The Old Sorting Office

11 Customer Reviews

• "Very nice but the stairs are unsafe."

  Clearly not dog friendly they need a backing on each step and carpet to stop slipping. A stair gate could be an option. The patio needs relaying with non slip slabs but it is also very uneven. Wall paper should be taken off as in places it is bubbling. The wall could be replastered and painted. With a small amount of work this would be a top venue and would warrant a higher price. I would return

  Thank you for your feedback . We were disappointed that you left such a poor review for The Old Sorting Office of only 3 stars as you had told us you had enjoyed yourself for the week you were here.We are very proud of what we have achieved and it upsets us if we feel we have not given our guests a lovely stay .The old sorting office is a grade 2 listed building so we are restricted in many areas in what we can do but we have sympathetically restored it to the best we could . I would like to clarify some of these points with you though Overall you say the cottage is very nice and speaking to you and your wife on several occasions you were enjoying yourself and thought our holiday home was lovely . You did mention that you thought the stairs were unsafe for dogs . We are dog lovers ourselves that’s why we welcome dogs to our holiday home but we politely ask you not to let them upstairs or on the furniture . Unfortunately you did both. When you booked the cottage the description and pictures says open tread staircase and warns you of this but you still booked our cottage . The patio is laid with very old slabs and listed as part of the character of the cottage when wet the slabs may be slippy and we have several signs warning you of this . The garden is fully enclosed and private it is a courtyard garden which can be clearly seen on our pictures . If this is not suitable for your dogs this is your choice as there is no lawn. Wallpaper bubbling in parts, this is a 1767 property which is part of the character being grade 2 listed there will be some imperfections not all walls are straight and smooth ,I’m sorry if this is not to your taste . We always try to go above and beyond to ensure our guests have a great stay . Unfortunately The Old Sorting Office it seems is not for you or suitable for your dogs . you did say how great it was to have an open free park to walk them in across the road . We were shocked after such a poor review you said you would return again Property Owner

  Reviewed by Dave3.1★Jul 2024

• "Highly recommended ."

  Just had a fantastic short break. The cottage is a home from home, extremely clean, a well equipped kitchen, and an amazing hot tub and enclosed garden was great for the dogs. The little touches (tea, coffee, milk, bottled water, bara blith and Welsh Cakes) a really nice thought. The only thing to note are the taps in the kitchen are the wrong way round hot tap is on the right.

  Hello thank you so much for your lovely comments and 5 star review it means the world to us . We are so glad you had a lovely stay and look forward to welcoming you back again very soon Property Owner

  Reviewed by Helen5.0★Jul 2024

• "Really lovely place to stay."

  Lots of lovely walks nearby. Wouldn’t hesitate to book again.

  Thank you for your feedback we are really pleased you enjoyed your stay and look forward to welcoming you back soon Property Owner

  Reviewed by Kirsty4.4★Jun 2024

• "Had a great stay at this lovely cottage."

  Couldn’t fault anything, very clean, comfortable and very spacious. The extra treats were a bonus, Bara Brith was so yummy we bought more from next door to take back with us. There was a lovely walk for our dog on our doorstep, Howarden Old Park, very scenic and vast. The hot tub was great for relaxing in, great for the aches and pains, it was so good we are wanting one!!

  Hello thank you for your lovely comments we are so pleased you enjoyed your stay and loved our village of Hawarden hope you get yourself a hot tub if not then we look forward to seeing you again soon! Property Owner

  Reviewed by Paul5.0★Jun 2024

• "Really nice place to stay, hot tub is wonderful even if I did mess it up."

  don't press the silver button. recently refurbished to a mostly high standard, (I also refurb so am really picky) Great selection of glasses although be aware not all fizz glasses match which might leave one of you with more fizz than the other. The towel are so lovely I went out an bought some for myself. The mattress is soft, I had just had a proper twinge on my back so it was rubbish for me, but others might appreciate it. only downside is the parking, it is a dedicated space which is well labelled, however people ignore this and park in front, this happened on consecutive days, not sure how to resolve this

  Thank you for your 5 star review of our property The Old Sorting Office we are pleased you had a good time and enjoyed the hot tub and cottage hopefully you had the larger fizz glass and more fizz ! Hope to see you again Property Owner

  Reviewed by Simone5.0★Jun 2024

• "Overall a lovely quiet place in a lovely quiet village."

  Walks on the doorstep, with to good pubs that allow dogs and serve food. The Farm shop 3/4 mile a way is well worth a visit.

  We are so pleased you enjoyed your stay at The Old Sorting Office and Hawarden Village look forward to seeing you again thank you Property Owner

  Reviewed by Gillian5.0★May 2024

• "This cottage is a hidden gem and I loved my stay."

  Very cosy and comfortable with everything you could possibly need to enjoy a relaxing break in the historic village of Hawarden. There is plenty to see and do locally and then enjoy a relaxing evening in the beautiful little private garden included a soak in the hot tub. The cottage is very clean and well maintained and the Post Office next door has everything you need including delicious cakes. I will definitely be back.

  Thank you Ceri we are so pleased you enjoyed your stay and your lovely comments look forward to seeing you again soon Property Owner

  Reviewed by Ceri5.0★May 2024

• "Beautiful house in a lovely location"

  Thank you we are happy you enjoyed your stay hope to see you again Property Owner

  Reviewed by Sara5.0★Apr 2024

• "Lovely quirky little cottage."

  Perfect for two people. Off road parking behind the property. The cottage is very comfortable and has everything you will need. Hot tub is lovely and the back garden is fully secure for dogs. Perfectly located for Cheshire Oaks and Chester. Lovely dog walks locally. The Post Office next door is very handy. Would highly recommend The Glynne Arms for food.

  Thank you so much for your lovely feedback and it was great to hear you enjoyed your visit to The Old Sorting Office and our historic village of Hawarden we look forward to welcoming you back again soon. Property Owner

  Reviewed by Andrea5.0★Apr 2024

• "Very pleased with the accommodation and cleanliness."

  A very central position. We will stay there again.

  Thank you for your 5* review of our property The Old Sorting Office in Hawarden. We were very happy to hear you enjoyed your stay and look forward to seeing you on your next visit . Property Owner

  Reviewed by Trevor5.0★Apr 2024

• "Property was lovely."

  Beautiful inside. Information pack was thorough. The only negative was the hot tub was very chlorinated, so we couldn’t use it.

  Thank you for your feedback and lovely comments we are glad you enjoyed the cottage. The hot tub is clean thoroughly after each use and chlorine is an effective water sanitiser which is important because it reduces the likelihood of being exposed to bacteria and we use the correct guidelines and amount for this hot tub. If you had contacted us during your stay we would have come straight away to check this for you. Hope to see you again. Property Owner

  Reviewed by Helen4.7★Mar 2024

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