“The cottage itself was nice, spacious but poorly equipped and we could see that the owners didn't really care about the visitor's experience.”
Compared to the two other cottages we have rented from Menai, this was our least favourite. Most owners leave at the minimum some milk, a toilet roll, a dishwasher tablet and a bin bag, for the arriving guests! It felt a bit cheapskate!! The cottage was on the whole mostly clean, however there was thick dust, and I mean really thick dust on the bedside lampshades, it was a bit slapdash! The handle had come off the downstairs bathroom door, leaving two screws sticking out (sharp end outwards) which kept catching our jumpers, again, another laissez faire attitude towards the guests. The wifi is appalling and unusable - this wasn't huge for me as I wanted to disconnect, but if you needed it, it didn't work. The oven was filthy and completely stank and smoked the house out when used. The garden is not secure, there is a gap in the hedge and under the gate which my dog discovered immediately. The plumbing creates a startling and prolonged orchestral boom every time the toilet upstairs is flushed, which is embarrassing in the middle of the night! The grate in the fire is broken so all the coal falls forward into the bottom of the fire. This required skill and engineering to rectify and get a decent fire going - again, another example of the owners not really caring about the guest experience. The house was homely and comfortable, warm and quick to heat up, the fridge sizeable and beds comfy and warm. Loved the electric blankets! Definitely would not stay there again though.
Thank you very much for taking the time to review the cottage and bring any issues to our attention. As advised, we have made the owner aware of these issues and will be following up the matter internally. Thank you again and we hope that you will return to North Wales again!
Sykes owner relations