Trevose

31 Customer Reviews

• "The photos of St."

  Ives from the lounge seemed to good to be true; they were not. This break was everything we wanted and more. A fabulous property that we would love to return to on our next trip to St. Ives.

  What lovely comments. We are thrilled that you loved the views as much as we do. We would love to welcome you back on your return to St Ives. Property Owner

  Reviewed by David5.0★Feb 2024

• "Trevose is a really lovely apartment with absolutely amazing views across Porthminster beach to St Ives harbour."

  Brilliant location for beach, and short walk along the front into town. Sue, the owner was really helpful and kind with organising the booking, and I would definitely rebook again given the opportunity. Many thanks.

  Thank you so much for your lovely review. We are very glad that you had an enjoyable stay and we look forward to welcoming you back in the future. Property Owner

  Reviewed by Ian5.0★Oct 2023

• "Nice apartment with lovely view."

  Good position and had everything in it you might need. Even binoculars. On top floor so a lot of flights of stairs Beds very firm so not comfy and double bed very high so tricky if you are a shorty. Wasn’t impressed with the list sent to us on the last day, strip beds wash all pots and put away, empty bins and take rubbish round back of apartments to bin…..etc washing own pots is a given but the rest I would have thought to be duties of the employed cleaner, after all this is meant to be holiday!!!!

  Thank you for your feedback, and we are pleased that you enjoyed the apartment and the views. It is a top floor apartment approached by four flights of stairs and this is clearly mentioned in the property details summary on the website. The beds have medium firmness mattresses, as comfort can be subjective, and the height of the mattresses is due to the quality of the product. We are advised by Sykes that the list you refer to is a standard generic email that is sent to all Sykes guests at all their properties, as part of their departure requirements and forms part of the terms and conditions of your booking with them. Property Owner

  Reviewed by Deborah3.4★Aug 2023

• "Firstly the view is amazing!"

  !! The flat is well appointed and close to the beach. We have some complaints: 1. Parking - it is not clear from the description that there is no designated parking. You park anywhere on the road and there is no guarantee of a spot. 2. Blinds- do not function. We were unable to have privacy in the bedrooms day or night! 3. Window living room- we were unable to use the right window as the handle is failing off. I did ring Sykes about the parking for advice on arrival but was told to fill in a web form but we could not access this. We were disappointed Sykes did not follow-up my call and my email. We will question using Sykes again. We would definitely visit Trevose if the issues were dealt with. The view/location is fabulous.

  Yes the view is amazing. Thank you for making us aware of the issues with the blinds and window handle. We will alert our handyman who will go in and sort out any issues. Obviously unless we are made aware of issues we can’t fix them, but always appreciate being told what is amiss. Regarding the parking, we always send out a guest information file by email a good few days before our guests holidays. In the file it clearly states that it is permit parking with no designated space and that it is on a first come basis. We have not been aware of any of our guests not being able to park, although we appreciate it can at times be a bit tight. We are glad that that you loved the view and location. Update - We checked and rectified the loose handle on the window. But we could not find any fault with the blinds. They are wooden Venetian blinds and are quite heavy (due to the size of the windows) particularly if they have been left up. They do however go up and down on the pull cord and they do open and close on the rotation cord. Property Owner

  Reviewed by Dawn3.8★Jul 2023

• "We found the expectation that we would leave the property by 9am und could not arrive before 5pm unreasonable."

  Reviewed by Mary3.4★Jul 2023

• "Although in general we were very pleased with Trevose we were not happy that there was no extra toilet paper, no soap and no paper towel provided."

  We would have liked to have had an information package regarding bus frequencies, distances to town, recommendations for good local restaurants etc. Small things but they make all the difference. Also, negotiating the parking and driving out on to the busy main road was quite a challenge. But the house was very well equipped( apart from the toilet paper !) and comfortable.

