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"Beautiful property but in need of a deep clean and maintenance."
Seems to only have had a surface clean on our arrival, filthy/Sticky dining table and outside table (black dog hairs!)
The sky light on the dining area was covered in cobwebs and the skirtings and shelves were very dusty.
The bedding in the bunk room doesn’t seem to have been changed, hairs and dirt on the sheet!
The toilets in the main bathroom and main en suite had loose handles which we reported on the morning of Saturday along with the shower that had fallen away from the wall.
Very disappointed
Dear Kathryn
We are really sorry to hear that you were disappointed with a couple of issues around the house.
As regards the sticky table I know this has been mentioned historically in our house maintenance diary for guests to update. This is something most people will come across at some point - it often happens on, for example, pub tables. The surface becomes tacky due to antibacterial products reacting with a hard wax finish. It is clean but just not very pleasant.
We are an extremely popular house and very busy, often booked back to back from January to the end of October. However prior to your stay we had blocked off a week in May this year. The house was deep cleaned and repainted. Prior to this a carpenter came out and sanded back the table and the centre unit and resealed both with a diamond hard satin varnish. We were therefore surprised to hear of the stickiness. Our housekeeper has been out today and checked and says there is no stickiness/tackiness on either of these surfaces.
I believe we offered to send the plumber out while you were there to sort out the shower but you were happy to use the alternative bathrooms. Loose toilet handles are an annoying on-going issue in holiday let properties but we will of course attend to these.
I have reported the cobwebs and dusty shelf to our housekeeper. I think the only high shelves are in the vestry bedroom but these have been attended to, however, apologies for this. I’ve also checked and I’m told that the cleaners wipe the skirting boards weekly but I have insisted that they are very particular about this going forward.
I am assured that the bedding was changed and clean but I can only apologise if this wasn’t to your full satisfaction. We use high-quality Egyptian 100% cotton sheets and have a large back up quantity in the utility room so there would be no reason that the bed would not have been changed.
There is a telephone number clearly displayed in the house and any of our guests are welcome to pick up the phone to our housekeepers while they are staying if there are any issues otherwise report them immediately to Menai holiday properties so that we can deal with issues during and not after your stay. However we always welcome feedback and thank you for drawing our attention to these issues.
We would welcome you back again any time,
Kind regards
EMMA NICKOLS (Co-owner) Property Owner
Reviewed by KathrynJun 2022
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"Fantastic house in a great location."
4 adults and 5 children and 2 dogs have stayed here very comfortably. The kids have spent most of the week in the hot tub. Rhosneigr beach is great for rock pooling, lots of sea glass and shells. Perfect spot for sunsets and watching the boats.
Very comfortable beds and everything you’d need in the kitchen. Asda delivery on the first night but there’s also a well stocked shop on the high street and a good fish and chip shop. Everything within a very short walk away and a great ice cream parlour over the road. A BBQ is also available at Chapel house, a few body boards and buckets and spades. Our week has been amazing, thanks for having us. We all hope to return back soon x
Thank you Amy for your lovely review. Rhosneigr is such a fun place. We are so pleased to hear that you had a great time with your family and dogs and so hope that you make it back to see us again soon.
Kind regards
Emma Nickols Property Owner
Reviewed by AmyMay 2022
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"(1) Extremely sticky and unhygienic dining table and kitchen island wooden work surfaces that 'hold' crumbs and other detritus."
This stickiness has been mentioned again and again in the book left by the owners for comments and breakages — from 2020! Where a certain varnish has been used on tables and then a cleaner reacts with it the tables are extremely yuck provoking because of the thought of everything, over the years, that has and is stuck on their surfaces. It is a failing that this has not been dealt with.
(2) There needs a deep Spring Clean. The bed's head boards are covered in dust/skin. The mattress cover had hairs on it and had dirty marks too. I had to take anti-histamines because of a reaction to dust and prob dog hairs left about the otherwise beautiful house.
(3) The 'stair gate' device has obviously not been working for some time and unfortunately because the bracket had pulled itself out of the wall was unusable. This was inconvenient because we have three dogs and we had to devise a 'gate' by using the ironing board and a clothes dryer.
(4) The frying pans need replacing. They are scraped and no longer non-stick and therefore not fit for purpose. The non-stick coating is known not to be a good thing to ingest, food cooked unevenly and produced a repulsive response in myself when I used they because they were so shabby.
The cottage is obviously a well designed and whoever did the interior design has made some wonderful decisions that I enjoyed and appreciated.
Indeed the style, comfort and design of Chapel House was a joy and a delight. It is the cleanliness and cleaning regime and lack of action on named issues and faults that let the property down. I know we chose and are luckily able to pay for the privilege of staying at Chapel House but it is a premium price and with that cost I expect a certain level of cleanliness. We have to pay extra for each dog to cover cleaning costs too but cannot see how this money is used.
We did have a lovely holiday as the weather was amazingly warm and the house is charming.
