Amethyst

36 Customer Reviews

• "Returned to Amethyst for a second visit as it is so lovely!"

  !!! Great well equipped property with fantastic views and excellent location. Hope to return very soon!

  So glad you had a great repeat visit! Property Owner

  Reviewed by Beverley5.0★Mar 2024

• "Amazing property and location."

  Reviewed by Julie5.0★Oct 2023

• "Absolutely lovely location and a lovely comfortable apartment, however we thought floor and furniture needs a thorough dusting and a proper cleaning."

  Mainly the 2nd bedroom. Floor was dusty and sticky, but the bathrooms and the rest of the spaces were clean and tidy. This was the only negative we had. However we would come back.

  Thank you for taking the time to leave us feedback and comments following your stay at Amethyst. We are very pleased you liked the apartment and would return. With regards to the cleanliness we want to apologise if this has not been up to our usual standard and can assure you that we will address this with the housekeeper to make sure all guests find the property nice and sparkly going forward. We also want to let you know that the team is always here to help resolving any problems on 01736 630015, Option 2. We hope to get the opportunity to welcome you back. With Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Sayami4.4★May 2023

• "Excellent appartment - very well appointed and we appreciated the little extras too that you left in the kitchen."

  How you managed to arrange 5 days of sunshine in May was amazing!

  We thank you so much for your wonderful feedback and will keep doing our best to arrange lost of sunshine for our customers;)! With Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Brian5.0★May 2023

• "Having stayed in Carbis Bay many, many times over the past 45(!"

  ) years, this was our first stay at Compass Point and we were not disappointed! Amethyst is a beautiful, modern, spotlessly clean, well equipped property with everything you could possibly need whilst on holiday and is ideally situated for walking or getting out and about by train or bus. Many thanks to the Owners for sharing this lovely home - we hope to return again very soon. Diolch!

  Thank you very much for your wonderful comment following your recent holiday at Amethyst and we are so pleased to hear you enjoyed your first stay at Compass Point we look forward to the opportunity to welcome you back again in the future. With best wishes, The Carbis Bay Holidays Team. Property Owner

  Reviewed by Beverley5.0★Mar 2023

• "Just back from another very enjoyable break in Amethyst."

  Here are a few things we’d like to offer as constructive feedback: The sofas are looking a little tired and aren’t terribly comfortable as they have low backs so no support for necks. On the same topic the pillows are now rather lacking in firmness which affected the quality of sleep. It would be helpful to have a wider mix of soft and robust pillows to accommodate a variety of needs. There was a large full laundry bag left outside our front door for the entire stay? The freezer needs defrosting as the drawers are sticking. The latest arrangements that customers collect and drop off the keys at the CBH office is an inconvenience that didn’t used to be part of our stays at Amethyst. The key safe at Compass Point was much more preferable. Having stayed at Amethyst a number of times these things would not prevent us from returning again but they do somewhat take the edge off the five star, home from home experience we have had there on previous visits.

  Thank you very much for your valued comments following your recent holiday at Amethyst, these are very much appreciated and we have passed them on to both the Housekeeper that looks after the property as well as it’s owner for their consideration and attention. We do hope to have the opportunity to welcome you back again. Kind regards, The Carbis Bay Holidays Team. Property Owner

  Reviewed by Steve4.1★Mar 2023

• "The radiator in the dining room needs some attention."

  It hardly got warm. Would be good to have a pair of tongs in the kitchen and more cleaning materials for the bathrooms. Also the knives need to be sharpened. The grill pan and oven shelves were a little grubby from previous occupants. We had to clean them before use. Would be good to have a battery in the clock in the living room. Thank you to Cameron from Carbis Bay holidays for delivering some Christmas tree lights on Christmas Eve that worked. Overall a lovely apartment.

  Thank you for your feedback. We are pleased to hear that we were able to deliver you the Christmas lights to you as soon as they were reported to us. We are sorry to hear that you found a few items not up to standard. We would always like the opportunity to rectify any points so please contact one of the local team on 01736 630015 and we will be able to assist straight away. Thank you very much and we hope to welcome you back in the future. Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Theresa4.4★Dec 2022

• "Lovely apartment - comfortable, tastefully decorated, well maintained and well equipped."

