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"The accommodation and the quality of the building itself and the bathrooms, beds, fittings etc was outstanding and we greatly enjoyed our stay."
Our only gripe was having no control over the heating, whilst we were not cold we were also not warm and when returning from a cold (ish) windy walk it was not possible to warm up or dry clothes. The fan heater was used but is noisy. We would definitely miss outdoor furniture and loungers in summer, the concrete structure is a bit pointless. Also the 09.30 checkout is too early and we left the night before as a result
Thank you for taking the time to share your feedback with us. We are so pleased to hear that you enjoyed your stay at The Old Coastguard Lookout. We are sorry to hear that you had an issue with the heating, your comments will be raised to our maintenance team and all feedback is share with the owner. We hope to welcome you back in the future - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Gayatri4.1★Mar 2024
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"Wonderful experience."
Beautiful location and the views were breathtaking from every window. What a fantastic holiday stay. I couldn't fault it at all. The property was spotlessly clean and tidy and the beds were so comfortable. I would highly recommend this property for a relaxing holiday.
Thank you for taking the time to share your feedback with us. We are so pleased that you found the property comfortable and enjoyed the lovely views. We look forward to hopefully welcoming you back in the future - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Debra5.0★Feb 2024
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"It would have been a 5 star rating."
The house is amazing, great position just WOW. BUT! It was cold, very cold. The thermostats had been locked. We arrived Thursday, but no one to help over the weekend. Eventually got some heaters. It’s a shame as the main lounge was difficult to use. Other that that best house we have ever stayed in.
We are sorry you thought the house was “very cold”. You haven’t been the only ones to say you felt cold in the house.
The house heating is set to heat the property to 21 degrees all the time, 24 hours a day.
If the weather is extremely cold outside (lower than 0 degrees, which is rare for Cornwall but does happen) then an air source heat pump, which is how the house is heated, can struggle to maintain 21 degrees, all the time. But it does maintain, in those extreme circumstances, 19-20 degrees. The house is a new build “A” rated energy house. These newer homes do work differently to oil and gas heating systems that we are historically used to.
Blankets have always been provided for the sitting room and the bedrooms for those that feel the cold more than others.
Property Owner
Reviewed by Andy4.1★Jan 2024
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"Wonderful property and a lovely stay however there is an issue."
The house is cold, it claims it maintains a heat of 22 degrees, it never reached this once, it was between 18 and 20 which given how cold it was outside is not ideal at all, We had to buy hot water bottles to be warm in the lounge.
We have booked again but will be taking a portable heater
Thankyou for your feedback. We are glad to hear you enjoyed the property but are so sorry to hear that you had issues with the heating! We wish you had reported this to us during your stay so we could have rectified for you! We will report this to our in house maintenance team to sort asap. We look forward to having you back with us again! - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Ian4.1★Jan 2024
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"Beautiful House, Amazing Location, very comfortable,
Thank you for a wonderful stay at The Old Coastguard for Christmas."
The house is really well stocked with everything we needed to cook Christmas Dinner.
We had some lovely walks along the coastal path, dog heaven!
Thank you for taking the time to share your feedback with us. We are so pleased to hear that you found the property comfortable and enjoyed all that it has to offer. We look forward to hopefully welcoming you back again in the future - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Sam and Amy5.0★Dec 2023
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"A superbly appointed and very comfortable designer property, with fantastic views across the sea to Tintagel."
Only a few small quibbles- the cutlery drawer is hard initially to find; there need to be proper tea towels and there were no bags for recycling provided, despite reference to them in the notes.
Thank you so much for your kind words. It's great to hear that you had such a fabulous stay and had the perfect base to explore the local area from. We will investigate the comments you have made so thankyou for bringing them to our attention! - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Simon5.0★Dec 2023
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"Loved our stay, but if I could change anything main room needs thicker quilt and ..."
Loved our stay, but if I could change anything main room needs thicker quilt and house very cold
Also window/door in lounge leaks, water came through
Thank you
Thank you for taking the time to share your feedback with us. We are very pleased that you enjoyed your stay and thank you for your suggestion on how to improve the property, all feedback is shared with the owner. We are sorry to hear that you experienced some maintenance issues during your stay, your comments will be raised to our maintenance team - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Yvonne4.7★Nov 2023
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"Brilliant stay!"
The most amazing views and the house was brand new! Will be going back again next year!
Thank you for taking the time to share your feedback with us. We are very pleased to hear that you enjoyed your stay at the property and the lovely views. We look forward to welcoming you back next year - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Daniel5.0★Nov 2023
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"Fantastic property with amazing views on the top floor."
