Secure your Spring 2022 holiday today for just £99

Available on selected breaks taking place between 27th May - 21st July 2022

Icon/Navigation/Chevron/Left Back to search

POPULAR REGION! A property was booked in Cornwall 17 minutes ago

Surf Song

Penzance, Cornwall (Ref. 1007877)

3.5

Good

Sykes rating Icon/Rating/Sykes Icon/Rating/Sykes Icon/Rating/Sykes Icon/Rating/Sykes

Features

  • Icon/Feature/Hot Tub Hot tub
  • Icon/Feature/Swimming Pool Swimming pool
  • Icon/Feature/Off-road parking Off road parking
  • Icon/Feature/Garden or Patio Garden / Patio
  • Icon/Feature/Shop Pub/shop < 1 mile
  • Icon/Feature/Washing machine Washing machine
  • Icon/Feature/Dishwasher Dishwasher
  • Icon/Feature/Sky TV Sky TV
  • Icon/Feature/WiFi Broadband / WiFi

Reviews & Ratings

Accuracy of the listing
Cleanliness
Comfort
Facilities

13 Customer Reviews

  • "We are appalled by the lack of response and the extreme difficulty of contacting Sykes during our stay."

    We had three serious and one very serious problem with the apartment during our stay. 1) No hot water when we arrived. 2) No instruction or idea on how to deactivate the burglar alarm, inadvertently triggered whilst searching for means of turning on the hot water. 3) A very serious leak in the roof during a rain storm, where the water was pouring through the electric light fitting in the entrance hallway and above the second bedroom doorway. 4) Despite turning off the storage heaters, they remained on and very hot during our entire stay. This meant that we had to keep the windows open the entire week as a means of keeping the temperature to a tolerable level. This also led to us leaving the apartment a day early due to the discomfort. We travelled home on the 8th October, not the 9th. I attempted to contact Sykes for all of these issues above and on many occasions. The phone lines were either completely dead, or when it would connect, rang for at least 15-20 minutes each time before cutting off. On the first of two occasions when someone finally did answer, a message was taken and the owner himself phoned me back (from Bermuda!) 5 hours after the first incident. With the code he gave me, I was able to deactivate the burglar alarm. He told me he would send someone to sort the hot water for us, but no-one arrived. We therefore had to switch on the "full rate" switch next to the hot water tank, which seemed to eventually provide us with hot water. This would not turn off again! I could only finally get hold of someone for the leak incident on the afternoon of the following day. I called first thing in the morning, but was cut off. Following the online instructions, I had raised a chat incident immediately the leak occurred, but apart from an automated confirmation of receipt, I never received any response from this. The person I spoke to in the afternoon said he would speak to his manager, but again, I never heard anything else until the cleaner called me on the Wednesday. I was surprised at this, as I assumed the issues we were having were house maintenance, not cleaning problems. It remained though that none of the issues were resolved during our stay. There are electrical problems with the property, and there is a serious leak in the roof. This is the first time that we have experienced not only so many problems, but such difficulty in contacting anyone for help. The apartment itself is really lovely, but our holiday was spoilt by the time we spent trying to get things sorted that should not have been our problem, and the fact that we felt frustrated and ignored. I'm afraid we are very unimpressed, especially considering the severity and potential life-threatening nature of the leak. Had we been out and attempted to either activate the light switch for the light fitting through which the water was pouring through, or slipped in the dark in the water covering the floor, things would have been very serious indeed!

    So sorry that you not only experienced all these problems but that help and resolutions were not forthcoming in a timely manner. Responding to all the complaints will not rectify anything but I will just mention the cleaners are also retained property managers of the highest caliber and we aim to have the leak rectified as soon as possible. Thank you again for your comments. Property Owner

    Reviewed by JohnOct 2021

  • "We were unable to take up the holiday accommodation due to the recent petrol crisis and the distance we had to travel and might potentially run out of petrol."

    We were also concerned that we would be stranded in Cornwall with no means to return home if the national petrol crisis was not resolved. I notified Sykes contact centres and spoke to two contact centre agents that provided no resolution but we were told that there was nothing they could do and that it was my problem. Sykes Cottages didn't even offer a compromise. We feel cheated, and will never use your organisation again.

