-
"Again another review saying the same thing - poor cleanliness (and so easy to rectify!"
). But a great property in a great location.
Thank you for your comments, they will be attended to by our housekeeping team.
We hope we can welcome you back in the near future.
John Bray Cornish Holidays on behalf of the owner
Property Owner
Reviewed by Olivia3.4★Oct 2023
-
"Enjoyed our stay very much, lovely clean property."
Didn't enjoy the people coming over from the pub and smoking weed in the carpark. Would love it if the accepted 2 dogs
Reviewed by Julie3.8★Oct 2023
-
"We DID NOT use the BBQ provided at Epphaven but read information that the grill should be cleaned after use and ashes removed."
The grill was dirty and ashes were inside, clearly from a previous holiday maker.
Would it be possible for the housekeeper to check this after each rental to ensure this is clean?
Thank you for your comments, This will be put to our housekeeping team to ensure it is checked.
John Bray Cornish Holidays on behalf of the owner
Property Owner
Reviewed by Kate3.4★Sep 2023
-
"Your Staff in Chester were totally unhelpful and didn’t answer my questions about the property."
I spoke to three different people in one day and not one returned my call. None of them had the faintest idea about the properties I was asking about , which is understandable( as they’re in Chester) but pretty useless. The Staff in Cornwall were more helpful and friendly , though it took 2 days to replace the broken( when we arrived) fan. There is a general noise issue with the neighbours at the back of the property ( difficult to “police” I realise) and with people leaving the Pub opposite the front of house, at night . That said , we would use the house again I think
Thank you for taking the time to provide feedback. We are sorry for any issues you encountered contacting our Reservations team but pleased to hear the local staff were more able to answer your questions. We hope you choose to book with John Bray Cornish Holidays again as we would love to welcome you back to Cornwall in the very near future.
John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Martin3.4★Jun 2023
-
"Great place 52 steps to nearest bar/restuarant."
Beach is great shallow and surfing school , only 2 min walk and plenty of other bard/ food to be found at the beach. House great bedrooms on seperate floors and three bathrooms so good privacy ideal stay
Thank you for taking the time to share your feedback with us. We are really pleased to hear that you enjoyed your stay, and that the property suited your needs - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Nigel5.0★Jun 2023
-
"General feedback is that it’s a lovely property but not very well maintained unfortunately."
We had a lovely week but I wouldn’t return unless some of the issues listed below are fixed. I really hope they do address the issues as the house is a lovely layout & could be amazing. Property had been cleaned between visits and sheets were fresh but some of the maintenance/ quality issues (to name a few!): 1) property not deep cleaned. Under cooker was dirty, radios on shelves thick with stickiness and dust, curtain pull chords black with dirt, shower silicon/edge of trays dirty. Sofa dirty & discoloured. 2) maintenance issues; broken safety latch on upstairs window (which meant we couldn’t have our daughters bedroom window left open in the heat!). Loose toilet roll holders in every showerroom, sofa arm completely caved in on one of the sofas, coffee table legs bent, loose tile downstairs on the hallway, utility room was just a mess (broken clothes airer left mangled in there, mop was disgusting, room was generally dirty). Downstairs shower room/wet room drainage was backing up & there’s only one drain in the whole room which means water goes everywhere and you need to sweep it back to the drain. 3) General things that made the house feel a bit tatty & not well maintained: decorative cushions were dirty and tatty, all the glasses were mismatched (and we found a broken one in the cupboard). Cutlery, pots and pans provided were all mismatched and tarnished and old. Looks like a collection of random things people had just left behind. All the knifes had tarnished rust spots on. Cleaning products weren’t new /replenished for our visit; eg, the dish clothes were clearly not new, only a little bit of cleaning spray and washing up liquid available, no kitchen roll. Towels had seen better days and there were no spares provided which would have been helpful for a weeks stay. Cushions on outside furniture off lounge was mismatched on one side and missing from the other. Good things: Well located. Good selection of TV apps which is really helpful with the little ones. General cleaning had clearly been done (it’s just the deep clean elements had been missed). We loved the layout (two families sharing so each had our own floor which was great - don’t often find this layout!
