Our Operations Team

Our Operations team stand at the centre of all customer & owner interactions in our business. We deal with sales enquiries over the telephone, via email and via live chat, plus any queries we receive from our owner base. It is a fun, target-based, fast-paced environment to be a part of. We love a drink on a Friday and are the first to get involved with the social part of our company whether this mean dressing up for a good cause, cake baking for charity or raising money for our Charity Partner of the Year – we love being at the heart of the business.

‘We stand at the forefront of customer and owner interactions’

Our Operations department are one of our longest standing teams. Split across our Reservations, Customer Support, Training, Web Chat, Owner Performance and Customer and Owner Relations teams, we strive to display the Sykes ethos in every aspect of the customer journey from initial bookings to cancellations and through to customer and owner enquiries.

We are immensely proud of each and every one of our team members, who have each strived to become true experts in their area, using their outstanding knowledge to build long standing, trusting rapports with our customer and owners.

Our Operations team year-on-year act as the driving force in our ongoing success and are one of our most continuously successful areas of our entire business.

Employee stories

Craig Jackson, Customer & Owner Relations Team Manager
“Customer and Owner Relations is a pivotal part of the Operations Team, I absolutely love the buzz and the fact that no two days are the same! I also manage my team to be the best that they can be, to coach and develop and enable them to evolve in their roles and reach their full potential” Craig Jackson, Customer & Owner Relations Team Manager

Explore our Teams

Our Head Offices houses eight department spanning over four floors of our swanky Chester City Centre HQ, all dedicated to building our business and delivering the best possible customer care to our holidaymakers, cottage owners and suppliers alike.

2 star Best Company rating

Top 100 Best Companies to work for 2019