We are looking for a senior software developer to implement technical solutions that fulfil the commercial ambitions of the business. You will be working with our bespoke property management platform, which enables us to on board, support and maintain the holiday cottages in our portfolio, as well as new platforms that we create to meet the dynamic needs of the market. You will report to a technical product owner, collaborating with a wider technology team of more than fifty talented colleagues including Business Analysts, Test Engineers, Business Intelligence developers, as well as stakeholders outside of the department, to deliver robust, commercially substantial projects.
Read moreThe Business Intelligence team at Sykes Cottages is responsible for turning our business data into meaningful, accurate and useful information to help the business make sound commercial decisions and plan accurately. Due to the continued expansion and success of the business, we are recruiting for an additional senior developer to join our busy – but friendly and close-knit – team who possess a wide range of skills and experience between them. The ideal candidate will be someone with significant experience as a Business Intelligence developer using the Microsoft BI Stack with particular expertise in complex ETL and with SSAS in particular. In addition to this the successful applicant will be someone who relishes a challenge, shows enthusiasm and has a passion for data.
Read moreThis document provides a framework outlining the key experiences and functional skills that will be expected of a Web Support Team Manager at Sykes Cottages. The role of Live Chat Sales Team Manager involves motivating, developing and driving a team of live chat agents to deliver the highest levels of sales conversion, chat quality and customer service to our customers. This role is also responsible for managing and delivering the highest performance of shifts within the Operations Department This role leads and motivates a team of people to succeed. The role involves ensuring that your direct team along with the Operations department are driven to succeed, to ensure that the Operations department exceed their targets, deliver outstanding customer service, exceptional quality and are a results driven environment. The Live Chat Sales Team Manager must have credible knowledge of managing people, driving change, have a proven track record in improving results alongside delivering outstanding customer service and quality.
Read moreThe role of Premium Account Development Manager is a highly autonomous role which will require the individual to support, manage and grow our high value and most profitable owners by delivering exceptional service and pro-active account management. The role requires the creation and delivery of Joint Business Plans plus the ability to quickly form trusting and mutually beneficial commercial relationships with our owners for long term growth. The delivery of OKRs and strategy plans are the key to success in this challenging and commercially focused role. The Premium Account Development Manager must have proven key account management experience with an excellent history in delivering results and industry leading customer service. The role requires high levels of self-motivation and energy, the ability to influence stakeholders at all levels internally and externally, robust problem solving capabilities and excellent conflict resolution skills. The role will include time spent visiting owners across the UK (predominantly in the north of England and Wales) and significant time speaking to owners via conference call. This will also require a minimum of one day per week in head office liaising with internal departments.
Read moreDue to expansion, our Product team are looking for a UX Designer to join their multi-skilled and close-knit team. The Product team are responsible for our Sykes website across multiple channels - optimising them to ensure a smooth booking journey and the best browsing experience possible in order to maximise conversion of browsing sessions to bookings/ enquiries and ultimately help the business to grow. This role will join us at an exciting time as the business makes a strategic focus on improving the customer web experience. The Product team will be pivotal in delivering these changes to fulfil the goal of the programme. The UX designer will apply their design skills to create aesthetically pleasing, user-friendly web design - quickly implementing ideas and suggestions as part of a fast-moving programme of change designed to increase conversion - on both project work and regular, incremental updates to the website design. The designer will communicate effectively with colleagues to clarify the brand and aesthetic requirements for design, as well as understanding technical impediments in order to deliver the design changes.
Read moreThe role of the Social Media Executive involves implementing the online marketing strategy in order to grow and better engage our brands audience via social media. The purpose of the role is to oversee the organic social media activity, including the content promoted across numerous social platforms, responding to messages and comments in order to maximise reach and engagement and simultaneously reducing the impact of any negative engagements. This includes working with the PR & Social Media Manager and Senior Social Media Executive to deliver engaging campaigns across the platforms to rival key competitors including cottages.com and holidaycottages.co.uk. In addition, the post holder will need to work with other teams such as video, design and the digital media team in order to maximise the benefit for social media. The Social Media Executive must be an ambassador for Social Media across the business, with a good knowledge of the company from a consumer perspective as well as it’s processes, properties and people.
Read moreThe Business Intelligence team at Sykes Cottages is responsible for turning our business data into meaningful, accurate and useful information to help the business make sound commercial decisions and plan accurately. Due to the continued expansion and success of the business, we are recruiting for an additional senior developer to join our busy – but friendly and close-knit – team who possess a wide range of skills and experience between them. The ideal candidate will be someone with significant experience as a Business Intelligence developer using the Microsoft BI Stack with particular expertise in complex ETL and with SSAS in particular. In addition to this the successful applicant will be someone who relishes a challenge, shows enthusiasm and has a passion for data.
