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"This is a very nice apartment, we really enjoyed our week, some nice touches and one or two minor things could be improved, I would really appreciate smaller bulbs in the bedside lamps, they were so bright at night we couldn't use them."
I couldn't find the parking ticket but it didn't seem to matter.
Beds are very comfortable doubles, lovely bedding and we slept well.
This apartment is all about it's location, it has the most stunning views from the balconies and being close to the sea was wonderful, I would recommend it to anyone for the location alone and I'd definately choose it again.
Thank you for your lovely feedback, we are so pleased you enjoyed your stay and thank you for your constructive comments which have been taken on board. We hope to welcome you back in the future.
Kind Regards,
The Carbis Bay Holidays Team
Property Owner
Reviewed by Rob4.4★Sep 2023
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"We’ve had a lovely stay."
Lovely, well equipped apartment with fabulous views and easy access to the beach.
Only thing was we were not sure the beds were doubles! Seemed more like small doubles. Luckily as only 3 of us we could split up and have a room each. Definitely couldn’t have slept 2 in the bed.
So pleased to hear that you enjoyed your time at Ocean Cove and please be assured that the beds are definitely Doubles in bedrooms 1&2 as new mattresses and bedding were installed earlier this year.
There are 2 Singles in the downstairs bedroom and we are trust that you you were comfortable during your stay.
Thankyou for your feedback.
Kind Regards Jim & Sue
Property Owner
Reviewed by Helen4.4★Aug 2023
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"No full spare key set as one member was ill this meant they could not get out of the apartment when the others had left as you need the key to get out."
This is a health and safety issue not just a convenience one. When someone is asleep indoors with door locked (as there is no other way to secure the door) you can't wake them or don't want to as they need the rest. This lessened enjoyment of the holiday considerably as we were in that position. Also couldn't find any microwave dishes and colander had perished.
Thank you for taking the time to leave feedback after your stay in Ocean Cove. We are sorry to hear that you were unable to locate both sets of keys for the property and are saddened to hear this affected your stay. A member of the team visited the property immediately after you stay in regards to there being a potential Health and Safety issue and were pleased to be able to locate both sets of keys: one in the key safe, and one within the property itself. As the locks in the communal areas are thumb turn locks, we are pleased to inform you that this will have eliminated the Health and Safety risk. We would like to remind you that we are in the office from 9am to 5:30pm Monday to Saturday with an emergency out of hours option available for outside the hours and will be more than happy to help. Kind regards, The Carbis Bay Holidays Team.
Property Owner
Reviewed by Teresa4.7★Jul 2023
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"Lovely Apartment with a wonderful view of the beach."
Conveniently situated for Carbis Bay Station. Ocean Cove is well equipped for self catering needs & the beds are very comfortable.
Thank you so very much for your kind comments, we are happy to hear that you had a comfortable stay at Ocean Cove and hope you will return to visit again,
Kindest Regards Jim & Sue.
Property Owner
Reviewed by Simone5.0★Jul 2023
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"First of all a massive thank you to Tricia from Sykes Cottages who literally got us the holiday of our dreams in a couple of hours for my family who were supposed to be going to Cyprus on the day but were unable to fly."
Honestly the accommodation she found us was literally perfect and I wouldn’t have swapped our week in St Ives for the Cyprus holiday. Tricia was kind passionate and was determined to get us the holiday of our dreams I cannot thank you enough. No more holidays abroad for us we will be staying at one of your fabulous accommodations.
A massive Thankyou too for choosing Ocean Cove for your holiday destination. Sykes and ourselves liaised to ensure that your stay with us was stress free and as comfortable as possible.
Cornwall is fantastic and as you point out - Carbis Bay is a fantastic place to be with Ocean Cove perfectly situated . Why Fly?
We really appreciate your generous Feedback and we welcome you to visit us again soon.
The winter months are also brilliant in Cornwall with the Atlantic storms and breakers crashing on the beaches.
Kindest Regards Jim and Sue.
Property Owner
Reviewed by Maxine5.0★Jul 2023
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"We’ve had a gorgeous stay and lovely holiday at Ocean Cove."