    As the owner, this feedback was the first time I was aware of Mr Davies concerns. Having now contacted him they were offered an alternative stay which has now been accepted for later this month. Property Owner

    Reviewed by GlynSep 2021

  • "We had no on-suite never got fixed Facilites were off Sauna,hot tub and changing facilities."

    Bar, cafe and pool were shut every wednesday, we had my sister with us who is really ill was depending on using hot tub/sauna so she did not have to walk far but this was not possible and no communication from Sykes or person that owns place we stayed in. Going through hell to try and get this resolved. We as a family would never reccomend or use sykes ever again.

    Reviewed by KenethSep 2021

  • "Really nice apartment… very well furnished and clean Lots of space, and the Sky sports TV was a lovely surprise ."

    Finding the WiFi code was a challenge… so would ask that the owner references this in the user guide. For anyone reading this, I found it by locating the router (back of the Tv)

    Thanks Andrew, we have had the WiFi code moved to a prominent position. Property Owner

    Reviewed by AndrewAug 2021

  • "Surf Song Apartment was lovely, clean and comfortable."

    All the Kenegie staff were lovely and helpful with local knowledge of activities etc however the Kenegie Manor complex did not meet our expectations. The bins were overflowing and the septic tank was leaking across the car park which smelt terrible.

    Thanks for your comments Victoria. I will pass on to Kenegie management. I am sorry for the mess but local drivers were Covid positive so trash and sewage slow to be sorted. Robin Property Owner

    Reviewed by VictoriaJul 2021

  • "Really loved the apartment, plenty of space for a family of four."

    Very clean and well equipped too. Loved the holiday park too, great to have activities for children to do at the end of a day out. Very friendly and helpful staff too.

    Thanks Clare, I will pass on your comments to the Kenegie staff. Robin Property Owner

    Reviewed by ClareJun 2021

  • "Lovely apartment - was hard to find WiFi password so would suggest having this more readily visible."

    Glad you enjoyed the apartment. We have made the log in obvious. Thanks. Robin Property Owner

    Reviewed by SarahJun 2021

  • "Well equipped."

    pictures were accurate and true ( they usually make the place look better)one of the nicest accommodation I've been

    Thanks Paula, glad you were happy with our apartment... Robin Property Owner

    Reviewed by PaulaJun 2021

  • "Nice big apartment."

    Enough facilities on-site for your essentials and close to other facilities for everything else.

    Thanks David, glad your stay in Cornwall was OK. Robin Property Owner

    Reviewed by DavidMay 2021

  • "Very nice apartment."

    Only gripe I have would be that the heating in the master bedroom did not work, not ideal in the winter. One other issue is the kitchen mixer tap --- if turned on,and you move the adjustable nozzle, it will spray water from a defective joint all over you.

    So sorry Helen; we have stayed in December and know how cold the bedroom can get. A new storage heater is now in place and an electric blanket available if needed! Robin Property Owner

    Reviewed by HelenDec 2020

  • "No phone reception in apartment."

    Paid for wifi but did not work on any device so had to get a refund. Then we found a manual that had the sky wifi password so all good. Manual should be left out on the coffee table or in the kitchen. It was upside down on a bookshelf at the back of the room & we only came upon it by chance. Hot water only lasted 2 showers - not good when apartment sleeps 4. Manual referred to a remote to switch on constant but we couldn't find it so we had to pull a bed out to access boiler in a cupboard in 2nd bedroom to switch it on. Overall the apartment was exceptionally clean with great facilities & a comfortable home from home. Just a couple of little niggles but ok once we'd sorted them out.

    Thanks Christine, we have hopefully sorted the problems. There is a land line in four rooms guests are welcome to use... Robin Property Owner

    Reviewed by ChristineSep 2020

  • "Spent a week in Surf Song towards the end of October 2019."

    The weather was not the best but its a love part of Cornwall so we still got out and about. The apartment was wonderful. Warm, comfortable with all anyone could need for a home from home. Owner and house keeper very helpful and friendly. The adjoining park reception staff we also very helpful and friendly as were the staff in the pub onsite. Would definitely recommend this apartment 100%. If you do have dogs with you there are some fabulous walks and dog friendly places/pubs to visit around and about the area.

    Thanks Jennifer. We are always glad to get positive feedback and will pass it on the the staff. Robin Property Owner

    Reviewed by JenniferOct 2019

  • "Lovely apartment and communal grounds, dog friendly and situated in a beautiful area."

