9 Valley View

30 Customer Reviews

• "Generally everything was ok."

  Hairdryer was missing.

  Thank you for leaving us your thoughts after your break at 9 Valley View, Lynn. I am glad you had an enjoyable stay and hope you will be back again soon. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Lynn5.0★Nov 2023

• "Needs more attention Co cleaning shower trap all blocked with someone hair and ..."

  Needs more attention Co cleaning shower trap all blocked with someone hair and the dust on the remote in your room and on the back of the televisions were a disgrace

  Thank you for your feedback Brian, I am so sorry that you had issues with the cleaning of the lodge, obviously this is not something we would wish for our guests to experience, so I do apologise. I have passed your comments to our Guest Experience Manger who will ensure that the housekeeping team are made aware so this does not reoccur. I hope despite these problems you will return to stay with us again in the future! Sally, Guest Services, Charteroak Property Owner

  Reviewed by Brian4.1★Aug 2023

• "Yet again another fantastic stay in 9 Valley View."

  Certainly made use of the hot tub. We have lost count on how many times we have stayed here and other properties at Stonerush Lakes. We will definitely be visiting again in the near future.

  I'm delighted to hear that you had another fabulous visit to Stonerush Lakes, Rebecca and that you enjoyed your stay at 9 Valley View! We can't wait to welcome you back again very soon!! Sally, Guest Services, Charteroak Property Owner

  Reviewed by Rebecca4.7★Aug 2023

• "The lodge was peaceful and quiet and well located for visiting the surrounding area."

  It was well equipped, clean and tidy although the sofas were a bit uncomfortable. The wraparound deck and covered hot tub gave a degree of privacy and shade in the hot weather although would have benefited from a parasol or two.

  Thank you so much for leaving us your feedback Peter, we really do appreciate you leaving us your thoughts and suggestions. I am really happy to hear that you enjoyed a peaceful and relaxing stay at 9 Valley View, despite the issues you came across with the sofas and lack of parasols. I'm so sorry I was unaware of this during your visit, as I would have made sure you were supplied with one. I hope that you will come back to see us again in the future, as we do value our guests highly. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Peter4.4★Jun 2023

• "Just came back after a week what a beautiful place , lodge was fantastic hot tub brilliant."

  Perfect spot. Nice and private..it was very hot weather so take a fan as it gets rather hot inside. And I couldn’t leave doors open as there was a cat wandering around, hate them.that was my only problem. Everything else was perfect would definitely go back again

  I was really happy to hear how much you enjoyed your stay at 9 Valley View and that you loved your lodge and made full use of your hot tub. It was a beautiful week and I am so sorry that you were unable to leave doors open due to the cat. Unfortunately she belongs to a local farm and is a very regular visitor to the resort. I have passed on your comment about having a fan provided in the lodge, as this is something we could definitely look into doing, so thank you for your suggestion. I look forward to welcoming you back to stay with us again in the future. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Sian5.0★May 2023

• "Absolutely amazing lodge."

  Peace and tranquility, we felt like we were the only people on site. Hot tub was lush

  Thank you for your amazing feedback Michelle, we really do appreciate you taking the time to leave us your thoughts. I am delighted that you had such a lovely relaxing stay and enjoyed spending time in your hot tub. Hurry back to see us again soon. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Michelle5.0★Feb 2023

• "Absolutely fantastic place to stay."

  Very quiet and peaceful. Comfortable and very clean. Kitchen well equipped. Lady from site office phoned us before, during and after our stay to make sure that everything was how we wanted it. Brilliant customer service.

  Thank you so much for the wonderful feedback you left for us. I am so happy to hear you had an amazing time here at 9 Valley View and really hope you will come back and visit again very soon. Sally Guest Services, Charteroak Property Owner

  Reviewed by Calvin5.0★Dec 2022

• "The lodge was great and very clean."