  Thank you for sharing your experience about your stay in Trevose. We are glad that you found the apartment well equipped and comfortable. Our housekeeper assures us that 2 extra rolls of toilet paper were left at changeover and the bathroom hand soap dispenser had been refilled. There was also a soap dispenser in the kitchen. These extra 2 rolls had been used when the changeover service was done following your departure. As this is a self catering apartment, we feel that 2 extra rolls is appropriate at the start. We do not provide paper towels, as individual hand towels are provided. There are bus timetable leaflets in the apartment, along with many other information leaflets. We normally find people are able to access this and other information via an internet search. This also goes for restaurant recommendations, which we prefer not to give, as personal choice can be subjective. Parking in St Ives is at a premium and driving onto the main road from Draycott Terrace can be tricky during busy hours. Property Owner

  Reviewed by Anna4.1★Jul 2023

• "Beautiful apartment in a spectacular location"

  Thank you so much for your positive review. Property Owner

  Reviewed by Joseph5.0★Jun 2023

• "Gorgeous view, nice relaxing holiday"

  We are glad that you had a relaxing holiday enjoying the views over the harbour and sea. Property Owner

  Reviewed by Carolyn4.1★May 2023

• "Had a great stay in the apartment with the added benefit of superb views over the beach."

  Location was excellent - very close to St Ives and the railway station.

  Thank you for leaving us such a positive review. We are so glad that you had a great stay in our apartment. Property Owner

  Reviewed by Stephen4.7★Nov 2022

• "Really enjoyed our stay."

  Apartments was situated in a great location. Very clean and well maintained. If I was to have any criticism, it would be that the appliances were dated.

  Thank you for your review. We have recently put in a new fridge and dishwasher in the apartment. The apartment will also be redecorated in January 2023. We always appreciate constructive feedback and act upon it. Glad that you had a good holiday Property Owner

  Reviewed by David4.4★Oct 2022

• "Another fabulous time at this amazing property Difficult to do justice to the position and amazing views from this apartment ~far enough away from the town to feel distanced but just a few minutes walk and you are on the beach !"

  Amazing value for money

  We loved welcoming you back to our apartment. Thank you for such a wonderful review. We hope to welcome you back again in the future Property Owner

  Reviewed by Trevor5.0★Oct 2022

• "The apartment was lovely and had everything we needed."

  The view was fantastic and we spent many a happy hour just watching boats and on one memorable occasion - dolphins

  The dolphins are always a special sight and we are glad they put in an appearance for you! We are so glad you had an enjoyable stay. Property Owner

  Reviewed by Julie5.0★Sep 2022

• "Absolutely superb accommodation."

  ..words cannot do justice to this property with its breathtaking views across St Ives and the bay...Great facilities and first class maintenance ..Absolutely spotless ...would throughly recommend for any time of the year

  Thank you so much for posting such a wonderful review. Property Owner

  Reviewed by Trevor5.0★Jul 2022

• "Thoroughly enjoyed our stay at Albany Terrace."

  Great location. The house was well equipped and beds very comfy. Would recommend this house for a great family get together with 6 bedrooms.

  Thank you for your review. It is always nice to know that we are meeting expectations. Property Owner

  Reviewed by Pip4.7★Jun 2022

• "We were informed by the owner during our stay that the only toilet had a leak from the foul sewer pipe in the bathroom."

  The plumber had been organised to fix on Wednesday of our stay, this we obliged. This was not repaired correctly and the liquid and gas leakage was 10 times worse. We advised the owner who did not respond, because of the stench we left early on Thursday, advising the owner! For a £1200 holiday this was a serious mistake and we would expect a partial refund. We would not recommend this holiday.

  Thank you for your review. Unfortunately problems can occur during a stay that are out of our control. We feel that it is a bit disingenuous to say that we did not respond, when we did communicate with you regarding the issue, and prioritised the problem. The plumber was not able to immediately fix the issue, as it was in the cavity behind the wall. The toilet was still functional however. You have also failed to mention that you were fully compensated for your inconvenience and your decision to leave after five days. It was a problem that is now fixed going forward for the rest of the season, and we are truly sorry that the unfortunate issue disrupted your holiday. Property Owner

  Reviewed by John3.1★Jun 2022

• "We loved the apartment."