Reviewed by JaneMar 2022
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"This is a lovely beach home."
Comfortable and stylish. Great that it has 4 bathrooms & 4 bedrooms. Plenty of space. Super hot tub. But best of all it’s near the beach. I’m so sad we can’t book it for the same dates next year. Let me know if it does become available full 7 days from 27th August. Thank you
Reviewed by TrudiAug 2021
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"Our second time at Chapel House and another lovely week."
A really comfortable house in a fantastic location. The hot tub was an extra luxury, appreciated by young and old! The house is well kitted out, making cooking at home really easy. There are places we could all get together - playing Scrabble round the dining table, but also enough room for everyone to go off and do their own thing as well. Lovely friendly and helpful owners - we couldn't have asked for more!
Reviewed by JenniferJul 2021
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"Property was great!"
With the kitchen being upstairs and above the master bedroom the floorboards were really loud, not ideal if people in the party either stay up late or get up early.
Sykes were really hard to get hold of throughout and never came back about an early check in. Standard of properties on the site make up for the service
Reviewed by JamesJun 2021
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"Ty Capel is most definitely one of the best holiday homes we have stayed in both in terms of facilities and comfort but also location."
All the bedrooms have double beds (one is slightly smaller but still a double) which for a family of all adults is a must which is one of the reasons we chose this property. The other was the hot tub! There is fantastic living areas on the first floor with great views across the bay and the beach which at sunset are just stunning.
The photos in the advert and reality match, which is always something I worry about when booking accommodation. The proximity to the beach, to shops, to restaurants and cafes is excellent and to be honest once you have done a "big" shop you probably don't need a car unless you want to explore the island.
The only "negative" point I would make is that there are no additional chemicals left for the hot tub which considering we were there for a week (and we had paid extra for the use) I do think needs to be addressed. Without the appropriate testing equipment and top up chemicals it did concern me that there could be health issues. But this did not in any way distract from our great experience of this house.
Reviewed by PamJun 2021
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"Brilliant location - really close to shops and beach."
Loved the hot tub too! A really well resourced house with everything we could need. The boiler house was brilliant for getting towels and washing dried. We had a really relaxing and enjoyable week and are hoping to rebook for next year.
Reviewed by JenJul 2020
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"Chapel House is a beautiful place on an idyllic location."
It is somewhere you can visit all year round and equally enjoy yourself.
The pictures do not adequately reflect how beautiful the house is, it was spotless and welcoming.
We enjoyed our short break much we booked another week.
Reviewed by AngelaJan 2020
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"Stunningly beautiful house and location."
Spotlessly clean and very well equipped. Perfect for a short break with family and friends. Thank you!
Reviewed by CatherineDec 2019
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"Fabulous location and accommodation, very secure for doggies in the garden and parking, numerous outdoor seating areas."
Only comments I would like to make would be the addition of dvd player for cold or rainy days and dishwasher could do with a clean as it appears it is leaving dirty food remains on some of the kitchen items.
All round a fabulous holiday and would recommend this to friends or family.
Reviewed by JayneSep 2019
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"We had a great holiday in this fantastic cottage."
What a great way to celebrate our Ruby Wedding with all our family. Super weather so made the most of the beach and the ice cream parlour and of course the hot tub.
Reviewed by JaneJul 2019
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"Lovely House in a great location with everything we needed !"
John O'haraApr 2019
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"Absolutely beautiful property, very clean, exceptionally well presented."
Kate ShoneDec 2018
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"The house was stunning."
Exactly as it said in the brochure. Home from home
Julie PickeringOct 2018
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"Position, facilities, interior perfect."
M A BrocklehurstSep 2018
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"Good cottage in a great location with great views to the beach."
Hot tub was well used but property could do with a new washing machine and a dryer is really a must.
Jean PowellJul 2018
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"Great holiday, great value - would def go again"
Jul 2018
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"Beautifully decorated and homely - obviously been lived in for touches like hooks by the hotbtub."
Great to have flowers to welcome us
Jul 2018
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"Excellent cottage, great views, great hot tub, really high spec with everything you needed for a fab holiday."
Loved it and would definitely recommend!
Jun 2018
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"By far the best accomadation we have stayed in."
We have had over 10 North Wales properties in the last few years and this is by far the best. Great location, facilities and extremely clean
Stephen LawrenceMay 2018
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"Fab place, fab location,just a couple of minor housekeeping probs."
Jane KnowlesApr 2018
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"It exceeded expectation both in presentation, cleanliness and the provision of equipment etc."
It lived up to its 5 star rating and was really good value for money.
J WilliamsApr 2018
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"Well worth the money, this holiday cottage lacks nothing."
Mar 2018
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"Good location well equipped the floor in the kitchen is very noisy when people ..."
Good location well equipped the floor in the kitchen is very noisy when people walk about if you are downstairs in the bedrooms apart from that very good
Jan 2018
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"Amazing house
Will defiantly be returning"
Fiona ClaydonNov 2017