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This month, lots of our owners have been asking for advice on long-distance holiday letting, so here are 6 top tips for remotely managing your property!


1. Checking In

Remote letting stops you from being able to greet your guests face-to-face.

Once a guest has booked your property, we send them all the important access details – but a short, friendly email from owners thanking them for booking and attaching any useful directions is a really brilliant gesture that put holidaymakers at ease, no matter where you are.

Installing a key safe means guests have the flexibility to arrive at a time that suits them, and you won’t have to stress about organising a key handover.

An extra tip is to install a second key safe at your property. It can be placed in a hidden location and only communicated to guests in emergencies. Don’t forget to tell us the code too, for when guests lose keys or lock themselves out!


2. Welcome Folders

Providing a detailed welcome folder for guests covers off all the usual questions guests might have. We’d suggest including:

  • A welcome letter to give your guests a warm hello and shout about your wonderful property
  • Important contact numbers
  • Recommendations for local restaurants, walks, beaches and attractions
  • House guidelines, for any friendly property requests you might have
  • Instructions for appliances and remote controls. A top tip is to take pictures of these and print out a ‘how to guide’
  • Details of where the guests can find the electrics switchboard and water valves.

For more welcome folder musts-haves, check out our blog post on 10 Essentials to Include in a Guest Information Pack.


3. Welcome Pack

We always recommend leaving a welcome pack of local treats in your property, but being a remote owner means you can’t replenish any perishable items in person.

Consider stocking up on welcome pack items and storing them in a locked cupboard, ready for your changeover supplier to pop out for guests. Or, maybe you could ask your supplier if they can provide a welcome pack for you?

It’s a challenge to include basics like fresh bread and milk in your packs, when you’re based far afield, but local biscuits or chocolates and UHT milk are useful alternatives that’ll last far longer!

Our Owners receive discounts on welcome packs from The Cornish Hamper Store, so make sure to check out the deal!

Take a look at our offers page.


4. Maintaining Changeovers

Many long-distance property owners prefer to use a cleaning agency to help with things like changing beds, refreshing towels, cleaning the bathroom, or restocking guest welcome packs.

Here at the Sykes Family, we can tailor managed services for your property, using our network of preferred local suppliers.

To find out more, check out our Managed Service Guide.

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