  Overlooking the sea and near to the station, this was the perfect location to spend a week.

  Thank you for your wonderful feedback. We are thrilled to hear that you loved the property and your stay! Thank you so much again for your comments and we look forward to the opportunity to welcome you back in the future. Kinds Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Pauline5.0★Sep 2022

• "Great property with all the utensils in the kitchen you require."

  Very handy for the Carbis Bay railway station for the trip to St Ives. Not noisy though. The only problem we found was the Christmas tree in the wardrobe of the twin bedroom. There was no room for clothes with it in there. It was removed and put in the dining room so the wardrobe could be used. Very good property which is well presented.

  Thank you for your constructive feedback, we will pass this across to the owner if there is anywhere else they can store the Christmas Tree while it isn't being used. We look forward to welcoming you back to the area soon. Kind regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Alan4.4★Sep 2022

• "Great apartment and we’ve already booked to come back at Easter!"

  Really well equipped, and lovely to have some welcome wine, juice and biscuits on arrival!

  Thank you very much and we look forward to welcoming you back at Easter. Property Owner

  Reviewed by Pip5.0★Aug 2022

• "We have just spent an enjoyable week staying in Amethyst, Carbis Bay."

  The weather was excellent and as this apartment is within easy reach of the beach, what more could you ask for. The apartment was very comfortable, clean and well maintained. Only minor negative point, as a party of 4 adults, we could of benefitted from having 2 sets of keys. However, this did not spoil what was a great holiday. Thank you Carbis Bay Holidays

  Thank you for taking the time to leave Feedback following your recent stay at Amethyst and we are so pleased that you had an enjoyable week and that the weather was excellent too. Apologies that the second set of keys was missing. We look forward to the opportunity to welcome you back again in the future. Kind regards, The Carbis Bay Holidays Team. Property Owner

  Reviewed by Dawn5.0★Jul 2022

• "Overall we enjoyed our week in Carbis Bay."

  The good points for us for the apartment were the comfy beds, the proximity to the beach, well equipped kitchen and the nice touches such as beach mats and body boards for use during our stay. The sea views are impressive and great that you get that in the front room and main bedroom as well. We were a bit unsure about booking this property because of the negative reviews mentioning the cleanliness. Unfortunately, the property wasn't clean enough for us either and definitely needs a more thorough clean going forward. The towels were stained, there were quite a few dusty areas and most of the kitchenware felt sticky so had to be washed before being able to use items. The main bathroom had an unpleasant smell. On the last day of the holiday, the apartment below experienced a leak coming from our apartment (Sykes called to let us know). We were told that an emergency plumber was on his way and would be there within an hour so we left the beach and we waited in for 5 hours for the emergency plumber to come but no word from anyone about what was happening. In the end we went out as a family in the evening after no communication from anyone and received a phone call while we were out from Carbis Bay Holidays to say the plumber was going to let himself in with a key in 10 minutes time. I know it couldn't be helped but I wasn't comfortable with this. We were told we couldn't use the main bathroom for the rest of our stay, we could only use the en suite which was inconvenient and ruined the last day of our holiday. As I say, there were some good points to Amethyst but we won't be staying here again in future.

  Many thanks for taking the time to leave us your feedback as it is very important to us! We are happy to hear that you overall had an enjoyable time at Amethyst. We can assure you that all of the issues raised will be investigated to rectify them going forward and we send our apologies for any inconveniences which have been caused. We would hope to welcome you back in the future. Kind regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Kirsty3.4★Jun 2022

• "Lovely apartment with everything you need."

  Spacious and light, lovely views. Good walks close by and the train to st Ives is great if you just can’t walk another step, ha ha.

  Thank you for your feedback. We agree it is a lovely apartment. We are pleased you found everything you needed and enjoyed the views too. Kind Regards The Carbis Bay Holidays Team. Property Owner

  Reviewed by Karen5.0★May 2022

• "Amethyst is a lovely apartment with wonderful views."