Great facilities with lots of pots and pans for cooking at home! and excellent walk in showers. Only suggestion in the winter months to have the heating come on an hour earlier.
Thank you for you lovely comments, we look forward to welcoming you back soon.
John Bray Cornish Holidays on behalf of the owner
Property Owner
Reviewed by Amelia5.0★Oct 2023
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"Our second visit and it wont be our last, fabulous property"
Thank you for taking the time to share your feedback with us. We are very pleased to hear that you enjoyed your stay at the property once more and look forward to welcoming you back again in the future - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Claire5.0★Oct 2023
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"Excellent cottage, very modern and located 6 - 7 minutes walk from village centre along the cost path."
Thank you for taking the time to share your feedback with us. We are very pleased to hear that you enjoyed your stay at the property and its surroundings. We look forward to welcoming you back in the future - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Keith5.0★Oct 2023
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"We had a wonderful holiday in a wonderful property and have booked again next year"
Thank you for taking the time to share your feedback with us. We are so pleased to hear that you enjoyed your stay, and that the property suited your needs. We look forward to welcoming you back next year - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Deborah5.0★Sep 2023
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"We really enjoyed our stay, it was one of the best stays that we've had."
The inside was very luxurious, the property was in a lovely location and it was a nice walk down into the village. The parking was also good. The only negatives would be that the TV was a bit small and it wasn't a smart TV so you couldn't get access to Netflix etc, which would have been nice on rainy days. Also, the outside of the property needs some attention/tidying up in general and the windows need cleaning. Apart from that, it was gorgeous and we are thinking of booking again for next year.
Thank you for your kind comments, we are so pleased you enjoyed your stay with us. The issues mentioned are all being addressed and a new tv is arriving this week.
We hope to welcome you back in the very near future. John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Rita4.4★Sep 2023
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"The Old Coastguard Lookout was one of the nicest properties we have stayed in in the UK."
The service was excellent from John Bray and when we had an issue it was resolved very quickly. Overall very satisfied - and in addition the weather was perfect.
Thank you so much for your lovely feedback. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future. - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Mark5.0★Aug 2023
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"Beautiful house !"
! stunning views , location great , easy parking, we even saw some dolphins from the windows during our stay Beautiful bathrooms and layout through out The man working next door is Lovely and very helpful he recommended some beeches for us to go paddle boarding We have stayed in many houses in Cornwall and this one was the only one with no welcome pack and I feel for the price paid and with some small improvements we would have given it a five star After a long travel I must say to have no welcome pack was a bit of a let down even if a small pint of milk tea or coffee sachets etc… could have been provided The cleaning products could also do to be improved There was only one Tv and it was too small for the size of the room as others have previously stated As previously reviews have mentioned we also experienced/had a sewage like smell for the last of days of our stay Just some recommendations New kitchen utensils are needed as scissors were broke, the whisk was rusty, and the chopping board needs replacing We took our own garden chairs for the garden too
Reviewed by Samantha4.7★Jul 2023
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"Stunning immaculate clean airy and comfortable house."
The accommodation was beyond perfect for us. High speck all the way. We enjoyed our time in Port Issac but especially enjoyed Padstow and surrounding beaches. The only suggestion we would make is to provide clear directions with an illustration of where to turn into to reach the house. The shop we were advised to look out for was obscured by a coach parked up so it took us a while to find the house. Also for fellow dog owners there is a gap at the side of the back garden for dogs to escape. So we ensured that the gap was covered. Wonderful house and fabulous memories made to take home with us. Thank you to the property homers for allowing us to experience this luxurious space xxx
Emailed
Property Owner
Reviewed by Ellen5.0★Jun 2023
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"A fabulous house with views to die for."
Very spacious and comfortable. Quiet location with good parking. Easy to access from main road so avoids nightmare narrow streets in the centre of Port Isaac. Close to bus stop. Comfortable beds, great showers, ample storage for clothes in the bedrooms. Shame plants obscure the views from the outside seating area. Not impressed with the air flow system as house got very hot with the windows closed, especially in the kitchen as there are no blinds to keep the sun out. Overall a great holiday experience.
Thank you for taking the time to share your feedback with us. We are pleased you enjoyed your stay at The Old Coastguard Lookout. We do hope that we get the opportunity to welcome you back to Cornwall in the future. John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Colin5.0★Jun 2023
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"This is our second visit !"