  This is the 6th lodge we have stayed in and it was very well equipped with everything you needed. A mop would have been handy thou. Also the shower heads could do with replacing as the heads looked amazing but once turned on was very disappointing the water bearly came out and most of the holes where blocked. Not the best of showers after being in the hot tub and wanting to rince all the chlorine off. This was the only issue we had with the lodge. On the morning we left we had no hot water at all and the boiler was flashing a message saying water pressure low bleed system. I tried and tried to ring The Old Mill to report it but no one answered. I went there in person and its not open on a Sunday. I rang the emergency number 3 times and finally got thru only for it to be bad signal as it was a mobile number. This isn't anything to do with the lodge but isn't good on Charter Oak when you have an issue that needs attention. I hope someone did get the message that I left. To the owners your lodge was great and I would definitely stay in this one again. Thank you

  Reviewed by Charlotte5.0★Sep 2022

• "Two of us stayed at N9 for three nights end of September."

  We loved it! Very clean, modern, comfortable, luxurious. Restaurant on site serves lovely food. Lodge is very very secluded, surrounded by trees and has an amazing valley view. Hot tub was excellent and again very secluded. We stayed at other more expensive sites and this lodge is very good value for money compared to others. Definitely will be returning. Thank you

  Thank you for your excellent feedback and great to hear you found your stay good value for money, we look forward to you returning. Property Owner

  Reviewed by Lily5.0★Sep 2022

• "We loved this property and have stayed here before, so is highly recommended."

  The trees/shrubs in front of the decking did block our view a bit but certainly didn't detract from the overall enjoyment. It was a shame the rocking sits were damaged so we avoided using them this time. First time we used the on site restaurant, and oh wow, THE BEST Seafood Chowder I'm really annoyed we haven't been before now, its a beautiful site and setting, fabulous service too. To be fair couldn't fault this site, look forward to coming back once we've booked some leave Hot tub as always amazing, lodge was comfortable, kitchen well equipped.

  Thank you for your amazing feedback Hannah, we really appreciate it. I am so happy to hear you loved your stay at 9 Valley View and enjoyed the food in our restaurant. Now you have found us, I hope you come back and visit us again very soon. Sally Guest Services, Charteroak Property Owner

  Reviewed by Hannah5.0★Sep 2022

• "We enjoyed our stay we would like to say what a lovely villa and beautifully ..."

  We enjoyed our stay we would like to say what a lovely villa and beautifully equipped and would like to thank the owner very much for sharing it with us for our holiday thanks again Andrea

  That is great thank you for such a great review we are glad you enjoyed your stay. Property Owner

  Reviewed by Andrea4.7★Aug 2022

• "A lovely property with a big outdoor space and great hot tub."

  The bedrooms were comfortable and there was lots of kitchen space. Access was excellent with details sent of codes etc. Lots of privacy due to trees around the property which could be reflected on the picture advertisement. The site itself was lovely and peaceful and we barely saw anyone else due to space between properties and all the different areas being separated. However, there is very little within walking distance so you do need to drive everywhere but was worth it for how quiet and peaceful the site was compared to holiday parks on the coast and isn’t too far from Looe, Polperro and Fowey (via ferry) We also attended the on site restaurant and sat outside to have pizza which was delicious but they did seem understaffed and so took quite a long time but we were happy to wait with our drinks. There were a couple of issues with the property as we found rubbish from previous guests under the kitchen table and sofa and our shower door in the master bedroom kept coming off the runners but generally we were very happy overall. This is an ideal location for families with very small or older children or adult family get togethers. We went in 2 couples and was ideal for our needs. Would definitely return!

  Thank you for your review we are glad you thought the lodge and outdoor areas were great. It is great that you were able to explore some of the things on offer in Cornwall. We look forward to welcoming you back again. Property Owner

  Reviewed by Kim3.8★Jul 2022

• "Such a beautiful place."

  Very quite and peaceful. The staff were lovely and friendly. My only downside was that the lodge needed a good clean. There was dust everywhere, socks found, tags in draws left, bedding put on inside out etc. This would not put us off staying again as it was a beautiful lodge.

  Thank you for such a great review, we will pass this across to our Cleaning company to ensure that the comments are addressed and the standards are what is expected. We are glad you would return and look forward to welcoming you back. Property Owner

  Reviewed by Nicola4.7★Jul 2022

• "Lovely lodge and park."