  It’s conveniently located for all the facilities of Carbis Bay, and a beautiful coastal walk to St Ives or Lelant. However when we left and I removed the quilt cover I was horrified at the state of the quilt, which was very badly stained, also the pillows are old tired and very uncomfortable. (Certainly not luxury)

  Dear Mrs Englishby, Firstly we would like to thank you for taking the time to submit your feedback. We are sorry to hear about your findings. Please be assured that we have passed this to the housekeeper to look into and action accordingly. We hope to invite you back in the near future. Kind Regards, Owner Relations, Carbis Bay Holidays Property Owner

  Reviewed by Janep3.4★Sep 2021

• "Great location."

  Great apartment. There was only two of us, might be a bit more cramped if four people were staying there, but we were there for two weeks. Good standard and upkeep, very happy to recommend to others. One small point is, there was a Christmas tree stored in one of the wardrobes taking up quite a bit of space. Surely better to be stored elsewhere considering how often it will be used throughout the year. We had a lovely time there and Alex at CBH provided great service when we pointed out a light not working, very efficient in replacing the very unusual bulb. 5 stars :-)

  Dear Roy, Firstly, thank you for taking the time to submit your feedback. Looks like you had a wonderful stay, and its lovely to here you received great service from Alex, this will be passed on to him. When issues are reported to us, we always endeavor to rectify them as soon as possible, it part of our high standard of service. We will pass on your comments about the Christmas Tree to the housekeeper and see if we can find a new home for it. We hope to invite you back in the near future. Kind Regards, Owner Relations Team, Carbis Bay Holidays Property Owner

  Reviewed by Roy5.0★Sep 2021

• "There was blood stains on one pillow and a lot of dust under the bed."

  Disappointing quality seeing as we paid a premium price.

  Dear Louisa, Thank you very much for your feedback, I am so sorry for the issues you have experienced during your stay. We will contact the housekeeper to ensure these linen items are replaced and that the bed is dusted underneath. If you would like us to go through anything with you over the phone, please do not hesitate to get in touch on 01736 630015 and press option 2, and always feel free to contact the office if you wish to highlight a maintenance issue to be rectified during your stay as we wish every guest to have a relaxing stay whilst down in Carbis Bay. Kind regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Louisa2.5★Aug 2021

• "We were quite disappointed on arrival, we have stayed in a similarly priced apartment previously and therefore expected a similar standard this time however the apartment felt quite grubby and a little tired."

  The cleanliness levels need to be looked at - The dishwasher had been left full and the dishes were not clean, presumably because the filter was dirty? - Extractor fans in both bathrooms were thick with dust. - Mould within the grout in both bathrooms. - kitchen worktops had not been wiped down sufficiently and there were crumbs on our arrival. - bottom of the doorstops (particularly the one in the master bedroom) absolutely thick with dust. - dusty sock and hat underneath one of the children’s beds. - TV in the master bedroom stopped working midway through the week and we couldn’t get it to work again. Overall we were a little disappointed and although we would use Carbis Bay Holiday's again dues to previous stays being lovely we would not go back to amethyst.

  Dear Helen, We would like to thank you for taking the opportunity to submit feedback. Firstly, we would like to apologise for the inconvenience caused on your arrival; we will be sure to pass these to the housekeeper for that property. We are pleased to hear that you would visit us again and I once again would like to apologise for the experience you had. If we had been made aware we would have endeavored to rectify these issues and in regard to the TV, equally we would have like to have sorted this for you during your stay to minimize the impact this caused. Kind Regards, Carbis Bay Holidays Property Owner

  Reviewed by Helen2.2★Aug 2021

• "Lovely place and apartment will return next year"

  Reviewed by Andrew5.0★Jul 2021

• "Overall it was a well located property, lovely sea views, good parking and nice modern decor."