The only thing that I would like to see are some loungers/cushions in garden ! Brought our own garden chairs/rugs
Thank you so much for taking the time to share such wonderful feedback with us.
We are so pleased you enjoyed your stay at The Old Coastguard Lookout and we look forward to welcoming you back very soon.
John Bray Cornish Holidays on behalf of the owner
Property Owner
Reviewed by Pauline5.0★Jun 2023
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"This house is outstanding, the location is amazing and the house itself left us lost for words."
Plenty of private parking and lovely garden. We have stayed in x7 John Bray accommodations in Port Isaac, but this is in a different league , I know it’s not cheap but trust me it’s worth every penny.
Thank you so much for taking the time to share such wonderful feedback with us, we will make sure we share it with the owners. We are so pleased you enjoyed your stay at The Old Coastguard Lookout and thought so highly of the property and it's amazing location.
We look forward to welcoming you back hopefully very soon.
John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Edward5.0★Jun 2023
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"The Old Coastguard Lookout is a wonderful property in a glorious location."
We were very lucky to call it home for a week. If your taste is sleek, modern, comfortable then this is the place for you.
In an ideal world there would have been some garden chairs/seating (the circular seating installation looks great but isn't comfortable - maybe more generous cushions could be provided?) so that we could have enjoyed the wonderful views and perfect weather even more.
All in all, a wonderful place to stay in glorious Port Isaac.
Thank you for taking the time to share your feedback with us. We are pleased you enjoyed your stay at The Old Coastguard Lookout. We do hope that we get the opportunity to welcome you back to Cornwall in the future. John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Kevin4.1★May 2023
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"Beautiful home with stunning views."
Thoroughly enjoyed our stay. Plenty of local eateries that are dog friendly. No doubt we'll be back again. Can definitely recommend.
Thank you for your lovely comments about The Old Coastguard Lookout. We look forward to welcoming you back to Port Isaac very soon.
John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Gillian5.0★May 2023
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"The property has spectacular views and the location really was a short walk to the harbour, which we did often."
We had a lovely week there. The only reason I didn’t give 5 stars was that the windows were filthy,. You can’t turn down the heating so we had to have all the windows open, not the downstairs bathroom window as that doesn’t open. I assume the building site scaffolding next door prevents it opening. Extraction fans don’t work in any of the bathrooms which meant the steam from the shower set the alarm off a good few times. The back gate is broken. I did try to call the property maintenance people 7 times but the phone signal is quite poor and I kept getting cut off. I am sure these are small repairs that will make a difference.
This is the first rental I have stayed at that didn’t provide a welcome starter pack. You literally have to start from scratch. There wasn’t even salt and pepper in mills. Washing up liquid and surface cleaner is provided but you will only have 1” of each as this seems to be measured out.
Check in is 4:30 and we arrived 40 mins early. We were hoping to just dump the cars and go for a wonder until we could gain access. The lady that was outside the property seems quite cross that we were there early, even though she said it was actually ready? I don’t understand why the check in and check out haven’t gone back to pre covid normality?
Thank you for taking the time to let us know that you had such a lovely week at the property and enjoyed the views and location so much. We appreciate you highlighting some issues which you feel could be improved on - these have been shared with the owners. We're sorry that the check-in time was miscommunicated - it should actually be 4.00pm and we have now corrected this. We hope you choose to book with John Bray Cornish Holidays again as we would love to welcome you back to Cornwall in the very near future. John Bray on behalf of the owners.
Property Owner
Reviewed by Charles4.4★May 2023
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"We have just returned from our stay."
The villa is beautiful. The pictures dont do it enough justice. It’s spacious and bright with fabulous views. One of our party mentioned that she was cold in the lower bedroom. I have seen other reviews mentioning the same. Although the house was consistently heated to 20C or more which my husband and i felt was more than generous. In fact i was way too hot in the night. So perhaps having a thicker duvet in the downstairs bedroom would be an inexpensive solution to keep guests on that bedroom warm. A couple of further suggestions that would make our stay even more special - more teaspoons and more bigger mugs as well as more basic kitchen utensils and perhaps some smaller bowls. One frying pan wasnt working on the induction hob. And there are no small frying pans either. It's also fairly common to have a welcome basket on arrival with milk butter bread etc and for the cupboards to be stocked with the bare essentials such as salt pepper oil etc (the pepper mill and salt shaker were empty). Also there is no sign from the road to find the house (or see it) and sykes didn’t provide any detailed directions which would have been helpful. We were also given incorrect code to get the keys and incorrect wifi code which meant we couldnt ring sykes when we found out (no signal to use data). That was pretty stressful but nothing to do with the property itself. Later check out would be better for a property of this size. 9am is way too early if you’re expected to strip beds and generally leave the house tidy. But these are just small observations not detracting from our overall stay. We would definitely recommend the place to others.