    Thanks for your feedback Fay. Property Owner

    Reviewed by FayApr 2019

Show more

The property

Surf Song is a stylish apartment, resting on the first floor of the 400-year-old Kenegie Manor, just a stone's throw from fabulous Penzance in Cornwall.

Access the property through a shared entrance, and be instantly warmed by the neutral decor inside.

The two bedrooms consist of a king-size boasting dark wood furniture and a twin room benefiting from plenty of storage and a bright and airy en-suite shower room.

Both bedrooms overlook the luscious grounds surrounding Kenegie Manor.

Also find an immaculate bathroom close by, featuring all-white units and providing a shower over the bath.

Step up towards the sitting room of Surf Song - a refreshing space with ample seating and a TV offering Sky Sports.

Next, find the homely dining room displaying views across the shared gardens through a bay window, as well as an additional sofa allowing you to relax away from the group.

A slick kitchen completes the interior of the property, excellently equipped with glossy grey units bringing a touch of modern class.

Roam the glorious grounds of Kenegie Manor at your own leisure, with vibrant flora making it an excellent relaxing spot.

A world of opportunity beckons from the doorstep of Surf Song; no matter if you prefer scenic walking country, or dramatic coastline, this location has it all.

The ever-popular coastal resort of Penzance lies within easy reach, bordered by soft golden sands and hosting a wealth of high-quality shops, eateries and attractions.

St Michael's Mount is easy to reach, while the South West Coast Path offers up a long list of things to see and do.

Embark on the Cornish experience of a lifetime with a stay at Surf Song.

Summary

  • All first-floor
  • Two bedrooms: 1 x king-size, 1 x twin with en-suite shower, basin and WC
  • Bathroom with a shower over bath, basin and WC
  • Kitchen
  • Dining room with sofa
  • Sitting room.
  • Electric heating
  • Electric oven and hob, microwave, fridge/freezer, washing machine, dishwasher, TV with SkySports, WiFi
  • Fuel and power inc. in rent
  • Bed linen and towels inc. in rent
  • Ample off-road parking
  • Shared gardens with bench
  • 2 well-behaved dogs welcome
  • Sorry, no smoking
  • Shop and pub on-site
  • Note: Other on-site facilities include indoor swimming pool, hot tub, tennis courts, sauna and putting green
  • Note: The use of the onsite shared swimming pool is seasonal, it is open 10am - 6pm and it shuts on the last Friday of October until early 2020, the pass can be collected from reception on site.

View on map

About the location

PENZANCE

St Ives 8 miles. Helicopter to Isles of Scilly - 30 minutes

Penzance hosts Golowan, the Midsummer Carnival, and The Literary Festival. There are also The Exchange, Newlyn and Penlee Art Galleries. One of Cornwall’s most popular holiday areas is the spectacular sweep of Mount’s Bay, from the cliffside fishing village of Mousehole through Penzance and around to beautiful Marazion, the coastline hides a wealth of sandy beaches, rocky coves as well as winding village streets and other places to visit and explore. Connected by a causeway to the shore at Marazion is the National Trust’s stunningly beautiful St Michael’s Mount with its hilltop castle and Mediterranean gardens. Walk across at low water and take one of the ferry boats back when the tide is up. Penzance with its winding streets, shops, clubs, restaurants and harbour is a must as it is the jumping-off point for day trips to the Isles of Scilly as well as being the harbor. The South West Coast Path passing through Penzance winds its way along the clifftops towards Land’s End. On the way, stop off for a coffee and a rest at beautiful Lamorna Cove, explore the open air Minack Theatre and marvel at the cliffs as you approach Gwennap Head. A stunning walk for those seeking solitude, exercise and some of the UK’s best coastal scenery. Penzance is the perfect holiday base. Ideally placed for exploring this land of Celtic myth and legend and with enough to do and see in the immediate area to keep all the family occupied.

Region Information

This property offers the following short breaks:

  • Last minute
Book with confidence
If your booking can't take place due to a COVID-19 lockdown in the UK or Ireland, you can request a change of date or receive a full rental charges refund.

Owners may request any evidence that they reasonably require before making a refund. Sykes Holiday Cottages is not agreeing to pay or guarantee any refund from the Owner to you under this Book with confidence.
Ok, got it