“Upon arrival at the bungalow, I was shocked to see how small it actually was.”
I knew it was going to be a one bedroom open plan kitchen and living room but the pictures on your site makes it look much bigger than it is. The bed is way too big for that bedroom, you can't even open the wardrobe doors as there isn't enough room. Attempting to use the toilet in the middle of the night was hard work as there is no room around the bed and being half asleep you walk into the wall. On my first day, I was shocked to see crumbs on the table in the living room area and dust up the sides of the bed on the floor. I had to clean the floor and the table which is crazy as the last person should have checked out at 10am and I arrived at 3.30pm, that's 5 and a half hours for someone to clean the place. The sofa had a blanket over the headrest and it slipped down at one point. It was covering two large wear marks when someone's head had been on either side. A new sofa is definitely needed as it's seen much better days. Having said all of this, the surrounding area is beautiful and the views are stunning, it's just a shame that the above issues let it down.
I am sorry to hear that you experienced cleanliness issues during your stay at the cottage.
We strive on having exceptional property standards in all Sykes properties, therefore we will investigate the issues with the property owner to establish why our service has fell short on this occasion.
This is not our usual expectation and would like to assure you that your issues are being handled.
If you wish to discuss or elaborate more on the issues raised, please feel free to contact the Sykes office on the details below, quoting your booking reference number and any other information that may assist us in providing the best possible outcome and customer service.
Lines are open 7 days a week from 9am until 7pm.
Sykes owner relations