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"I strongly recommend this place."
We had a fantastic time
Reviewed by PriscilaJul 2022
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"The holiday flat was delightful."
Well appointed and in a lovely position. Having the patio and garden was a bonus.
I would certainly use it again and encourage others to do so
Dear Ian,
Thanks so much for the lovely feedback. We're so pleased you enjoyed the accommodation including the gardens. My own children have enjoyed many holidays there when they were toddlers and the gardens are a great outlet for them especially when you just want to sit back and relax.
Kindest regards
Mark Property Owner
Reviewed by IanJun 2022
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"Loved our stay in Sunrise especially good if taking dogs."
Accommodation was very comfortable but was lacking a Tin opener / bottle opener and a collinder as had to use a pen knife to open a can so quite dangerous and the collinder would of just been useful.Would definately stay in this accommodation again as also not too far to walk into St Ives and not far from Bus stop either.
Dear Rebekah, thank you for your lovely feedback as it's much appreciated. So pleased to hear you enjoyed your stay. The flat has been in our family since the 70's so it holds a lot of memories for us too. Sorry to hear the items were missing, we can only think they were taken by a previous occupant, please accept our apologies. We have arranged with housekeeping to have those items replaced in time for the next occupant. Kindest regards, Mark Property Owner
Reviewed by RebekahApr 2022
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"Upon our arrival at Sunrise, it quickly became obvious that the flat wasn't quite as splendid as your web page photos suggested."
The bathroom is in need of a complete refit, and the carpet laid in the main living areas is cheap and seemingly without underlay, not to mention it could do with a good clean. There is black mould along the back of the kitchen sink and the hob was dirty and greasy and around the edge of the hob was filthy. The oven had been left with fat splatter on the inside of the glass door and inside the oven was a dirty roasting tray still with fat in it from when it was last used. The kitchen cupboard doors are grubby and also the side of the breakfast bar facing the living room is also in need of a good clean, and the sofa had dog hairs on it. The plug socket by the TV sometimes sparked when switched on or off, and there were none of the usual stickers on the electrical appliances to say when they were last PAT tested. One point of note, is the fairly slap dash approach to way the flat has been decorated. The key safe proofed to be a problem sometimes as well. We have stayed in several holiday rentals over years, and the standard is usually very high, but this is the first time we booked through Sykes and have no other Sykes properties to gauge this one by. On the good side, the bed was very comfortable and the weather was great, which meant we were out all day and only had to spend the evenings/nights there.
Dear Mark, thank you for your feedback. It's a shame you didn't contact housekeeping, or Sykes or myself as I'm sure we could have resolved some of the issues highlighted. I have spoken with housekeeping and ensured all standards are upheld and will be in future. I must respond to your comment regarding PAT testing of the electrical appliances though. All the electrical appliances were purchased brand new in July last year so are not due to be PAT tested until they are at least two years old just to put your mind at rest. With regards to the carpet, the flat is advertised as pet friendly and the floor covering is due to be replaced after the summer this year with something more appropriate. Kindest regards, Mark Property Owner
Reviewed by MarkMar 2022
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"The only suggesting would be that you put a king bed in the double room."
We are not big people but we were a bit squashed. It was lovely to have some of the essentials when we arrived.
Dear Sally,
thank you for your feedback and 100% score for the flat, it really is appreciated. We considered a king size bed instead of a double for the main bedroom but weren't sure if it would dominate the room. We may look at this once the summer is over following your comments. Kindest regards, Mark. Property Owner
Reviewed by SallyNov 2021
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"Really nice apartment which was very clean and had lots of new furniture and kitchen items."
Nice to have sharp knives and a decent shower!,
Great location - 10 mins walk to the wonderful Carbis Bay Beach…nice to have a drink at the hotel watching the sunset.
Really recommend you try here.
Thanks
Thank you for taking the time to leave such lovely feedback, it is really appreciated. We're so pleased you enjoyed your stay, Carbis Bay and the surrounding area is very special. ps I love cooking so I wouldn't inflict blunt kitchen knives upon anyone!! Property Owner
Reviewed by LaurieOct 2021
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"This is our opinion on our stay at sunrise."
First of all it was lovely and clean.no dust on top of fridge as others have said.we were welcomed with milk, tea, coffee, even sugar until we got our own.oh and biscuits.fresh bedding comfy bed. We took our grandson who is 11 he loved his room to stay in, again fresh bedding and cozy he said ..we went through the folder in the cupboard by the t.v.we could not find the wi fi password.or information for that so I called the owner myself on the monday he told us where to find it and that someone must have removed the information that was there. No problem got it sorted out everything was clean and useable. We did not look for faults in sunrise ...it was good to come back to after a day out and chill..with a cuppa. Now I'm disabled and have cancer...but the only one thing I mentioned was the hot tap in the kitchen runs very slow and takes time.but it was useable. Again if your looking for faults and you want a five star or more place then look else where. But our stay was good it may not be to others taste....but it was clean...I had trouble getting into the shower but I got help the stairs was another feat but managed.it was good for me as it was on one level. I left a 3 page letter to the owner and chocolates. I hope you read my letter and enjoy those chocolates. A lovely weeks break away.....MRS.A.PRICE.
Hello Mrs Price, thanks so much for your lovely feedback letting us know you all enjoyed your stay. The housekeepers sent us photos of your kind words, they were really appreciated. We lost our mum on the 17th of October unexpectedly and those words made such a difference, our mum would have been chuffed. Sending you lots of positive vibes in your battle, keeping everything crossed for you. Property Owner
Reviewed by AnitaOct 2021
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"My advice would be " Do not even consider this property !"
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We found dirt in every area as per a previous guest the overall standard is very very poor , hair in plugholes, old chips in the oven , our feet were black from the carpets I could go on and on
It is just not somewhere you would want to take a holiday it has the appearance of a council block of flats and is not in a fit state to be let out
It is in no way 4 star /ticks it is one at most and is massively over priced
The fridge broke whilst we were there and despite raising a claim and sending evidence of additional food purchases and meals out due to having no appliance the owner is not reimbursing this cost
This was literally the worst holiday we have ever experienced and had we not lived so far away in the North we would have simply come home
Reviewed by JaneAug 2021
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"We were very disappointed in the accommodation very outdated the kitchen wasn't cleaned you could see the stains on the tiles,the inside of the windows were dirty and the top of the fridges had months of dust on."
The bathroom was not up to standard in our opinion overall the whole property would look better advertised as a council flat.
We would never stay here again
In response to your review of Sunrise, it was noted that during your stay you did not at any time contact Sykes, the housekeeper or the owners to communicate your dissatisfaction with the condition of the property. Because of this there was no opportunity offered to try to rectify or address any of your concerns. Whether it was the accuracy of the marketing of the property by Sykes or the quality of the fixtures and fittings ie the furniture or the cleanliness etc, if you had genuine concerns I would have expected that this would have been relayed earlier in your stay. I believe the photos are a genuine representation of the quality of the accommodation and as a point in fact, all the furniture, beds and appliances including the TV are brand new. We feel the feedback isn't fair as the kitchen and bathroom are clearly represented in the photos. Property Owner
Reviewed by AlanAug 2021