  However, considering the 8 hour window allowed for extra cleaning (which is inconvenient especially when we can't park at the property and aren't notified when if it is ready early), there was no evidence that anything other than a quick clean had taken place. Looking under the beds to check for belongings before we left, we found the floor to be thick with dust and a previous guest's sock. The en suite shower didn't drain well, and we discovered that was due to the trap being clogged with hair/slime which we cleaned out. The jacuzzi bath ejected a ring of hair from one of the jets when we first used it which was rather grim. The lamp in the living room did not work, and the towel rails did not work electrically and only worked when the central heating was on. It was disappointing because on a hot day we would have still liked to have dry towels! We concluded these had perhaps been switched off for some economy reason. When operating the central heating we noticed the Hive controller was flashing as low battery, and it ran out after a couple of days. We bought new batteries for it. The beds were rather uncomfortable! Very very hard pillows which were also lumpy like sleeping on a brick, the duvets were very thin and also lumpy. I was looking forward to using the binoculars which were advertised, but they didn't seem to be there. I assume for some covid reason, but wish I'd known. The bin arrangements were not clear, we had to work out where the bin store was. Glad there was recycling though, that's good. Arrangements for returning the key were vague - nothing on your correspondence about where to return the key, we assumed back in the key safe as collected - however a document in the apartment stated to ideally leave it 'outside the property' - no key safes evident anywhere. Overall these problems didn't impact on our enjoyment of our holiday, but we feel attention to detail is lacking, and these issues are small fixes. Inconsistency between your info and info at the property is also something which could be improved. We would definitely return to this property, the view is amazing and it's a nice complex. Could something be done about the check in time? For example a system where you can let us know when the apartment is ready, or an estimated time? Even if that was later in the day at least we would know. It's gruelling to be hanging around for hours when in fact we could have been unpacking earlier than 5pm. I would appreciate your feedback, Thanks Jackie Gotham

  Dear Jacqueline, Firstly, I would like to thank you for taking the time to submit your feedback. We are sorry to hear that you feel the check in time is not ideal, this is constantly reviewed, but at the moment with the COVID_19 pandemic still very present we feel our housekeepers need the time to ensure the property is cleaned and sanitized thoroughly for the arriving guests and this allows us to carry out any maintenance we may need to do also. We will pass on your comments regarding the cleanliness to the housekeepers and our property team. In regard to the HIVE controller, we are sorry that it was low on battery, we can't always predict this will be the case during a stay for a guest; thank you for replacing the batteries. We will take a look at the description of the bin storage location and the return of keys instructions, and reword this to help other future guests. We sincerely hope that you enjoyed your stay in Cornwall and its lovely to hear that you would return. Kind Regards, Carbis Bay Holidays Property Owner

  Reviewed by JACQUELINE2.8★Jul 2021

• ""We have just booked the Amethyst apartment for our 2020 visit and can’t wait to go back there again."

  We have stayed there on many occasions and we keep coming back here as you always get high quality accommodation, the standard of which has been maintained over the years we have been coming here. It’s in a great location, near the beach, near St Ives and all the many great restaurants plus a few near to the apartment too. There are lovely coastal walks and the train station is a couple of minutes away to take you to explore other towns. There are some excellent golf courses nearby too. When taking all this into account the Amethyst offers you great value for money! Why would you want to go anywhere else? Sandra"
  Sandra Gough

  ReviewJan 2020

• ""The apartment is well appointed and offers great views combined with easy access to the beach, the coastal path and the train to St Ives."

  We would certainly consider using this venue again."
  Lesley Clarke

  ReviewSep 2019

• ""A group of four of us stayed at Amethyst earlier in the year and had a lovely weekend break."

  The property is in a great location, just a very short walk to the beach and close to numerous cafes, restaurants and shops and also just a twenty minute walk along the coast path into St Ives._The apartment is bright, well furnished and there is also a very comprehensive set of instructions for use of all the equipment, plus suggestions for day’s out, and places to eat and drink. Would be very happy to recommend to friends and family and would most certainly stay there again in the future."
  Jeff Southern

  ReviewMay 2019

• ""Amethyst is a very comfortable, convenient apartment and had most things you need for a lovely stay and is very good value for money."

  We were a little disappointed not to have our usual cream tea and jute bag though!!"
  Lin

  ReviewFeb 2019

• ""Amethyst was every bit that it promised to be."