Read moreThe role of Sales Team Manager involves motivating, developing and driving a team of Travel Experts to deliver the highest levels of sales conversion, call quality and customer service to our customers. This role is also responsible for managing and delivering the highest performance of shifts within the Reservations Department This role leads and motivates a team of people to succeed. The role involves ensuring that your direct team along with the entire Reservations department are consistently driven to succeed, to ensure that the department exceed their targets, deliver outstanding customer service, exceptional quality and are a results driven environment.
Read moreA highly analytical role to provide support on new, business improvement initiatives, primarily NCPP Identification of future opportunities through robust and insightful analysis Influence key stakeholders and generate change in the business, to drive future margin growth
Read moreThe purpose of the CRM Executive role is to: • Improve the engagement of existing customers with Sykes and its sub brands • Drive bookings and increase the rebook rate • Take accountability for the execution and effectiveness of multi brand CRM campaigns • Improve the retention rate of existing customers
Read moreThe role of Customer Support Consultant involves communicating with Sykes Customers/Property Owners daily, answering queries and aiding in driving appropriate questions online The role requires a proactive approach to dealing with customers whilst having an in-depth knowledge of Sykes processes and supporting customers and owners through the online process The role involves ensuring that every customer contact maximises income per booking, that the quality of the contact exceeds customer expectations and that all Company procedures are adhered to. The Customer Support Consultants must have a previous track record in dealing with customer enquiries over the telephone and via email.
Read moreThe main purpose of the role is to design, deliver and implement bespoke training programs across operational areas, using different training methods and taking into account different learning styles to engage, motivate and meet the training objective. A key part of the role is to deliver classroom training and coaching to new team members through an induction programme across operational areas. To identify and provide skills development and refresher training to existing team members, to include soft skills such as sales, negotiation, complaint handling, customer service and team manager training.
Read moreTo work within the Product department to implement changes that will give the customers a best in class customer experience across all brand websites of Sykes Holiday Cottages Ltd. You will work in a specialised squad of developers, designers and analysts to help evolve the online experience for our customers and owners, with a key focus on user experience and commercial output. You will be given clear ownership of your specific area of the website, being responsible for taking ideas from inception right through to implementation and being involved in the whole development life cycle while working in a highly agile development environment.
Read moreOur Customer and Owner Relations Specialists are responsible for solving any issues that may occur before, during or after a holiday in one of our properties. They will respond to contact from customers and owners, (either via telephone or email or feedback) and proactively work to find a solution satisfactory to all parties to ensure our customers have the best experience possible whilst holidaying with Sykes. This is a new role to support the continued expansion of the team as the business grows.
Read moreThis role will predominantly be supporting the Financial Accountants who are responsible for the transaction processing, financial management, reporting and integrating into Sykes of new acquisitions. The role will require involvement with other ad-hoc projects as and when necessary.
Read moreThe role of Web Support Team Expert involves communicating with Sykes Customers every day, via email and online live web chat. This role is responsible for maximising every booking opportunity whilst ensuring that the experience exceeds customer expectations. As part of our application process, we will be holding Recruitment Days on Wednesday 30th January and Wednesday 6th February, for applicants who are shortlisted to interview stage.
Read moreThe role of Travel Expert involves speaking to Sykes Customers daily, sharing your great experiences with our customers and motivating and innovating customers to purchase our products. This role is responsible for maximising every opportunity and ensuring that the purchase exceeds customer expectations The role involves ensuring that every call maximises income per booking, that the quality of the call exceeds customer expectations and that all Company procedures are adhered to. The Travel Experts must have a previous track record in selling within a Call Centre environment and have a passion for delivering outstanding results. As part of our application process, we will be holding Recruitment Days on Wednesday 30th January and Wednesday 6th February, for applicants who are shortlisted to interview stage.
Read moreThe purpose of the Marketing Executive is to create and implement a plan to recruit the best in class owners and properties across the across the brand. To engage, and work with the South West PR & Business Development Manager and Head of South West Property Recruitment Manager to ensure that the SW owner recruitment team are best in class. To accelerate growth and quality of property portfolio across the South West and aim to exceed targets. To ensure Property recruitment targets for area are achieved.
Read moreThe purpose of the Marketing Executive is to create and implement a plan to recruit the best in class owners and properties across the across the brand. To engage, and work with the South West PR & Business Development Manager and Head of South West Property Recruitment Manager to ensure that the SW owner recruitment team are best in class. To accelerate growth and quality of property portfolio across the South West and aim to exceed targets. To ensure Property recruitment targets for area are achieved.
Read moreThe role of a new owner executive is to welcome and on-board all new properties whilst nurturing our new owners through their first period of holiday letting.
Read moreTo be the first point of contact with Dream Cottages providing a professional and friendly welcome to anyone visiting Dream Cottages Hope square office. To monitor and ensure all company security protocols are maintained for the safety of the external visitors and Dream Cottages colleagues. To promote the Sykes Group company’s image and values at all times.
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2 star Best Company rating
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