Thank you for taking the time to provide feedback from your stay. We are pleased to hear you found the villa to be beautiful, spacious and bright. We are sorry for the problems you experienced with the incorrect door and wifi codes being sent out, these had been changed and we neglected to update you. Please also accept our apologies if the directions to the property were not detailed enough, we do send these out a week before arrivals but will see if we can simplify these and provide a property sign for future guests. We have also amended our check out time to 9.30am so do appreciate you highlighting this to us as well as for your suggestions on improving the kitchen provisions and facilities. We are glad to see that, in spite of the above inconveniences, you would definitely recommend the property to other guests. John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Andrea4.7★Apr 2023
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"What a fabulously designed house."
Lovely to spend time in and views you can only dream of. Great central location with the added bonus of parking. If i was looking very hard for a problem i could only suggest another couple of small saucepans would be useful and my husband noted the lack of shaving point. This is a truly fantastic house and locations. We will be back!
Thank you for your feedback. We are really pleased to hear you enjoyed the property so much, especially the fantastic views. Thank you for your additional suggestions, it is certainly something for us to consider providing. John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Susan5.0★Apr 2023
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"Fabulous, we are very regular visitors to Port Isaac and have been to numerous houses in the village."
We’re already booked for next year 10/10 Thanks to the owners for producing such a beautiful home for us to share.
Thank you so much for taking the time to share such wonderful feedback with us, we will make sure we share it with the owners. We are so pleased you enjoyed your stay at The Old Coastguard Lookout and we look forward to welcoming you back to Port Isaac next year.
Property Owner
Reviewed by Duncan5.0★Feb 2023
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"A truly amazing property to stay in for Christmas."
Ideal location. 5 minute walk to the center of port Isaac, 5 minute walk to the local shop. Fab local pub, there’s also a delicious fishmongers and restaurants. The views are incredible especially if it’s a rainy day and you don’t want to go out. We watched the dolphins and seals almost every day. You do need to bring things like washing/dishwasher tablets, get toilet roll, foil cling film and tea towels, but everything else is provided and the shop is very close and well stocked. The beds are really comfortable, the lower bedroom can get a bit chilly and central heating is locked on a specific temperature so bring hot water bottles if you get cold at night. The tv is small (like said in other reviews) but you really don’t go there to watch television. Truly amazing property and we will be booking again.
Thank you so much for your kind words. It's great to hear that you had such a fabulous stay at The Old Coastguard Lookout and had the perfect base to explore the north Cornish coastline from! The Old Coastguard Lookout does provide the best views on both beautifully sunny days and mid winter rainy days. The owners are aware of the TV and are looking into getting a bigger one. Whilst we will look into why there was no tea towel or toilet roll at the property as these should be provided, It needs to be remembered this is a self catering property so such extras as tin foil and cling film will not be provided. We hope to invite you back to North Cornwall soon. John Bray on behalf of the owner.
Property Owner
Reviewed by Paul5.0★Dec 2022
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"Beautiful home with stunning views in a lovely quiet harbour side village."
Every modern convenience, tons of space, comfortable beds and super showers!. Good range of kitchen equipment, all needs catered for. Only improvements I would suggest is a bigger TV in the upstairs living area, bluetooth speakers/dock and maybe some Christmas decorations for the season... absolultely would stay again!
Thank you so much for your kind words. It's great to hear that you had such a fabulous stay at The Old Coastguard Lookout and had the perfect base to explore the north Cornish coastline from! The owners are in the process of organising a new bigger TV for the living room which will be in the property before the new holiday season starts. We look forward to inviting you back to North Cornwall again soon. John Bray on behalf of the owners.
Property Owner
Reviewed by Marnie5.0★Dec 2022
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"A stunning property with fabulous views in a great location."
During a stormy november week we could hv done with the heating being a touch warmer but there were lots of blankets.
(Nb if visiting in winter be prepared to cook, few eating options in the village but having to spend time in such a lovely house was no hardship)..
Would love to stay again....would LOVE to move in.
