2 Monktonhall

6 Customer Reviews

• "Lovely place to stay, looks fantastic."

  Very comfortable and well appointed. Few very important issues though. No instructions on how to use , where to put the rubbish or find things, no guide to aid the people staying there. Top bedrooms cold, no way to heat them at all. Kitchen had the basics but misses enough bowls etc. one of the toilets flushes itself constantly throughout the night. All showers are not warm, just about manageable but all on the cold side. No WiFi throughout the stay although we were given assurances that it would work. Had to really on mobile data to do work so no idea what costs I incurred there. Heating ran out of gas on our last night. Had to sit in one room that was very cold. Parking is a bit of a mystery, seems you just dump your car at the door and hope it’s ok. As I say lovely place but too many little issues that cause the stay to be difficult

  Reviewed by Craig3.4★Dec 2021

• "Sadly we spent our first day cleaning a very dirty kitchen and hoovering the whole of the property."

  We had no heating on arrival but we managed to get this sorted on our third day. There was no wifi for the length of our stay; when we logged onto the router the webpage informed us that the line from the exchange to the property had been disconnected because the bill had not been paid. On our final day, we woke up to no heating. The property relies on a top-up pay meter. Gas is also required for the cooking hob. I was not going to spend our last day getting a gas payment card topped up! This is a lovely property that needs a lot of TLC. For example, the downpipes from the bathrooms need to be repaired. It is not a pleasant sight seeing toilet paper and tampons outside the kitchen back door. I can not recommend this property.

  Reviewed by Alistair2.5★Nov 2021

• "Heating fixed after 2 days of negotiations."

  Multiple leaks into sleeping accommodation. Jacuzzi baths/ showers have not worked in years. Building and grounds crumbling.

  Reviewed by Jane1.3★Sep 2021

• "The hall itself was lovely and pretty much as expected."

  The hall appears to be up for sale and this may contribute to the lack of investment in keeping it up to standard. Some of the paintwork was flaking away in some of the rooms. Some light fittings with no bulbs or bulbs that didn't work. The jets in the jacuzzi bath in the main bedroom weren't working and that was one of the reasons I chose the hall. A leak in the skylight in the upstairs bedrooms bathroom that caused water to drip into the bath and 2 of our party awake one night as it was raining. Broken toilet seat in one of the other bedrooms. The wifi was nearly none existent as soon as you left the ground floor despite there being a booster in the main bedroom. However the kitchen was lovely and well set out but there were a few utensils missing that we had to go and purchase to enable us to cook and the only other thing that was slightly vexing was when we tried to cook breakfast in the morning we discovered there was no gas and after contacting the owner I had to drive a couple of miles with the gas card to put money on which the owner reimbursed me for. For the money spend for a week I was a little disappointed in the accommodation and I doubt I would book there again

  Reviewed by Edward3.1★Sep 2021

• "Let me start my review by saying that, on balance, I would stay at 2 Monktonhall again."

  On the positive side: - the property is very spacious and the kitchen, living room and dining area were particularly impressive - the bedrooms were very large, with comfortable mattresses and linen - it's well furnished throughout the main living areas - the gardens are lovely and the seating area gets the sun from morning to late afternoon - private parking and it felt like a secure location - excellently located for Troon beach and Ayrshire coast The negatives during our trip were: - the bathrooms (4!) are all basic and 3 had faults making them sub-standard. One had a broken toilet seat, which had been removed but just placed to the side before our arrival, and one had the sink plug stuck in the sink. Two bathrooms feature/show jacuzzi style baths, but these are not useable. Out of 4 bathrooms we therefore had the use of 2. - it is disappointing that there is no private outside area. This is shared with the other properties (4 I believe) - the kitchen didn't have some basic equipment e.g. tin opener, potatoe masher, scales, oven dishes and there was only just enough cutlery. - on arrival the WiFi was not working, came on next day so no big issue. However I did actually text the owner/caretaker, and received no response. I felt they should have followed up with me. - I spoke to the people staying at number 1, we could both hear each other during our stay. It didn't ruin our stay (we both had children), but it may give others concern. A funny thing... our dining table actually vibrated whilst no 1 had their washing machine on! I feel that some of the issues we had could be rectified over time/as the owners complete (?) their upgrades. Overall, we did have a lovely week, and I think the lasting impression will be that we had a grand time in this characterful property.

  Reviewed by Inderpal3.1★Aug 2021

• "An incredible property overlooking terraced lawns, surrounded by woods."

  Close to Troon and the beach. This is a spectacular house with massive rooms, nicely furnished. There were a few teething problems due to the fact that we were among the first people to stay there, but they were dealt with responsively and responsibly by the owner. We actually ended up staying in 1 Monktonhall because the hot water was not yet working in 2 Monktonhall, but the owner gave us full access to the latter with its large kitchen and panelled library, and our grandson had immense fun playing hide-and-seek in this impressive mansion. The nearby Prestwick airport is barely utilised, but on the rare occasion we heard a noise, we would all rush out to see a massive four-engine transport plane rise low above the woods - another bonus for our grandson

  Reviewed by John4.4★Jun 2021

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