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"We arrived and were shock at the fact that the place was not very clean."
We found bread in the kitchen covered in mold. The kitchen was covered in fingerprint over the fridge doors and the windows. It felt like no-one had really bothered to clean the place at all with any care. This took the shine off our holiday after a 6 hour drive. Very disappointed.
Reviewed by ChrisJul 2022
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"Decking needs re doing."
Wood was broken
Flooring needs looking at in shower w/c
Shelving in shower/wc hanging off wall.
Hot tub not big enough for 4 people. Can only get 2people in.
No dishwasher tablets so tried to hand wash up but no drainer, we purchased tablets
Not enough dog poo bins
Main bin point quite far from cabin.
Good points…
Restaurant fantastic and the staff were lovely
Nice views
Easy to find and get to
Thank you for taking the time to leave your feedback we are glad you enjoyed your stay overall, we have passed your comments across to be addressed. Property Owner
Reviewed by TiffanyJun 2022
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"Perfect little lodge for a little getaway!"
Very please with our stay and staff at the restaurant too.
Thank you for such a great review we are glad you had a perfect stay with us. It is always nice to receive positive comments. Many thanks. Property Owner
Reviewed by KirstyFeb 2022
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"We stayed in 1 lake view last year and found the lodge, clean, and in good condition…."
. expecting the same standard in number 3 this year, also taking a family member with us we had shared how beautiful the previous lodge was. Very disappointed, the bath was chipped showing a small amount of rust, the bathroom mirror rusted all around the edge and a corner missing (cracked/broken) off. Dirty marks on the walls which we ended up cleaning off as become fed up of looking at them, dusty shelf’s in the bathroom. Cobwebs in most corners along with a spider in the main bedroom as we first arrived. Kitchen units didn’t look clean on arrival with hand-marks visible. Generally this lodge is very “used” the sofas covered in marks and very uncomfortable ending with us sitting at the table most evenings. This lodge is definitely not a luxury lodge to us !!! I don’t think we shall be returning after this experience of a very below standard. Shame really as still a great location.
Thank you for leaving your feedback, it is unfortunate that your experience was not what you expected, we are always striving to improve and your comments have been taken on board. Property Owner
Reviewed by HayleyOct 2021
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"Booked two lodges for Family
We booked Lake Veiw stunning lodges with hot tub which was checked every day, used resturant on site fantastic food great chef & bar staff very helpful."
Very quiet peaceful place just becareful of narrow lanes.
Thank you for taking the time to leave your feedback we are glad you enjoyed your stay with us, we agree it is a beautiful place, we hope you would return in the future. Property Owner
Reviewed by MichaelSep 2021
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"When we arravied our cabin wasn't cleaned."
And it took 2h to get someone to come and clean it. Our holiday started by sitting in car for 2h because it was discusting to be in the cabin. I booked the cabin a month prior our arrival and cleaning ladies sad that we were not in the books. That left us thinking that you don't care and all you need is money. Because 700 £ for 2 nights is a lot of money. Not even talking about comunication between me and office to sort that out. Then it took 45min to clean our cabin, that wee needed to sit in our car. We were there only for two nights, so we last one night.
Company gave me refund of 100£ from 700£ that I paid. And tought that it's good enought even that I sad I'm not happy about that. So no, I would no recomend you place to anyone. So sad because the place is quait beautiful but service is apoling.
Reviewed by ZaneSep 2021
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"Thank you. We had a really excellent holiday."
The location was great and the lodge was very comfortable. We enjoyed the hot tub, and found it easy to get to places for days out. The beds were very comfortable. The TV was a very good size and, as we took an XBox to connect, we could watch streaming channels. The internet was fast and reliable though it was an unsecured network. The pictures on the website weren't 100% accurate as I think the outside photo was of a different lodge (or else some of the outside furniture has been removed). The picture online showed a balcony with garden furniture, a table with 4 seats and a parasol. We actually had two wooden chairs and a small table (which we used a lot). There was also some wicker furniture (a double chair and a single chair, both of which seemed quite unstable so we didn't use them) and a small coffee table. It would have been great if we'd been able to dine together outside as the online pictures suggested we could.
The grounds of Stonerush Lakes are also very nice. My son and I enjoyed walking around the lakes, up the bridleway and exploring the local countryside.
Thank you very much indeed for a very nice holiday. We already miss it.
Reviewed by RichardAug 2021
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"3 Lake View exceeded our expectations, so peaceful, spectacular views, very private and the lodge has absolutely everything you need."
Stonerush Lakes is very well maintained, great walks for dogs.
Reviewed by MichelleJun 2021
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"Fantastic location and very quiet, hardly heard anyone else in neighbouring lodges."
In the middle of nowhere yet still central to so many attractions.
We were really lucky with the weather so we were disappointed there was no parasol as pictured and the outside table was only big enough for 2 to eat outside and not 4 - again as pictured.
Reviewed by JennyJun 2021
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"Loved the lodge and the setting of the park, loved watching all the wildlife and ..."
Loved the lodge and the setting of the park, loved watching all the wildlife and feeding the birds and squirrels
Lodge itself very clean and furnished to a lovely standard
Nice easy check in as key safe is on the door
Reviewed by SuziMay 2021
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"Our stay at Stonerush Lakes was wonderful."
We had a great time in a fantastic setting that far exceeded our expectations. The lodge was exceptionally clean and had every facility that you could possibly ask for. It was in a beautiful setting and in a superb location. We couldn’t have asked for more
Reviewed by TinaMay 2021
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"We had an amazing family holiday the only thing is the location to go to other towns but other than that it was amazing"
Reviewed by CharlotteOct 2020
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"Finally arrived it's 20 years wedding anniversary so looking forward to this , ..."
