“Booked for 3 weeks in 2018 for wedding and honeymoon and the snug was listed then, when we arrived no mention of snug being out of use.”
Picked up two lots of dog poo, the dog toilet next to bike shed was inaccessible due to brambles and nettles and the area where the washing line was, had foot high grass. Three days in the toilet started to back up and needed the engineer. Microwave needed cleaning when we arrived, freezer needs defrosting and mould around the rim. Had to buy cleaning spray for the kitchen and bathroom. Sun room dirty and damp covers.
Bought games from charity shops for when the weather was bad. For three days we waited in for cleaner who was supposed to drop of the towels and every time we rang her the number was unavailable, eventually 2 sets of towels but no kitchen towel which we ended up washing it was dropped of.
This cottage is only suitable for one week and in all the years self catering we have never experienced such a bad experience.
Thankfully all the problems with the cottage did not spoil our wedding and honeymoon!!!
Never again will we book with Sykes!!
- Ms Rooney, September 2019
Thank you for your feedback.
We discussed all of the issues throughout your holiday.
There had been damage caused by previous guests and the owner was unable to get the snug room fixed within the changeover timeframe prior to your stay.
Previous guests have not cleaned up after their dog during their holiday. This is checked on changeover cleans, however, it is guests responsibility to clean any mess up after them.
The grass had been cut a week before your arrival. We tried contacting you to arrange the gardener to come out and cut the grass.
You were not required to wait in for a cleaner but stated you preferred to at the property. A mid-stay changeover linen and clean was offered but declined.
3 full weeks of linen and towels were provided for your 3 week honeymoon holiday and additional linen was requested. A mid-stay changeover linen and clean was offered but was declined. Typically, a mid-stay changeover clean would be offered each week but as this was declined, they were unable meet usual requirements due to a customer’s decision.
We are glad you enjoyed your wedding and honeymoon celebrations.
Sykes owner relations
