already working with Sykes Cottages
  • We welcome over 26 million web visitors a year
  • Many of our owners achieve more than 45 bookings a year
  • We specialise in turning your holiday property into a profitable year-round income for you

*Based on a 7 bedroom property in the Lake District with bookings between October 2017 to September 2018.

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