Tide Pod

21 Customer Reviews

• "Lovely place in a fabulous, convenient position."

  Can't wait to come back!

  NPS Property Owner

  Reviewed by Teresa5.0★Sep 2023

• "We have been coming to Polzeath for over 50years and although the pics make Tide Pod look welcoming and pretty - on closer inspection there is a lot wrong that sadly made this years stay uncomfortable."

  Mould on the curtains, mould in the bathroom, only 3 dining chairs, only 1 sun lounger, dirty cups, food in the freezer, dirty linen on trundle bed, rubbish under the bed, wardrobe hinges had come away, a very tired faded and worn sofa, bedroom window hanging off dangerouly, lack of security with back door not closing sometimes. Sadly only a couple of these points were rectified on our stay - mainly a 4th chair was brought to us within 12 hours. This was a very expensive property for what we received. We were offered a small refund but it did not justify the lack of cleanliness, lack of maintenance and lack of furniture which was in the marketing material. Certainly and sadly not value for money.

  Thank for taking time to highlight the issues you experienced during your stay - for which we would like to sincerely apologise. Your concerns were raised with the owner during your stay and we have been in touch with you since then to try and resolve this for you. We hope this does not deter you from booking with John Bray Cornish Holidays in the future. Property Owner

  Reviewed by Sue2.2★Aug 2023

• "Brilliant location!"

  Right beside Polzeath beach.

  thank you for your comments. We look forward to welcoming you back very soon. John Bray Cornish Holidays on behalf of the owners Property Owner

  Reviewed by Gemma4.1★Aug 2023

• "Lovely holiday and adored Tide Pod."

  The view and the sound of the sea were amazing and your decor in the brochure was actually inspiration for my own home. I was disappointed to have the large overflowing bin slap bang in my view for the first half of the week - it was emptied and moved then which made a massive difference. Could have done with a coat of white paint as well, quite a few rust marks and looked a bit tired from the outside. I also only found the washing machine in the back yard literally as I was leaving. From the inside though it is a little piece of heaven. Feel free to publish the positive parts above - I totally get that the bin thing was not really under your control - thank you for a lovely week, and I hope to be back!

  Reviewed by Jacqueline4.7★Jul 2023

• "Fabulous location and well appointed chalet."

  For those that take some cooking equipment with them (or is that just me?) it is worth noting that the hob is induction. However, the pans provided were brilliant. I'm told that induction hobs can, apparently, be a problem for people fitted with pacemakers so it may be worth mentioning in the propert details. I loved it so much that I've already booked my next visit.

  Thank you so much for taking the time to share such wonderful feedback with us. We are so pleased you enjoyed your stay at Tide Pod and made the most of the cooking equipment. We will take note of your comment on the induction hob and have a look into that, thank you for letting us know. We look forward to welcoming you back very soon. John Bray Cornish Holidays on behalf of the owner Property Owner

  Reviewed by Teresa3.8★Jun 2023

• "A more detailed description about finding the property would be beneficial as the map was not totally clear."

  The fact that there was an unexpected barrier post to the car parking area meant that we walked past the property several times thinking "that can't be it". Once we found the property we expected to find the code to the barrier post, but this was not available. It was only the fact that someone was staying in another property there that we got in at all! (He didn't lock it properly). In the meantime I'd parked the car temporarily in the main car park and now face a £100 parking fine. The code to the post was obtained swiftly by Jan on the Monday. Thanks for that. We had a good stay but tarnished by this simple and costly omission on the access instructions.

  Thank you for taking the time to complete your feedback. We apologise the arrival information was not clear enough and that the code for the barrier had not been passed to you sooner. Thank you for highlighting this to us - we have now added the property's full address and the barrier code for future guests to use. We are pleased you otherwise enjoyed your stay and would look forward to welcoming you back to Cornwall in the future. John Bray on behalf of the owner.. Property Owner

  Reviewed by Robert4.1★Apr 2023

• "The location of Tide Pod is hard to beat."

  ..seconds from the beach and a great view whatever the weather! Also only a two minute walk to the shops, restaurants etc. The chalet had lovely décor and was very well equipped. Very comfy bed! Just a couple of niggles to mention - the shower and lounge floor need better cleaning. There was nothing telling us about recycling arrangements so we had to ring the agency. I appreciate it was March but would've still liked a table outside at the front, as per the chalet listing. We would definitely book again and it's a great base from which to explore this part of the Cornish coastline. We ate in a lot of places in Polzeath and loved all of them, great quality of food & good service (The Waterfront, Cracking Crab, Surfside & Oystercatcher).

