“Perhaps we were spoilt on our first booking with Sykes, as the property was great, in fact it led us to renting another property through you.”
Regrettably, we can only say that we were sadly disappointed with Eagle's view, although it provided roughly what it advertised the space was very limited and although there were cleaning tools out in the open in the open plan kitchen lounge, the place was filthy. The only redeeming feature was the location to Carbis Bay and the train to St Ives.
We are a family and had chosen the property because it provided facilities for babies, as advertised (we had initially booked a property elsewhere through Sykes, but Sykes had to renege on the booking as the advert had incorrectly stated that it did provide for babies). Eagle's had offered the facilities, such as cot and high chair, in the advert, however when it came to confirming these requirements we were directed to the owner who told us that we would need to hire a high chair as they did not offer this facility and suggested contacting Sykes (Sykes then confirmed that this was the case and that it would not be provided - no biggie, but why offer it?).
Obviously, we were a little concerned when we arrived, that we would have the cot as assured, so we tried to locate immediately. We had imagined that knowing that we had made these requests and knowing our party composition, the cot would have been out - it wasn't, furthermore it was hidden under a bed, amongst a broken venetian blind and in think dust, furthermore, once we extricated the cot we discovered it had mold patches (never a good thing with a new baby that we are obviously protective of). Needless to say, we then sought a location for the cot, but with the beds, chests of drawers and wardrobes filling every inch of the bedroom spaces there was simply no room - we were forced to stack furniture on furniture so that we could set up the cot, with just enough room to stand beside it.
The laminate floor threshold between one of the rooms was broken and just resting in place, there was dirt everywhere: dust on the floors, over the sofas, dirt around the bath, tooth paste scum in the bathroom holders, the cutlery drawer had dirt in the corners, the utensils and cutlery had food remains on them, the pans had black Teflon scratched and flaking off, no chopping board (that may have been a good thing!).
Now don't get me wrong, we had beds and sofas and we could see the sea. I'm complaining, but more for the cost of the property and that it wasn't fit for OUR purpose. A few mates wanting digs in a beautiful part of the country with easy access to sea and sun great, but we have a family including a young baby. When you are told that there is no thermostat on the immersion tank (and you find that it's sitting next to the tank, unfitted) and it's best to turn off after a short while, else it might get 'very hot', you get a little concerned - don't use certain appliances together as they might trip out the circuit. Hmmm.
As I say, great for certain groups who might be a little more laid back, but for a family who have paid out quite an amount for their peak season booking - well disappointing is possibly an understatement.
To be fair on the owner, when we discovered that the internet didn't work - he did advise us how to log on to the local BT free network and he topped up his Wi-Fi a couple of days later.
Look, I don't want to come across as a, well I am I guess, but my family was quite upset, we spent the first few hours cleaning and this didn't feel like a start to our summer holiday - especially with signs up on the wall telling us that we must leave the place tidy or incur costs!