The apartment has stunning views over Carbis Bay.
The place was very clean and tidy with extremely comfortable beds.
Our only criticism would be there wasn’t a chopping board for meat etc so we have donated one ! The upstairs balcony could do with some new flooring but neither of those things spoilt our wonderful time there.
Thank you and we will rerun.
Hello Tracey,
We are Delighted that you found Ocean Cove so Comfortable and Enjoyed your stay!
We agree that the views are stunning , and welcome you back at any time.
Kindest Regards
Jim and Sue
Property Owner
Reviewed by Tracey4.4★Jun 2023
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"A lovely stay from start to finish ."
The apartment was immaculate inside and the cleaners did an outstanding job ( the only reason I downgraded for cleanliness to “good” was due to the outside areas needing a spruce up) . Outstanding views from the apartment and the upstairs balcony. Sitting watching sunrise from the comfy chair with a coffee in the morning was just bliss .
Excellent location too - the best in Carbis Bay - any further up the hill, I feel , would have been a bit too far with all our beach stuff and a pushchair .
We would definitely return to this property and Carbis Bay.
Hello Rachael,
Thankyou for your Comments we are delighted to hear that you had such a wonderful stay.
The Balcony situation will be addressed and we hope that in future you will return and again enjoy your stay.
Kindest Regards Jim and Sue.
Property Owner
Reviewed by Rachael4.7★Jun 2023
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"The apartment was beautiful, however we had children with us who stayed downstairs in the two single bedroom and the smells that were coming out of the shower and toilet were unspeakable."
We had to buy drain stuff and keep their patio door open majority of the time. I hope this will be fixed for future visitors.
Also the balcony furniture between the two main rooms were covered in cob webs and bird poo, which I guess is some what understandable as it’s out door furniture. Maybe some covers would be useful?
The two main bedrooms are lovely with again good views(aside from train side)
Kitchen was very well equipped with all that we needed. All in all a lovely comfortable stay, amazing views which I would love everyday and so close to places. Thank you so much
Thank you for your feedback, following your recent stay at Ocean Cove. We are pleased to hear you enjoyed the views and the apartment was well equipped. We have reported the issues raised and apologise for this. We do hope to welcome you back soon.
Kind regards
The Carbis Bay Holidays Team.
Property Owner
Reviewed by Sue4.4★Jul 2022
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"Having read the bad reviews left in late 2021 we were very nervous about staying here."
We were notified by Sykes prior to our stay the property had undergone refurbishment which is correct.
The owners have clearly spent a lot of money upgrading this apartment to a better level than it was previously. The beds are brand new and are extremely comfortable. Linen and towels are also new. The whole apartment has been painted through from top to bottom and all carpets replaced. All of the lounge furniture has been replaced and makes the property feel very homely. Full credit must be given to the owners for their investment.
The smell from the shower in the lower bedroom is still present but not as pungent. We left the door shut and didn't use it so it didn't cause us an issue. The only thing I would say the apartment is missing is a pair of oven gloves which in the grand scheme of things is nothing. There is literally nothing wrong with this apartment so book with confidence.
Having stayed in other apartments like this in the block the fact the owner allows you to use the garage is a god send. Everyone is hosed down and wet suits washed and left to dry in the garage overnight along with our beach things. It means the sand stays outside and helps to keep the apartment tidy.
What did let the apartment down is there has been an animal in the apartment as there was animal hair all over the Lounge carpet. This is the only reason I marked the cleanliness down as Sykes' cleaner has not hoovered the carpet properly. We only knew about this as I am allergic to pet hair and I couldn't stop sneezing!
We would book this apartment again if the price was more in line with what the competitors are charging and not what Sykes want to charge!
Thank you for your feedback, it is important to us. We are pleased to hear you enjoyed the apartment and your comments on the refurbishment are really useful to other guests. We are sorry you found pet hair on the carpets and were missing an oven glove. We are always available to report/rectify any issues you may have during your stay. We will pass your comments on to the owners also.
Kind Regards
The Carbis Bay Holidays Team.
