The role of Sales Team Manager involves motivating, developing and driving a team of Travel Experts to deliver the highest levels of sales conversion, call quality and customer service to our customers. This role is also responsible for managing and delivering the highest performance of shifts within the Reservations Department This role leads and motivates a team of people to succeed. The role involves ensuring that your direct team along with the entire Reservations department are consistently driven to succeed, to ensure that the department exceed their targets, deliver outstanding customer service, exceptional quality and are a results driven environment.
Read moreA highly analytical role to provide support on new, business improvement initiatives, primarily NCPP Identification of future opportunities through robust and insightful analysis Influence key stakeholders and generate change in the business, to drive future margin growth
Read moreThe role of a new owner executive is to welcome and on-board all new properties whilst nurturing our new owners through their first period of holiday letting.
Read moreThe role of the Social Media Executive involves implementing the online marketing strategy in order to grow and better engage our brands audience via social media. The purpose of the role is to oversee the organic social media activity, including the content promoted across numerous social platforms, responding to messages and comments in order to maximise reach and engagement and simultaneously reducing the impact of any negative engagements. This includes working with the PR & Social Media Manager and Senior Social Media Executive to deliver engaging campaigns across the platforms to rival key competitors including cottages.com and holidaycottages.co.uk. In addition, the post holder will need to work with other teams such as video, design and the digital media team in order to maximise the benefit for social media. The Social Media Executive must be an ambassador for Social Media across the business, with a good knowledge of the company from a consumer perspective as well as it’s processes, properties and people.
Read moreThis newly-created position will provide high quality administrative support to the HR function of Sykes Cottages. Working within the HR team using the internal recruitment procedures and processes to ensure that the HR function deliver to our service level agreements. This role will involve a proactive approach to recruitment in a fast moving environment with high volume recruitment success. The main job purpose as a Talent Acquisition Executive is to perform end-to-end recruitment in line with business requirements, liaising with hiring managers and the HR team to fill vacant positions in alignment with business objectives.
Read moreThe role holder will be a commercial and results-oriented individual who has excellent analytical skills working in the Revenue Management team. This team is responsible for maximising revenue both for Owners and Sykes, working closely with the Market Pricing team, Marketing, Product, Property Recruitment and Operations teams as a true partner to optimise both owner engagement and customer bookings.
Read moreSykes Cottages Ltd is committed to the Health and Well-fare of our employees and believe that Well-being policies and programmes inside companies are a powerful resource to assist our employees to be happy, healthy, and focused. A Wellbeing Consultant will institute important programmes into the business and work with all levels of Management and Team Leaders across the Company portfolio to promote a positive working environment, ensure managers are able to identify signs of stress in their teams and are trained to take appropriate steps to address any issues quickly and efficiently. This role will act as the in Company expert in Health and Well Being and be qualified to operate as an Employee Counsellor across The Sykes Cottages Group of companies. This person will be the first line of defence for the well being of our employees.
Read moreDue to expansion, our Product team are looking for a UX Designer to join their multi-skilled and close-knit team. The Product team are responsible for our Sykes website across multiple channels - optimising them to ensure a smooth booking journey and the best browsing experience possible in order to maximise conversion of browsing sessions to bookings/ enquiries and ultimately help the business to grow. This role will join us at an exciting time as the business makes a strategic focus on improving the customer web experience. The Product team will be pivotal in delivering these changes to fulfil the goal of the programme. The UX designer will apply their design skills to create aesthetically pleasing, user-friendly web design - quickly implementing ideas and suggestions as part of a fast-moving programme of change designed to increase conversion - on both project work and regular, incremental updates to the website design. The designer will communicate effectively with colleagues to clarify the brand and aesthetic requirements for design, as well as understanding technical impediments in order to deliver the design changes.
Read moreWe are looking for enthusiastic and motivated individuals to join our Property Specialist team, communicating over the phone with owners, and demonstrating excellent customer service at all times. You will be making excellent use of information gathered to impress the owner with Sykes’ knowledge and expertise in order to secure a visit with one of our Property Consultants. We are looking for a full time, flexible individual who is able to work both evening shifts (on a shift rota basis until 7pm) and weekends (One weekend day every other weekend).
Read moreOur Property Consultants are the “local face” of Sykes – responsible for building and maintaining the Sykes portfolio in their local region. This involves meeting potential owners to Sykes, impressing them with our expertise to ensure that the owners sign up to Sykes whilst also ensuring that all properties are a good match with the Sykes brand and will ensure our customers have a fantastic holiday.
Read moreWe are looking for a self-motivated and results-driven General Manager to direct and manage our organization's business activities and to develop and implement effective business strategies and programs to drive the acquisition of new properties and develop homeowner experience in the lake district with our current property portfolio
Read moreThe role of the Business Development Manager is to research, develop and target potential new sectors for property recruitment. By completing desk research, attending networking events, creating key partners and creating a compelling proposition to win premium and large clients. Presenting a clear proposition focused on Sykes key USP’s and negotiating the right business fit, the responsibility extends to guiding the client through the contract and on boarding journey. Once the property is live, there will be data analysis and reporting to support the initial stages of account management. The measure of success will be growth of property volume and performance of each property. This role will play an integral part in the growth of the business at an exciting time for Sykes Cottages.
Read more• On board our sister brands on to our CRM platform • Create and manage email, SMS and automated marketing programmes specific to each sister brand • Improve the engagement of customers with Sykes and its sub brands • Drive bookings and increase the rebook rate • Take accountability for the execution and effectiveness of multi brand CRM campaigns • Improve the retention rate of existing customers
Read moreA new position has been created within Sykes Cottages for a Graphic Designer who will play an integral part in the implementation of internal and external design communications. You will be experienced, talented, enthusiastic and a hardworking designer.
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2 star Best Company rating
Top 100 Best Companies to work for 2019
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