Finally arrived it's 20 years wedding anniversary so looking forward to this , with covid around and we had been going to work each day , we walked in to see book dvd pillows and throws on sofas, towels on bed all the thing that should not been there as of the skyes email we got , lake view the kitchen was SO dirty no grill pan and the oven has not been cleaned the floors and cobwebs , I walked to reception and told them they could not have been more helpfull they sent Sam to come and clean again 1 1/2hours later she had finished , we had a shower that night water leaking all over the floor , the loo seat wrong size , the hot tub was not cleaned out but it was checked , the out side table only had 2 chairs but there was a suite, for 4 persons the had rail was green on the balcony , to the owner you need to sort this out for the price I paid I'm not happy :(
Reviewed by KaronSep 2020
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"Thoroughly enjoyed our visit to 3 Lake View last week."
The facilities and lodge were fantastic. Highly recommend to anyone who wants a relaxing trip to Cornwall
Reviewed by JamieSep 2020
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"The lodge was clean and tidy on arrival, excellent facilities and In beautiful surroundings."
It was peaceful and just what we wanted.
Reviewed by KatieAug 2020
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"Lovely site and very well appointed lodge."
Great having the hot tub in the v quiet surroundings. And v good restaurant with takeaway on site.
Reviewed by PaulJul 2020
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"The lodge was fantastic with a tremendous view."
Very peaceful break away for our family.
Reviewed by GaryJul 2020
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"Fantastic location and well equipped lodge !"
Very comfy and cosy but could do with a bit of redecorating ! I also found a dog toy covered in hair under a table in the lounge which wasn’t great. Love the site and have stayed in a better lodge on this site unfortunately this one just come short of the mark for me but will definitely return to the site again.
Reviewed by LaurenMar 2020
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"Location is lovely and peaceful, lodge was clean, well equipped and bed comfy."
On arrival we had a problem with the TVs not having any reception so no TV, and although site maintenance and facilities team tried to help they we not able to resolve this problem and advised that they would not be able to get anyone out until Monday (the day we were leaving). Lady from housekeeping did manage to find that the iplayer worked, so BBC all weekend!
This was our second visit to Stonerush, although in a different lodge this time, but during both visits have encountered problems that weren't rectified during our stay. We are back in 2020 so hopefully third time lucky that everything will be 100%, in not I think this will be our last visit.
Reviewed by JoyceNov 2019
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"Very tranquil peaceful area to stay."
Not far from any attractions in Cornwall. There was no wifi in the lodge, however that suited just great it was a nice break from real life, a true relaxing break made even more relaxing with the private own use hot tub on verander. Lodge wad very well equipped with washer/dryer, dishwasher etc. Very comfortable living and sleeping space.
Reviewed by KarenOct 2019
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"Beautiful lodge in a stunning location."
Staff were very friendly. The only thing that let it down for us was the cleanliness as this wasn't upto scratch.
Reviewed by SarahSep 2019
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"No WiFi at all-not even patchy as claimed."
There was a strong WiFi signal but reception said the owners had not signed up to fibreoptic connection so we were unable to use it. No mobile signal at all.
Cleanliness: disappointed. Found bowls with mould in top cupboard which we cleaned up. Coffee granules spilt in cupboards. Cracked ovenware,seemed to have been glued together. Dirty baking sheets
Some basic cutlery like kitchen scissors missing.
Broken clock on top of master bedroom wardrobe.
Odd positioning of a large mirror against wall in what would commonly be used as a children’s bedroom.
Shower door leaked every time onto wooden floor.
Dog hair behind sofa (removable)
Reviewed by VictoriaJul 2019
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"Very nice lodge."
lovely and peaceful with views of sheep and cows!really enjoyed our weeks stay. the only down side is that we were not prepared for the out of the way location but that still did not spoil the holiday.
Reviewed by PaulJun 2019
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"We arrived on the Friday afternoon and got settled in, then went to set up the travel cot provided only to find it didn’t work."
. which was fine as we called reception and they arranged for another one to be delivered.. whilst we were waiting for that I thought I would give our baby a bath, however there was no hot water.. the boiler had broken we later found out so no heating either, after the plumber came out he said we had to move lodges as couldn’t stay in a lodge with no heating with a 7 month old! Reception were really good and moved us to a different lodge, but by the time we got there and moved all our stuff it was 9:15 so we felt like we lost a whole evening of our weekend away which was disappointing.. we understand these things happen but it was a lot of money to us and we feel some compensation would be appreciated..
Thanks
Ella smart
Reviewed by EllaMay 2019
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"The web site provided excellent information and on arrival was found to be above our expectations The location was idealistic, the surroundings lovely and peaceful."
The cabin was extremely well laid out and all our needs were catered for. To start each day with a cup of tea on the balcony just listening to the birds - perfect - only to be followed by sitting on the balcony with a glass of wine listening to the birds going to sleep. A day spent visiting the surrounding area ( all attractions close by) to return to base and relax in the hot tub - heaven.
The on site restaurant providing take away of excellent quality, and lovely area to book a meal and enjoy a lake side view.
The holiday was lovely and the accommodation was perfect, one to remember.
Reviewed by LindaMay 2019
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"We got the WOW factor on arival, sally was lovely on meeting her at reception , nothing was to much trouble."
The tranquillity and walks round the lakes were excellent. The maintaining of the grounds is top notch. Fantastic wildlife. Definitely returning. Thoroughly relaxing week thankyou.
Paul and Jen.
Reviewed by PaulMay 2019
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"We would highly recommend this lodge."
The facilities were exactly what we needed in a beautiful setting. We wouldn’t hesitate to return.
Reviewed by MichelleApr 2019