  Location couldn’t have been better, the views were incredible. I can honestly say probably the best in St Ives. Only a short walk to Porthminster beach, then onwards into the main part of town. We liked being slightly out of town but not too far away. The best of both worlds. We were sent a comprehensive information pack from Sue the owner before arriving explaining everything to help provide easy use of the apartment. The flat facilities were perfect for our stay and being able to park in front of the flat was another bonus. We will certainly be staying here again and highly recommend Trevose.

  Thank you so much for leaving such a wonderful review. We are so glad to hear that you had a wonderful holiday and we hope to welcome you back in the future. Property Owner

  Reviewed by Beverley5.0★May 2022

• "I have made a formal complaint regarding this property and evidenced the uncleanliness and lack of hygiene"

  We are very sorry to hear that you were not satisfied with the property. Constructive reviews are always welcome, as we always take these on board and try to improve our guests holiday experience where possible, Our Housekeeper is meticulous in his preparation of the apartment with 18 of the last 23 reviews giving cleanliness 100%. We tried many times to make contact but received no response.Trying to resolve an issue can be difficult if there is no response or communication. Again I am truly sorry that you feel Trevose did not meet your expectations. Property Owner

  Reviewed by Rakhi1.3★May 2022

• "The pictures of the accommodation made it seem much more spacious than it was."

  The heating system was very fancy but took a long time to heat up. One of the beds in the twin room was very soft and uncomfortable, but the other was okay when I moved over. On the positive side the place was very clean, the kitchen was well provided, the view was glorious, the shower and bath were excellent and we had a very good week.

  Thank you for leaving your review and we are glad that you had a good weeks holiday. It is always very difficult to gauge the size of a property through pictures and without room dimensions, but the apartment is very popular and size has not previously been an issue for our guests. The infrared heating system is just as efficient (if not more so) than conventional radiators, but all systems require time to heat up including infrared. One of the single beds being soft and uncomfortable has not been mentioned before, but we will of course take this into consideration. Update 31/01/23 - both beds have now been replaced with new zip-and-link hotel quality beds, so can be made up as singles or a double, providing greater versatility for our guests. Property Owner

  Reviewed by Judith3.4★Apr 2022

• "A lovely apartment with the most amazing views over St Ives."

  Comfy sofa and bed which makes such a difference and all decorated to a high standard. One thing to point put is there are a number of flights of stairs ( this is advised in the information) to the apartment but this all helps to burn off the fish and chips eaten in the harbour and also you get the wonderful view so worth it.

  Reviewed by Andrea4.7★Dec 2021

• "Thankyou for the wonderful opportunity to stay in your beautiful apt."

  The views were magical! We enjoyed the cosy luxury very much. We wouldn't hesitate to come again!

  We are so glad that you had a lovely break in Trevose. Thank you for your positive feedback and we look forward to welcoming you back in the future. Property Owner

  Reviewed by Fiona5.0★Dec 2021

• "Had a brilliant stay, the apartment was beautiful, very well equipped and in a great location!"

  Thank you for your lovely comments about Trevose. We always appreciate our guests feedback especially when they are so positive! Property Owner

  Reviewed by Joel4.7★Nov 2021

• "Fantastic view!"

  Great location for St Ives and to wander along to Carbis Bay. Owner Sue very helpful during our stay. Highly recommend this property.

  We are delighted to hear that you had an enjoyable stay at Trevose, Thank you for leaving such a lovely review. Property Owner

  Reviewed by I5.0★Oct 2021

• "The location of the apartment is perfect for access to the beach; walks along the coastal path; a walk in to St Ives Centre/harbour and driving in and out of town."

  The view from the living room and master bedroom are worth the cost of the holiday alone.

