The role holder will be a commercial and results-oriented individual who has excellent analytical skills working in the Revenue Management team. This team is responsible for maximising revenue both for Owners and Sykes, working closely with the Market Pricing team, Marketing, Product, Property Recruitment and Operations teams as a true partner to optimise both owner engagement and customer bookings.
Read moreWe are looking for a senior software engineer to implement technical solutions that fulfil the commercial ambitions of the business. You will be working with our bespoke property management platform, which enables us to on board, support and maintain the holiday cottages in our portfolio, as well as new platforms that we create to meet the dynamic needs of the market. You will report to a technical product owner, collaborating with a wider technology team of more than fifty talented colleagues including Business Analysts, Test Engineers, Business Intelligence developers, as well as stakeholders outside of the department, to deliver robust, commercially substantial projects.
Read moreThe Product team are responsible for optimising the company online browsing experience for Property Owners and Customers, ensuring that they have the best experience possible and achieve the maximum conversion from web session to enquiry/ booking. This will involve developing the site for web and mobile usage, ensuring consistency of brand and content.
Read moreThe purpose of this role is to provide accurate and optimised pricing structures for the properties that we market. To agree commercial terms and maximise all contract acquisition opportunities. To support teams within the business on price decisions for existing owners to help maximise revenue and reduce churn.
Read moreThe purpose of the CRM Executive role is to: • Improve the engagement of existing customers with Sykes Holiday Cottages • Drive bookings and increase the rebook rate • Take accountability for the execution and effectiveness of CRM campaigns • Improve the retention rate of existing customers
Read moreThe Business Intelligence team at Sykes Cottages is responsible for turning our business data into meaningful, accurate and useful information to help the business make sound commercial decisions and plan accurately. Due to the continued expansion and success of the business, we are recruiting for an additional senior developer to join our busy – but friendly and close-knit – team who possess a wide range of skills and experience between them. The ideal candidate will be someone with significant experience as a Business Intelligence developer using the Microsoft BI Stack with particular expertise in complex ETL and with SSAS in particular. In addition to this the successful applicant will be someone who relishes a challenge, shows enthusiasm and has a passion for data.
Read moreThe purpose of this role is to ensure that we develop and maintain strong relationships with our property owners across the Brand by providing a 7 days a week service including on-call service for out of hours’ support. This will enable us to maintain high owner retention rates whilst controlling and improving the quality of properties within our portfolio. Owner Relations Experts are responsible for ensuring that we are able to positively respond to contact from owners and potential owners, proactively working on finding satisfactory solutions to all parties. They will liaise with owners, potential owners, housekeepers and external suppliers to ensure that the guest experience is outstanding.
Read moreQuality Assurance expert are responsible for doing property inspections and property visits. The purpose is to maintain and improve the quality standards of our property stock throughout the Cotswold’s with a view to improving NPS score overall. Act as brand ambassadors to promote owner referral. To manage and ensure resolution of any issues raised via the inspection process and work with the owner to achieve improvements and comply with current H&S guidelines. To ensure all marketing material (images/descriptions) are up to date.
Read moreThis document provides a framework outlining the key experiences and functional skills that will be expected of a Web Support Team Manager at Sykes Cottages. The role of Live Chat Sales Team Manager involves motivating, developing and driving a team of live chat agents to deliver the highest levels of sales conversion, chat quality and customer service to our customers. This role is also responsible for managing and delivering the highest performance of shifts within the Operations Department This role leads and motivates a team of people to succeed. The role involves ensuring that your direct team along with the Operations department are driven to succeed, to ensure that the Operations department exceed their targets, deliver outstanding customer service, exceptional quality and are a results driven environment. The Live Chat Sales Team Manager must have credible knowledge of managing people, driving change, have a proven track record in improving results alongside delivering outstanding customer service and quality.
Read moreThe role of Premium Account Development Manager is a highly autonomous role which will require the individual to support, manage and grow our high value and most profitable owners by delivering exceptional service and pro-active account management. The role requires the creation and delivery of Joint Business Plans plus the ability to quickly form trusting and mutually beneficial commercial relationships with our owners for long term growth. The delivery of OKRs and strategy plans are the key to success in this challenging and commercially focused role. The Premium Account Development Manager must have proven key account management experience with an excellent history in delivering results and industry leading customer service. The role requires high levels of self-motivation and energy, the ability to influence stakeholders at all levels internally and externally, robust problem solving capabilities and excellent conflict resolution skills. The role will include time spent visiting owners across the UK (predominantly in the north of England and Wales) and significant time speaking to owners via conference call. This will also require a minimum of one day per week in head office liaising with internal departments.
Read moreDue to expansion, our Product team are looking for a UX Designer to join their multi-skilled and close-knit team. The Product team are responsible for our Sykes website across multiple channels - optimising them to ensure a smooth booking journey and the best browsing experience possible in order to maximise conversion of browsing sessions to bookings/ enquiries and ultimately help the business to grow. This role will join us at an exciting time as the business makes a strategic focus on improving the customer web experience. The Product team will be pivotal in delivering these changes to fulfil the goal of the programme. The UX designer will apply their design skills to create aesthetically pleasing, user-friendly web design - quickly implementing ideas and suggestions as part of a fast-moving programme of change designed to increase conversion - on both project work and regular, incremental updates to the website design. The designer will communicate effectively with colleagues to clarify the brand and aesthetic requirements for design, as well as understanding technical impediments in order to deliver the design changes.
Read moreFancy a break? Visit sykescottages.co.uk