  It is our third visit to this park and it was the best lodge so far.

  Thank you and are glad you thought this was the best lodge, we look forward to your fourth visit. Property Owner

  Reviewed by Mathew4.7★Jul 2022

• "This was our 3rd visit to stonerush and feel the standard of cleaning seems to be lacking,for example, empty shampoo bottle in shower,sticky patches all over floor,loads of dust everywhere,and to top it all,had to spend first 2 hours of our holiday chipping ice out of the freezer as the door would not close,check in is from 4pm to allow for extra cleaning but I certainly can't see what they are doing in that extra cleaning time."

  Thank you for your comments we strive to achieved the standards that guest expect whilst staying and will most definitely be looking in this. Property Owner

  Reviewed by Lynne3.4★Jun 2022

• "Super holiday 9 Valley View is everything it says."

  Maybe a new photo of the outside wouldn’t come a miss as now has bushes around which we found better as more privacy from the neighbours. Would certainly return and the Old Mill restaurant and bar on site is superb with good food and efficient and friendly staff.

  Thank you for such a great review, we will definitely look in to the possibility of some different photos. We hope you would consider a return visit in the future. Property Owner

  Reviewed by Elizabeth5.0★May 2022

• "3rd stay through Sykes holidays staying with Charteroak lodges (first time Lanreath) and we were not disappointed, the lodge had catered for everything to be fair."

  Beautiful lodge, stunning views, fab hot tub, amazing location, already booked to stay again!

  Thank you we are glad you were not disappointed with your stay and that you have already booked a return visit. Property Owner

  Reviewed by Hannah5.0★Mar 2022

• "Having our holiday cut short by 2 days because of a storm and I know this is something that can't be helped it had already made us feel deflated."

  Upon arrival (travelling over 6 hours away, we arrived at just after 1pm) check in is stated from 4pm. I was greeted by a not so professional woman who said we couldn't check in until 4pm and that we should go into town for the remainder as there was no where on site that could facilitate myself, partner and 2 young children even with the restaurant being on site. We arrived back at reception at bang on 4pm to be met by the same woman. After waiting 5 minutes we finally had the OK to go up to our lodge. We got to the lodge to find cleaning still there. We had no where to park because of this. We didn't get into the lodge until after 445pm when check in states from 4pm. Having to wait around for over 45 minutes with 2 children was abit of a joke, I even went down to reception and stated cleaning were still there and I had a response like I was telling a lie and stated I wouldn't be at reception if cleaning wasn't still in the lodge. Once in the lodge, we found dirty utensils in the kitchen, chopping boards, trays in the oven full of dirt and the oven splash back had not been cleaned. There were lamps that were broken left inside the lodge. The hot tub was not ready for another night as they hadn't cleaned it and set it up ready for use on the first night, which again this should have happened. We expected it to be set up and ready to use as this is what we have specifically chosen and paid for. There was cigarette ends around the hot tub and outside decking and as non smokers and having young children, this wasn't great at all. Positives about the lodge were storage space. The size of the lodge and the facilities for a baby/ young child. Overall we didnt feel welcome, the woman was unproffesional, we wasn't even advised where to discard our rubbish, any policies on site or where the fire points were. Would we stay here again, no.

  We do appreciate due to the storms which lead to a power cut in the area the start of your holiday was delayed a few days until power supply was back on which commenced late morning on the day you arrived. Details within your key collection information pack inform check - in time is 4pm and the hot tub may not be at optimal temperature until late on arrival day as requires cleaning and heating back up. Due to the power cut, there was an urgency to make the park safe and ready for arrivals. The staff did everything they could for bookings to commence that day in a limited period due to the power issues delaying the cleaning teams and maintenance of hot tubs. It was exceptional circumstances beyond their control. Each lodge has an information pack which provides details on waste disposal and fire points. Thank you for your feedback. Property Owner

  Reviewed by Chelsea1.9★Feb 2022

• "Absolutely amazing accommodation however biggest problem was the bed."