  Thank you so much for writing such a glowing review. We are so glad that you had a lovely stay and enjoyed the views! Property Owner

  Reviewed by Simon5.0★Sep 2021

• "We booked Trevose as a little mini moon following our wedding."

  We love St Ives so wanted something within walking distance, which this certainly is. It is located up a large hill but you can get the bus back up from St Ives. The apartment is beautiful, and has the most incredible view. The kitchen is fully equipped and we were provided with tea, coffee, sugar and milk! (Thankyou!) We had no issues with parking, we drive a large 4x4 which was hard to turn around however it is possible! It is all unreserved permit only but we were provided with a permit for each day of our stay. We visited as a couple, there are two bedrooms with room for 4. I think 4 adults would be a squeeze but possible! however, perfect for a family! Beautiful apartment, stunning views. Thankyou.

  Thank you so much for your review. We are so glad that you enjoyed your mini moon in our apartment. Property Owner

  Reviewed by Neil4.7★Sep 2021

• "The location was outstanding with a wonderful view of the beach, and access to it within minutes."

  The facilities were good and premises very clean. The door lock gave us a problem trying to get in, with the key not fitting into the lock. We sought help from the local rep, but could not get an answer on his phone. After 2 hours of waiting for a reply to our phone messages, we engaged with Sykes head office who were extremely helpful in trying to locate the local rep. After around 3 hours of waiting for the rep, he appeared, pushed the key very hard into the lock and opened the door. We had some later difficulties in trying to insert the key, but did succeed in getting the key into the lock. However, the exercise was not good for our nerves. Other guests have reported the challenges of entering and leaving the road outside. It was very narrow but we had no difficulty in getting a parking slot, and it was possible to do a turn around (not a 3 point turn but something nearer 20!) This would not put us off return to the venue but we would be concerned if the lock issue was not addressed. Overall it was a lovely holiday venue, with a fantastic location and wonderful sea view view

  Thank you for leaving a review. The lock into the apartment has been renewed so hopefully the access problem you had will not happen again Property Owner

  Reviewed by Carol4.7★Sep 2021

• "The apartment provides fantastic views from the main bedroom and living area."

  The apartment is equipped with everything you need and the location is ideal a 10 to 15 minute walk into town and only a couple of minutes to the beach.

  Thank you so much for your positive feedback on Trevose. We are very glad that you enjoyed your stay in our flat. Property Owner

  Reviewed by Chris5.0★Aug 2021

• "Great location, with fantastic views and easy access to the beach."

  Portminster beach is lovely and the facilities and beach restaurant itself is very good if you do manage to get a table. Parking can be hard work due to the narrow street but we always found a spot. Flat was clean and the host was very responsive to questions. They allowed an earlier check in as flat was cleaned ahead of schedule which was good of them to communicate. Flat is small however, especially for a family of 4, with no dishwasher and kitchen could do with an upgrade. It wasn't that comfortable for a night in cooking dinner for the family. The bathroom is more functional and kids enjoy the jet bath. The views and location is main benefit of the flat in our opinion. Overall a pleasant stay with great access to the beach but given the price for a weeks stay would have liked a bit more room and smarter facilities. I guess that's what you get in St Ives for August prices especially in 2021 though.

  Reviewed by Nick3.4★Aug 2021

• "We all really enjoyed our stay at Trevose, the views over Portminster beach/harbour are amazing!"

  Parking was great, a little narrow heading down along the terrace but thats Cornwall for you. Apartment was clean, airy, and light but could do with shutters/blackout blinds though (we forgot ours and paid the price of having to wrap a t-shirt around eyes from 4am onwards). There is limited room for cooking as the kitchen area is quite small, that said it was large enough for 3 on a couple of occasions. Also dining was tight (pull out table and chairs) but you can get round this with moving the sofa (its light enough). Review may sound negative, it shouldn’t be read that way, we really enjoyed it here, just a couple of small comments thats all. Perfect location also, close to beach and to edge of St Ives for a quick drive off. We would defo come back again

  Reviewed by Chris4.4★May 2021

• "Absolutely fabulous apartment."