Property Owner
Reviewed by Mark4.4★May 2022
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"The apartment is in a lovely location, was clean and easy to access."
The boiler was not working so there was no heating or hot water, this was due to low pressure suggesting the heating had not been used for months and is clearly not checked prior to check ins. There was no gas coming through to the oven so that was not usable until a gas engineer was sent out to fix it. Sadly there was a lot of building work going on around the apartment while I was staying. Including in the house opposite and the apartment next door which made spending time indoors from 8-4pm very unpleasant. On complaining about the building work noise Carbis Bay Holidays did nothing to visit the property to understand the problem or help. The owners were advised of these problems but took no responsibility for the issues. I requested a refund to reflect the detriment to the comfort of my stay on 5/7 days (70%) of my stay. I was offered 2% back as a gesture of goodwill, which was totally inadequate. I won't stay in this property again and would avoid other Carbis Bay Holidays properties too.
Thank you for your feedback. We are pleased to hear that you found the apartment lovely and clean. We are sorry that you experienced an issue with the boiler during your stay, we can confirm that the owners were in the property just before your arrival date and experienced no issues so it is unlikely to be from lack of use, therefore we have in-formed our property management team in case it is a possible fault with the system. In regard to the gas issue, we have looked into this and are unsure how it could have happened and for this we apologise, but are glad that the engineer that attended was able to rectify this so quickly. Unfortunately, we had not been made aware of any building work that was going to be taking place and we sincerely apologise that this disturbed your stay. Sadly the owners were also not made aware of the building work prior to it starting and therefore we could not add this to the website to inform guests. We do take inconvenience and disturbance to a guest's stay seriously and put any compensation requests to the owners and in your case the owners authorised a 2% good-will gesture to be returned to you. We are sorry to hear that you were unhappy with this refund offered, however we hope to get the opportunity to welcome you back in the future.
Kinds Regards,
The Carbis Bay Holidays Team
Property Owner
Reviewed by Laura3.4★Apr 2022
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"The apartment this time (having stayed here 5-6 times now) was pretty grubby, marks on the walls, dusty ledges / skirting boards, used cutlery in the kitchen drawers, the carpet is disgusting and needs a deep clean if not replacing all together and the bed was extremely uncomfortable (sags in the middle), drains foul smelling downstairs and the noise from building works next door and across the road was awful."
Your high chair is totally grim too. Sadly won’t be returning again which is a shame after so many years, I see you have hiked the prices up for next year but the quality doesn’t anywhere near warrant this.
Thank you for your feedback. We are saddened to hear that you didn’t find the property up to standard, we apologise. However, we are pleased to let you know that the owners have recently put new mattresses on all beds. As well as having refurbished the living room and dining room with new furniture and carpets throughout. The team are also always available to help deal with any issues during your stay on 01736 630015 option 2 and would do what we can to resolve them as soon as possible. We look forward to the opportunity to welcome you back in the future.
Kinds Regards,
The Carbis Bay Holidays Team
Property Owner
Reviewed by Laura2.8★Oct 2021
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"We stayed for a week at Ocean Cove, fantastic position overlooking Carbis Bay, I could have sat and looked at the view all day."
Everything we needed was provided in the apartment. Train station a 2 minute walk away. We would return again
Dear Steven,
Thank you for you taking the time to leave Feedback following your holiday at Ocean Cove, this is very much appreciated and I’m so pleased that you enjoyed the wonderful views from the property during your holiday.
We look forward to welcoming you back.
Kind regards,
The Carbis Bay Holidays Team
Property Owner
Reviewed by Steven4.7★Sep 2021
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"The apartment exceeded all my expectations, just looking at the pictures doesn’t do it justice."
Everything was clean when we moved in, even carpets seemed steamed. The biggest plus, however, was the proximity to the beach! Literally 3 min walk and not as crowded as St Ives. Would go back there again, for sure
Dear Anna,
Firstly, thank you for taking the time to submit your feedback.
We are pleased to hear you had a wonderful stay.
Look forward to inviting you back in the near future.