  Worst weeks sleep have ever had! Such a shame. At the price we paid for out of season not annoyed , however if I had paid the full season price then I would be fuming!

  We agree the accommodation is amazing, having just checked the lodge myself more specifically the beds, which is always a very difficult one as a hard mattress may suit some people but may not suit others as they prefer a soft mattress, a lot is personal preference, but thank you for taking the time to provide us with your feedback. Property Owner

  Reviewed by Dan4.4★Jan 2022

• "I can honestly say that this is the only lodge we have stayed in (and there have been a few) that we could not find any fault with."

  The furnishings, decor and cleanliness were second to none. The hot tub was great and with it being undercover meant we could relax and watch the rain falling all around. A wonderful break in a fabulous lodge, we hope to stay again in the future. Tony & Ann

  Thank you Tony & Ann for your great feedback it is always heartwarming to have positive comments and hope you would consider a return trip in the future. Property Owner

  Reviewed by Tony5.0★Dec 2021

• "Superb quality lodge."

  Perfectly located. All that you could ever want for a relaxing holiday featuring an undercover hot tub. I simply could not fault anything at all and easily the best lodge that we have stayed in. Definitely booking for the same period next year.

  We are glad you enjoyed your stay with us and appreciate your comments. We look forward to welcoming you back in the future. Many thanks Property Owner

  Reviewed by Ian5.0★Nov 2021

• "Second visit to this lodge and everything was excellent."

  Very well equipped, spotlessly clean and very comfortable, look forward to returning in the near future.

  Thank you we are glad you enjoyed your return trip and that you were not disappointed, we strive to provide an amazing place to stay, we hope you will stay for a third time. Property Owner

  Reviewed by Andrew5.0★Oct 2021

• "Our holiday was amazing, sadly we has workers on the ledge next to us so felt a little uncomfortable going in the hot tub ext during these times."

  We emailed and rearranged our days to be out when they were there. Once the email read they minimised the work whilst we were there. Great service and wonderful staff

  Reviewed by Jazmine5.0★Oct 2021

• "We had an absolutely brilliant family holiday."

  My husband and I and our little boys (2 and 5 years old) had a fantastic time in Cornwall. The lodge was a perfect base from which to explore the surrounding areas of Looe and Polperro and the many secret coves and beaches along that coastal stretch. The lodge was clean, easy to keep tidy (which is normally not easy with the boys) and the hot tub was something we all looked forward to sliding into at the end of the day. We'll definitely be back!

  Reviewed by Adrian5.0★Jul 2021

• "The accommodation was perfect and very private."

  The surrounding area is peacefully rural and the location is a perfect base for exploring. It is worth pointing out that on site the mobile phone signal is negligible!

  Reviewed by Mel5.0★Jul 2021

• "A very peaceful and relaxing setting."

  The meals that we had at the Mill House were of a very high standard and were very creatively presented and were of the greatest taste.

  Reviewed by Julian5.0★Jun 2021

• "We thought our cottage was amazing better than we expected."

  A little piece of luxury. We'll equipped and spotless. Peaceful. Just a wonderful week away. Thank you

  Reviewed by Caroline5.0★May 2021

• "We had a fantastic week and look forward to returning soon."

  Reviewed by Andrew5.0★Dec 2020

• "Even though the staff on site where excellent and gave us a hot meal (Sat) , ..."

  Even though the staff on site where excellent and gave us a hot meal (Sat) , food that I bought couldn’t be used as the oven didn’t work it kept tripping the electrics So wasted money on the shop really but gutted about that but apart from the oven problem would love to go back again

  Reviewed by Gary4.1★Dec 2020

• "Lovely clean modern Lodge."

  Very well equipped. Lovely sunken hot tub. Lovely quiet location. No complaints, very happy. Would definitely book again. Definite value for money. Could do with bigger mugs though and instructions for the appliances, appreciate they were removed for Covid issues but perhaps could be posted on-line? But these are very minor comments. Definite 9.5 out of 10 for us. :)

  Reviewed by Guy5.0★Dec 2020

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