  Thank you for taking the time to leave feedback on your recent stay at Tide Pod, we love to hear you enjoyed your stay and we look forward to welcoming you back to North Cornwall again soon. John Brays on behalf of the owners. Property Owner

  Reviewed by Nicola4.4★Mar 2023

• "Just a few issues on arrival."

  A little disappointed that the property was not actually ready for my arrival but having said that, when the cleaning lady did come she was very helpful, polite & nothing was too much trouble. Also properties usually provide a little welcome pack ie tea, milk etc, which is a nice touch. Noted nothing as such was provided at Tide Pod. Also, the underfloor heating wasn’t working at first so the maintenance personnel provided me with a heater & eventually after a couple of inspections, got the heating in all rooms working, bar one. Looked a bit unkempt outside at the front of the property, as two pieces of old outside garden furniture was just left. Noted another chair had been put in the communal bin, which was full. Bin collection did not take place all week. Just things, I think which should have been checked beforehand to give the one who’s holidaying at the property a real welcome & great stay. Overall I really enjoyed my stay at Tide Pod. Such a lovely little place, situated in a great location & I would definitely like to stay again.

  Thank you for taking the time to feedback on your stay. We're very sorry that you had to experience these issues during your visit but thank you for your patience and understanding whilst we sorted them for you. Unfortunately the bin collection is out of our control. However, the rest of your comments have been passed on to the team at John Bray Cornish Holidays to sort. We look forward to welcoming you back to north Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Angela4.4★Feb 2023

• "Recall the listing states microwave which isn't present."

  Likewise previous review comments on a vacuum cleaner, the fitting for a Dyson is on the wall but it's missing, would be really useful to have had this. Cleaning is not at the standard of previous John Bray cottages, cobwebs across the mirror, mold/ dirt around the shower who h could be wiped away. House is very convenient and worked well for our family.

  Thank you for taking the time to leave a review, we have reported these issues to maintenance and housekeeping, we hope this did not affect your holiday too much and we hope to welcome you back soon. Property Owner

  Reviewed by Simon3.8★Oct 2022

• "We had a lovely time the view of the beach was amazing the facilities were good ..."

  We had a lovely time the view of the beach was amazing the facilities were good lovely shower brilliant oven and hob everything we needed and would visit again

  Thank you so much for your kind words. It's great to hear that you had such a fabulous stay at Tide Pod and had the perfect base to explore the north Cornish coastline from! We hope to invite you back to North Cornwall very soon. John Bray on behalf of the owner. Property Owner

  Reviewed by P4.4★Oct 2022

• "I was surprised not to find a microwave, this would have made our stay at Tide Pod easier."

  Also, I must say that the bathroom really is in need of a little care and attention. The paint is peeling in places and there is clear evidence of mould, which never is acceptable. On the whole a thoroughly good spot to stay and will consider returning next year.

  Many thanks for your feedback on Tide Pod. We really appreciate the comments you have left. We have contacted the owners about the microwave and maintenance will be going out to inspect the peeling paint. John Bray on behalf of the owner. Property Owner

  Reviewed by Stephen3.8★Sep 2022

• "Excellent - location fantastic."

  Many thanks for you kind feedback on the property Tide Pod. Property Owner

  Reviewed by Jonathan5.0★Aug 2022

• "This was our second year staying at the Tidepod for the same week."

  We had just as much fun as before and felt like it was home from home. Fantastic location, clean and tidy apartment with everything we needed. Can we book in advance for same time next year? Family Chambers

  Thank you so much for your kind words. It's great to hear that you had such a fabulous stay at Tide Pod and had the perfect base to explore the north Cornish coastline from! The calendar for Tide Pod has now been opened so go take a look and book your next holiday. John Bray on behalf of the owner. Property Owner

  Reviewed by Samantha4.7★Aug 2022

• "Have been staying here in June for approx."

  12 years and the overall makeover in 2021 is fantastic. John Bray was very prompt to send a maintainance man when requested to solve a problem (nothing serious!) and Housekeeping was very accommodating to replace all our linen/towels half way through our stay. This summer was good that there were more tea towels and a shower mat (outside the cubicle). Loved the Dyson cleansr which made the day to day cleaning less of a chore, Personally, I would love to see a microwave in the property please and hand towels for the kitchen area! Thank you for helping to make our stay in Polzeath enjoyable.