  It was very comfortable and well equipped and have no complaints at all. Booking the apartment was easy and trouble free and the checking in arrangements smooth. The cream tea and wine were a very welcome bonus. We would definitely consider booking this apartment again and have already recommended it to friends." Kev & Jan Scott

  TestimonialOct 2015

• ""We did enjoy our holiday in Cornwall, we hadn't been for 30 years and had forgotten how lovely it is."

  Amethyst was beautiful. The high and low tide indicator on the wall was very useful for our beach walks. for something different we went to the Bean Inn for a meal and is was very good, we both enjoyed our meals very much." G. & P. McGraw

  TestimoanialAug 2015

• ""Amethyst more than met our expectations in terms of location, quality, size and comfort."

  The welcome and hand over of keys was excellent and the cream tea and wine gratefully accepted and enjoyed. We were gifted with some wonderful weather for our stay which made the fantastic view from the apartment even more spectacular. Highlights for us were the walk to St Ives along the cliff tops, walking the other way to Lelant with dinner at the Badger Inn and our visits to St. Michaels Mount and Godrevy. All in all a thoroughly enjoyable week and we hope to return soon." R Gregory

  TestimoanialJul 2015

• ""We had a very enjoyable stay at Amethyst, and were not disappointed by the consistently high standard we have come to expect from Carbis Bay Holidays."

  This was our first visit for a New Year break, and it was a real bonus to find the train providing a regular service on New Year’s Eve and New Year’s Day. It meant we could leave the car behind during our stay. The atmosphere was great, everything was open and the Cornish people made us feel very welcome. We would definitely recommend it." A. Walter

  TestimoanialJun 2015

• ""Amethyst was superb."

  My wife and I both said it is the best holiday home we have stayed in. It was immaculately clean, beautifully furnished and really well equipped. However it was the little touches that made the difference, in particular the welcome gifts." R. Tice

  TestimoanialMay 2015

• ""We were very pleased with our accommodation - clean, comfortable, well equipped and superb views over the bay."

  " S. Gallant

  TestimoanialApr 2015

• ""We had a great time and were really impressed by Amethyst, its location and the attention to detail."

  The administration, standard of accommodation and cleanliness of the property certainly did meet our expectations. In some ways it would have been better if the weather was worse - and then we would have been able to enjoy the apartment and its facilities a little bit more ! " J. Cogan

  TestimoanialMar 2015

• ""Thank you for a lovely week away."

  Amethyst was lovely, everything needed in it, beautiful views, very clean and above my expectations. We had a lovely meal at the Watermill & the train into St Ives is very handy. " H. Valentine

  TestimoanialFeb 2015

• ""Thank you for a lovely break away at Carbis Bay, the apartment Amethyst was lovely with everything we needed."

  " H. Valentine

  TestimoanialJan 2015

• ""We had a superb stay in this lovely, clean,well equipped apartment."

  We will certainly holiday with Carbis Bay Holidays again. We would recommend visiting The Minack Theatre and its lovely café.The National Trust land at Godrevy around the lighthouse is breathtaking especially if you get to see the seals on the beach as we did!."

  TestimoanialDec 2014

• ""Would also recommend Cafe Pasta in St Ives where we enjoyed some good food."

  " G. Fothergill

  TestimoanialNov 2014

• "As usual, everything was fine."

  Amethyst was very clean and well equipped. As for walks and restaurants, we did our usual trip to St Ives on the train and ate in the Beach restaurant by the slip (great service, nice food, lovely views) We enjoyed watching three seals swimming by Smeaton's pier - just by the light. Never seen them so close before! S Miller

  TestimoanialOct 2014

• ""We had a lovely holiday staying in Amethyst."

  The accommodation was superb - wonderful position, extremely well-appointed and spotlessly clean. The visitor information was very helpful and I think there is little we can add other then the choice of restaurants in St Ives was fantastic and that it would be difficult to have a bad meal there!" L. Overfield, Gloucestershire

  TestimoanialSep 2014

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