  Beautiful views. Just one grievance! You really do need to add that the road is very steep and narrow. You either have to reverse down or back up as there is no room to turn a car around unless you have a small car! I had to pay and park in the Leisure Centre car park as you have very little chance of parking in the train station.

  Reviewed by Alison4.4★Sep 2020

• "The apartment location was fantastic, but there is a lack of attention to detail and the customer service is really poor."

  There was no bathmat, the TV doesn't work (or if it does, you need to give much clearer instructions), and the shower makes a really loud drilling noise whenever it's used. Plus there were instructions for a non-existent dishwasher (??). On the last night, we rang you with an issue around the hot water, and were told we'd be rung back (which didn't happen). Instead we were contacted by email by the owner and texted by 'Dave' asking us to check the heating, check the fuse box, etc. etc. About 90 mins into the rigmarole of checking everything, they both said that the plumber couldn't come out and it was our last night anyway so what did we want to do. By the way, last time I checked we paid as much for the last night as we did any other, so I wouldn't recommend you say that to other people because it's really annoying to hear. The next day I missed a call so I rang back, was on hold for an hour only to be told that you rep would talk to the owner and get back to me. Since then I've not heard anything, so you've obviously decided it's not worth it because you've got our money and that's that, hopefully I'll just go away. It's a real shame because St Ives is a wonderful place and we managed to overlook the weird stuff at the beginning and have a lovely holiday still, but you really let yourselves down with your customer service. I'm going to try to avoid you in the future because it really didn't strike me as value for money.

  We are sorry that you appear to have had a few issues with your stay at Trevose and therefore we feel that an owner's response is necessary. But firstly thank you for giving us full marks for cleanliness and praising the location. Our housekeeper Dan is meticulous in his work and takes great pride in presenting our apartment at its best for each and every guest. Firstly Dan found the bath mat rolled up in the bathroom ready for use when he did the change over deep clean. As we have already said Dan is meticulous in preparing the flat for our guests and always checks to make sure everything works. He did check the TV before your arrival and after your departure as he always does and found no issue with it. The only thing that perhaps could have affected it, was perhaps an intermittent poor signal, which can sometimes happens in poor weather conditions. The new power shower is a wonderful facility, but the pump does make a sound that is perhaps similar to the drilling sound that you describe.We have never found the noise excessive and we have not received any other complaints since it was installed. We do not have a dishwasher in the apartment, so find it strange that you appear to have found instructions for one. There is no mention of a dishwasher in our guest instructions that were emailed to you ahead of your trip. It was Dan that you communicated with about the lack of hot water. We have installed a new power shower and updated the heating in the apartment earlier this year, so everything should be working correctly. There is no boiler and all hot water comes from the storage tank in the hall cupboard, heated by an immersion heater. If all the water had been used up, it would have taken perhaps an hour or so for the tank to reheat. For more hot water at the time of use, all that is needed is one press of the boost button on the digital control panel in the hall for an additional 30 minutes of heating, two presses for 60 minutes and so on. Operating instructions were emailed to you. The next morning when Dan arrived to clean the apartment following your departure, he found no lack of hot water, so we assume that all was working again and that you were able to have a hot shower in the morning before you left. We did communicate with you via email to try and resolve the hot water issue, but at no time did we suggest that a plumber should be called. My housekeeper Dan did mention it, we believe, but said that considering it was late on a Friday night and not an emergency, it was highly unlikely one would come out at short notice. He did try several timess to make contact with you. In spite of these issues, we hope it did not spoil your holiday and thank you for taking the time to raise these matters. Sykes Cottages Customer relations- We are very sorry to hear that you were dissatisfied with the customer service received from Sykes Cottages, we have taken your comments on board to improve the service we provide to customers when calling our out of hours emergency number. Property Owner

  Reviewed by Eden3.4★Sep 2020

• "Totally brilliant Flawless"

  Reviewed by Janes5.0★Aug 2020

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