Thank you so much for your kind words. It's great to hear that you had such a fabulous stay at The Old Coastguard Lookout and had the perfect base to explore the north Cornish coastline from! We would love to invite you back to Port Isaac someday soon, perhaps in the summer when you can see Cornwall in all its beautiful glory. John Bray Cornish Holidays on behalf of the owners.
Property Owner
Reviewed by Heather5.0★Nov 2022
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"The house is very nice all very clean everything was top notch but there was a ..."
The house is very nice all very clean everything was top notch but there was a smell coming from the ground floor toilets and for the money could be a welcome pack and the only other thing I can think off the TV is way to small for the room the couch is huge other than that the holiday was fantastic lovely area I would book again and I would invite anyone else to try this property
Many thanks for taking the time to feedback on the lovely property The Old Coastguard Lookout. I have contacted the owner about the comments you have made. John Bray on behalf of the owner.
Property Owner
Reviewed by Richard5.0★Oct 2022
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"Fantastic place ."
Been visiting port Isaac for many years and this is one of the best holiday homes I’ve stayed in.
Just giving feedback but not in a negative way but just to help make the place be better for your next guests
There was a awful smell in the en-suite of master bedroom. It was a shame that we couldn’t control the temperature in each room as one or two nights it was abit chilly. Tv was abit small and even another tv in one of the bedrooms as not everyone wanted to watch the same thing
Maybe some smaller saucepans and a bigger toaster (4) and a draw with some essentials like tin foil/ cling film. ( maybe a dishwasher tablet a day would save having to buy a whole packet and bin liners .
We would definitely book again
Thank you so much for your feedback, it is great to hear you enjoyed your stay so much! Thank you also for raising these issues, these have been reported to our maintenance team to inspect and sort for future guests. - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Dawn4.7★Sep 2022
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"A lovely property in an excellent location."
The build has been completed to a really high standard and the view and surrounding area are fab. Other guests noted a drain smell in the lower bathroom, we think this is due to the water traps drying out (from the air source heat pump) and creating the issue as we ran water into the shower and sink traps and had no problems at all after that.
Good local walks available from the garden so easy to take the dogs for short or long walkies. Would love to stay again. Highly recommend.
Thank you very much for your feedback on your stay. We are delighted you enjoyed the property and everything it has to offer! We hope we can welcome you back again in the future! - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Chantal5.0★Sep 2022
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"This house was exceptional."
I've stayed in many houses in Cornwall. And this one is in my top 5.
Only one small criticism, the TV was far to small.
Because the sofa was huge, you couldn't see the TV.
But apart from that it was wonderful.
Definitely book again.
Thanks again.
Thank you very much for your amazing feedback on your stay at The Old Coastguard Lookout. We hope we can welcome you back again in the future! - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Elizabeth5.0★Sep 2022
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"Beautiful property with incredible views of the coast."
We had a great holiday in Port Isaac and even when the weather wasn’t on our side we had an amazing space in this house to still enjoy some family time. The only downside was a bad smell coming from the drain in the bottom bedroom, it did go away with some bleach down the drain but returned after 24 hours. Other than that the property was perfectly as described and we would definitely return! Thank you.
Thank you very much for your feedback on your stay at The Old Coastguard Lookout. We are delighted you enjoyed your stay and everything the property has to offer! We apologise for the issue you had with the drain in the bottom bathroom, we will be sure to look into it right away. We hope we can welcome you back again in the future!
Property Owner
Reviewed by Alex5.0★Sep 2022
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"The property was outstanding."
Will book again.
Reviewed by Gareth5.0★Jul 2022
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"Lovely, well resourced property, beautiful location, stunning views, we would definitely visit again."
Thank you for your kind words. It's great to hear that you had a great time at The Old Coastguard Lookout. and a perfect base to explore the north Cornwall coastline.
We are sorry there was a niggle. House keeping leave 1 - 2 bin bags to start your stay, but it is a self catering holiday, so we don't provide a roll of bin liners for the whole of your stay.
We have also spoken to housekeeping about the freezer, and maintenance for the thermostats. Thank you for bringing these issues to our attention.We hope to welcome you back to north Cornwall in the future.
Property Owner
Reviewed by Sarah5.0★Jul 2022
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"Beautiful, immaculate, modern house."
Felt instantly relaxed there.
The view is unbeatable! So peaceful, the air felt so clean.
Would definitely stay at this property again!
Thank you so much for your kind words. It's great to hear that you had such a fabulous stay at the Old Coastguard Lookout and had the perfect base to explore the north Cornish coastline from!
Property Owner
Reviewed by Shelley5.0★Jul 2022
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