Thank you for taking the time to share your honest feedback with us. We are pleased that the layout of the property suited your needs, but are sorry to hear that the points made above had a negative impact on your stay at Epphaven. Your comments have been raised to our housekeeping team and maintenance team to ensure that these issues will be looked into and rectified for future bookings. We hope to welcome you back again in the future - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Charlotte2.8★Jun 2023
-
"Perfect location, well equipped kitchen, comfy beds - brilliant break"
Thank you so much for your feedback. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future. - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Gregory4.7★May 2023
-
"This is our 3 rd visit to Epphaven."
We had such a lovely week, ideally placed for all the local amenities and within a quick walk down the hill to get to the beach and a quick walk up the hill to visit St Moritz and the Mowhay Cafe.
Once again Epphaven and Polzeath has been superb
Thank you for taking the time to leave a review, we are so glad you enjoyed your stay at Epphaven and we do hope to welcome you back to North Cornwall again soon. John Brays on behalf of the owners.
Property Owner
Reviewed by Amanda4.4★May 2023
-
"The house was lovely but when we arrived, I remarked on the sunken arm of the sofa."
Didn’t think anything else about it as it was such an obvious fault. Since our return, we have been blamed for the fault ( which has now tainted our stay). Luckily, we took a picture on arrival (which would have a date stamp ) where you can clearly see the faulty sofa arm.
Thank you for taking the time to share your feedback with us. We apologise for the negative impact that this had on your holiday and for any inconvenience caused. Our guest's happiness is very important to us and we hope to welcome you back in the future, after rectifying this issue - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Catherine4.1★Apr 2023
-
"Cutlery dirty, plates and bowls etc chipped and general cleanliness lets down this lovely property."
Would be handy to have the EV charger code also to save having to charge EV’s in Rock, why not just make it an optional charge at time of booking?
Overall nice property in a great location.
Thank you for your feedback, the few things you have mentioned we have passed on to the Housekeeping team, we hope that you were still able to enjoy your stay, we look forward to welcoming you back in the future. John Bray Cornish Holidays on behalf of the owners.
Property Owner
Reviewed by Tristan3.1★Oct 2022
-
"Great position and beautiful home, beds were really comfy as was the spacious ..."
Great position and beautiful home, beds were really comfy as was the spacious living area really well appointed kitchen and great showers
We will be back again
Thank you so much for your kind words. It's great to hear that you had such a fabulous stay at Epphaven and had the perfect base to explore the north Cornish coastline from! we hope to invite you back to North Cornwall very soon.
John Bray on behalf of the owner.
Property Owner
Reviewed by Ian4.4★Oct 2022
-
"Perfect holiday property in a perfect location!"
Epphaven was the perfect place to stay for our week away. It was spacious, comfortable and very well equipped.
The location couldn’t have been better for getting out to the local beaches of Polzeath, Daymar and Rock. Our Doberman, Teddy also had a fantastic time. Thank you
Thank you for your feedback, we are delighted you enjoyed your stay and that you had an amazing time at the beaches and we look forward to welcoming you back in the future. John Bray Cornish Holidays on behalf of the owners.
Property Owner
Reviewed by Julie5.0★Sep 2022
-
"This is the second time we have rented this property, it’s perfectly placed ..."
This is the second time we have rented this property, it’s perfectly placed for the beach and local shops
The surrounding area is stunningly beautiful, we have been visiting polzeath for 20 years and whilst the village has changed considerably it is still our preferred destination in Cornwall
Thank you for your feedback! We're glad you returned and had the chance to make the most of the local amenities! We hope we can invite you back to Epphaven for a third time! - John Bray Cornish Holidays.
Property Owner
Reviewed by Amanda5.0★May 2022
-
"Epphaven is beautifully furnished, clean and spacious, in a great location."
Our thanks to the owners for accommodating us all and our dog, Lili. We all enjoyed a lovely weekend in your lovely home. So nicely presented and stocked with everything you will need. The only thing we would have liked would be an extra hour on the morning of departure, but we understand that things need to be turned around.
Thank you so much for your kind words. It's great to hear that you and Lili had such a fabulous stay at Epphaven. We hope we can invite you back in the future! - John Bray Cornish Holidays.
Property Owner
Reviewed by Becky5.0★Apr 2022
-
There are no reviews featuring this term
Show all reviews