Kind Regards,
Owner Relations Team, Carbis Bay Holidays
Property Owner
Reviewed by Anna4.7★Aug 2021
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"Lovely accommodation."
Very well equipped and great location. My one suggestion would be to update the balconys a little. Didn't match the quality of the interior.
I would highly recommend.
Dear Kellie,
Thank you for taking the time to submit your feedback.
Glad to hear you enjoyed your stay.
Look forward to inviting you back in the near future.
Kind Regards,
Owner Relations Team, Carbis Bay Holidays
Property Owner
Reviewed by Kellie5.0★Aug 2021
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"This accommodation is fabulous set in a lovely bay."
Whilst we were away we had a horrible smell from one of the shower drains this was immediately addressed as much as possible by the team.
Dear Emma,
Firstly, thank you for taking the time to submit your feedback.
The uninterrupted view is truly stunning day and night across the bay.
We apologise that you had an issue with the drains, but we are pleased to hear that we immediately addressed it.
Look forward to inviting you back in the near future.
Kind Regards,
Owner Relations Team, Carbis Bay Holidays
Property Owner
Reviewed by Emma5.0★Jul 2021
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"This apartment has the most amazing location, it is as close to the beach and station as you could want anyone who knows Carbis Bay will know that after a great day at the beach or in St Ives the last thing you want is the climb up the very steep hill."
This apartment avoids that. It is ideal for families, very safe and great views.
Dear Mr Boyle,
Thank you for taking the time to submit your feedback, its great to hear you enjoyed your stay.
Ocean Cove is in a great location; the accessibility to the beach is ideal for families like you have said, and as for the view, this is just a beautiful bonus to a lovely apartment!
Look forward to inviting you back in the near future.
Kind Regards,
Owner Relations Team, Carbis Bay Holidays
Property Owner
Reviewed by Michael3.8★Jun 2021
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"Lovely holiday and apartment clean with a fantastic view."
But collection of the key for the apartment from the holiday company wasn’t good having to park on a corner with double yellow lines as no parking spaces.
Dear Mr Brown,
Thank you for taking the time to submit your feedback.
Its great to hear you had a lovely holiday and we do agree, the view is really fantastic.
Look forward to inviting you back in the near future.
Kind Regards,
Owner Relations Team, Carbis Bay Holidays
Property Owner
Reviewed by David4.1★Jun 2021
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""Carbis bay holiday five stars as advertised again!"
Lovely apartment, great facilities included giving that extra touch, e.g. garage full of beach toys, binoculars to use, special toiletries, plush towels... Lots more! Best base in Cornwall for a busy touring holiday just using nearest golden beach!"
Lisa
ReviewAug 2019
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""Ocean Cove was a lovely place to stay."
Looking out over the Bay with a view you could never tire of.
The walk down to the beach was ok - the climb back meant we didn't feel guilty about having an ice cream on the beach!
The close proximity to the train station was good for trips into St Ives without the bother of finding parking.
The apartment itself was lovely and well equipped.
We hope to stay again next year!"
Sue Humberstone
ReviewJul 2019
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"We have enjoyed every minute of this holiday; the view is amazing from each room and lounge."
Ocean cove is a fabulous place to stay. We celebrate our birthday turning 12, Moo maids ice cream is the best, you must try. We will be back.
TestimonialOct 2018
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"Perfect situated, fantastic views, home from home accommodation, going home relaxed with batteries recharged – thank you."
TestimonialSep 2018
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"Our stay in Carbis Bay was fabulous."
This apartment and the views are also ‘Absolutely fabulous’ this place needs 10 stars.
TestimonialAug 2018
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"We come here every year and always have a fabulous time."
The apartment is a haven, love the location and all the home comforts. The view is simply stunning, we never tire of it. Becks & Phillips Pasties are the best. Cornwall is the best. See you soon!
TestimonialAug 2018
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"Lovely week in Ocean Cove."
Lovely apartment with everything you could need and more. Will miss Carbis Bay and evening swims. Fallen in love with Cornwall. We loved the décor too and attention to detail but felt the seal in the living room has a judgemental face ha! Thank you, Carbis Bay Holidays we would recommend you and this location to all. Sad to be leaving.