  Thank you for your lovely feedback on your stay at Tide Pod. We are delighted that you still enjoy the property just as much 12 years on! We will be sure to look into your suggestions in order to improve future stays at the property. We hope to welcome you back next year again! Property Owner

  Reviewed by Babs5.0★Jul 2022

• "The property would benefit inside and outside from a refresh, the front outside tables and chairs need to be upgraded."

  Thank you very much for this feedback. We will look into the comments which you have raised and see what we can do in order to improve future guests' experiences. We hope you enjoyed your holiday despite your mentioned comments! Property Owner

  Reviewed by Steve4.4★Jun 2022

• "A clean and tidy chalet which is perfectly located for the beach and watching the sunset."

  It was a shame there was no welcome pack, no tea towels and no bin bags. The front could do with a lick of paint, removal of random breeze blocks and a general freshen up which is why I haven’t given it 5 stars.

  We have been reviewing all of our feedback over this years season, we just wanted to say a massive thank you for taking the time to feedback on your stay. Your comments were noted by us here at John Bray Cornish Holidays and were raised to rectify. We hope you still managed to enjoy your visit despite these issues and would love to welcome you back to North Cornwall in the future. John Bray on behalf of the owner. Property Owner

  Reviewed by James4.4★Jun 2022

• "Perfect stay."

  This is our second time staying in Tide Pod and we love it. Brilliant location, just steps to the beach. Very clean and comfortable. Perfect for a couple or small family!

  Thank you very much for this lovely feedback. We are delighted that you continue to enjoy staying at Tide Pod and we hope you will continue to return! Property Owner

  Reviewed by Amanda5.0★Feb 2022

• "Great location, the Tidepod was very well equipped & clean."

  Loved our stay.

  Thank you so much for your kind words. It's great to hear that you had such a fabulous stay at Tide Pod and had the perfect base to explore the north Cornish coastline from! We hope to invite you back to North Cornwall again soon. John Bray on behalf of the owner. Property Owner

  Reviewed by Sharon5.0★Aug 2021

• "Clean, light and modern accommodation - stylish decor, very fitting with location."

  Amazing location - you can watch the sunset into the sea from your patio area and you are so close to the beach and the main Polzeath bars and shops - didn't need my car for the whole week. We will definitely book here again.

  We have been reviewing all of our feedback from over the past couple of years seasons, we just wanted to say a massive thank you for taking the time to feedback on your stay. Your comments were noted by us here at John Bray Cornish Holidays. We hope you still managed to enjoy your visit and would love to welcome you back to North Cornwall in the future. John Bray on behalf of the owner. Property Owner

  Reviewed by Andy5.0★Aug 2021

• "Although in the description it says under counter fridge, it would have been good to had some additional information as it was very small & would have been good to know that as I could have managed my food ordering better, now that I've been I would know that for a future visit."

  Otherwise I love this property, it was styled beautifully & location was fantastic, can't wait to stay here again next year all being well.

  We have been reviewing all of our feedback from over the past couple of years seasons, we just wanted to say a massive thank you for taking the time to feedback on your stay. Your comments were noted by us here at John Bray Cornish Holidays and were raised to rectify. We hope you still managed to enjoy your visit despite these issues and would love to welcome you back to North Cornwall in the future. John Bray on behalf of the owner. Property Owner

  Reviewed by Sarah5.0★Jul 2021

• "Having stayed in "TidePod" for several years before the re-furbishment, we were pleasantly surprised how light and spacious it now feels."

  Everything in the property was very good quality and tasteful. The cleaner was very efficient and the place felt very welcoming on arrival. Re. "Comfort" - we found looking at a tv on the wall so close to the seating area rather uncomfortable (we are not use to looking upwards to watch!). It either affected your posture or gave you a cricked neck! Re. "Facilities" - a minor point but we would have loved a microwave which I rely on a lot at home. Having WiFi there for the 1st time was brilliant. Met one of your lovely maintainence guys who readily fixed the toilet seat so that it didn't move. Thank you for agreeing to leave a change of linen and towels for the 2nd week of our stay. Whenever I have phoned your office to talk with an employee before and during our holiday, I found everyone to be extremely patient and helpful. Looking forward to next summer in the same holiday home - love this place .....

  We have been reviewing all of our feedback from over the past couple of years seasons, we just wanted to say a massive thank you for taking the time to feedback on your stay. Your comments were noted by us here at John Bray Cornish Holidays and were raised to rectify. We hope you still managed to enjoy your visit despite these issues and would love to welcome you back to North Cornwall in the future. John Bray on behalf of the owner. Property Owner

  Reviewed by Babs4.4★Jul 2021

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