TestimonialJul 2018
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"Fantastic location with stunning views of sunrises and sunsets."
We will be back, thank you.
TestimonialJul 2018
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"This is our second time at Ocean Cove and we have loved it."
The weather has been fantastic, the first time in 7 years. Views spectacular and the sea has been warm.
TestimonialJun 2018
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"Fantastic views for this accommodation, comfortable beds and great en-suite facilities totally enjoyed waking up to this view every day."
Not a moan – knives need sharpening and a set of scissors would be good, thank you for a lovely family holiday. Hope to be back soon.
**Owner replied: Thank you for the feedback, knives have been replaced and scissors added.
TestimonialJun 2018
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"We have had a fabulous time this week."
The weather couldn’t have been better and its been a memorable birthday celebration. We have been to Carbis Bay a few times and stayed at the hotel but for a party of us this was ideal, so relaxing. What more could we want. A word of advice, if you have a pea fritter at Becks, they are enormous!
TestimonialMay 2018
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"Wonderful week – fantastic accommodation with everything needed for a great stay."
Love Carbis Bay and St Ives so much to see and do. We will be back.
TestimonialMay 2018
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"The Wallis family: It was very clean and had fantastic sea views, staff very friendly."
TestimonialApr 2018
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"We enjoyed our time very much."
We loved staying in this cosy flat. We would like to return soon.
TestimonialApr 2018
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""Ocean cove was truly amazing!"
!!! We could of been in Majorca the weather was fab!! 5 stars for definite- the rooms were so clean and high spec, beds amazing too! From the moment we got there we had such an amazing time!! Any wait to return!! There really isn't anything we could of changed to the place, just wish we had booked 2 weeks instead!"
Ayley Harris
TestimonialAug 2015
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""Our week at Ocean Cove in February was perfect, great apartment - could not want for more."
Wonderful view of the beach & St Ives Bay, just a stone's throw from the beach, easy walk into St Ives & the weather was amazing. Will definitely be booking again."
D. McSherry
TestimonialJul 2015
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""Regarding our holiday at Ocean Cove, we were very pleased with the high standard of cleanliness of the accommodation, all the little extras that were there, Sky package & HD, games,DVDs, Beach equipment - the view is stunning!"
! I could sit at the window all day & watch the changing colour of the sea & catching glimpses of sammy the seal, we have seen Dolphins from there before. Becks fish & Chip restaurant & takeaway still excellent value as is the Union & Castle pubs in St Ives. Perhaps if visitors are going into St Ives by train a useful tip if there are 4 travelling together is to get a 1 stop group ticket for £4 return instead of £2 each, although the sign on Carbis station does not tell you this! if there is no one in the ticket office, catch the train to St Ives & buy the tickets there!"
A. Davis
TestimonialJul 2015
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""Just wanted to make contact to say that it has been a few weeks since we returned from our holiday and the memories will stay with us for a long time."
The amazing views of the bay were fantastic and as described. I have shown photographs to friends and they find it difficult to believe that this is part of the English Coast line. The apartment felt more like a home than holiday rentals we have used in the past and was exceptionally well appointed. The description on the web site is not over exaggerated. There was something to cater for all ages and It was particularly good to have all the things required for the beach. The proximity of the railway station meant we were able to plan days out without having to take the car and we enjoyed the local fish and chip shop which provided excellent quality at a good price.I can honestly say that we are planning to return in the near future to enjoy more of the delights that Cornwall and Ocean Cove has to offer."
The Boorman Family
TestimonialJul 2015
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""Ocean Cove was really beautiful place to stay as the views were great!"
! We have numerous experience in staying in self catering places and some places go far and beyond our expectations, this is one of those places, I would like to come back and gladly recommend to anyone."
B. Patel
TestimonialJun 2015
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""We really enjoyed our stay at Ocean Cove."
From booking our holiday to coming home we were happy. Booking was very easy and quick, being met at the accommodation adds a special touch. The accommodation itself is of a good standard, the location is fantastic and the views spectacular."
M.S. Packles
TestimonialJun 2015
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