Hillside Cottage

7 Customer Reviews

• "Beautifully decorated home, but it is a bit more style than substance."

  The main concern being safety on the stairs, I appreciate old buildings and all their quirks, but the stairs up to the top bedroom are narrow and very steep, and the treads are varnished and so slippery. Would definitely recommend having them either carpeted or grips added. The facilities could do with updating for the price you are paying, for example the fridge and freezer are rusting, the oven symbols are eligible and the oven knob is fixed with duct tape. The wooden cooking utensils in the drawer were mouldy. The property is slightly confusing when it comes to the kids. It really is not child friendly, we couldn't let the kids go up and down the stairs alone due to the nature of the stairs. The living room has a lovely slate, however with a toddler the floor and hearth were a nightmare, we ended up bringing down the two rugs in the bedrooms to try and minimise accidents. An easy fix for this would be an option of baby gate, and a rug in the living room. I do note that not all properties are child friendly and understand that, however the top bedroom is geared up especially for children. The hot water was used up one day, unfortunately the controls are in a locked cupboard in the attic, therefore the tenant is unable to boost the hot water and needs to wait until the next day for hot water. It would be beneficial to be able to boost it yourself. The washing machine/dryer was useful, and there is a basket of pegs, but no airer. In the winter months this would be very useful. The property was clean, but could do with a deep clean. FYI the front outdoor light is not working. The only other note which is likely due to the nature of the property, but it is a shame to have a property that sleeps 8 but only seats 3 on the sofa, and 4 at a table. With all that said, please do not think we are being negative, we had a lovely stay, and the property inside and out is beautiful. The linen was very comfortable, and the welcome hamper went beyond expectations. Our kids loved the top bedroom, and it's beanbags with TV. We had a great week.

  Hi Helen – thank you for your feedback, although disappointing at the start of the review (which impacts our rating hugely). However, I am glad to see that you finished your review with ‘We had a great week!’ As owners of the cottage, all our details are in the property welcome booklet for you to reach out to us, at any time, with any issue. Our phones are on 24/7 to assist our guests. We would have immediately assisted you with your issues to improve your experience, had you contacted us at any time during your stay. We pride ourselves on the quality, cleanliness and overall experience of Hillside Cottage, hence the very generous welcome hamper and open communication. We always go the extra mile for our guests. We have never had a complaint about cleanliness before, again, if this had been flagged to us, we would have sent our housekeepers over immediately to assist you. I would like to address a few comments on your feedback, so all current and potential guests can understand. The outside light works. There is a switch you need to use, it is not sensored, as otherwise it would go off all the time with passing people, cars into the village and in the period of darkness would shine light into the cottage. The treads to the stairs for the top floor have an anti slip varnish, it is better than carpet which would reduce the depth further. Yes, they are narrow, but it’s the attic of an old grade 2 listed fisherman's cottage. We carpeted the top floor to provide further comfort and sound proofing. The oven had a guest who left the grill on during their stay and it melted the knob slightly, however everything is working and all symbols are eligible. The fridge and freezer are not rusting and we personally checked them as soon as we saw your review. Mouldy utensils – I have found no evidence of this. If you reached out during your stay we would have been over immediately, as we live in the neighbouring village. The cottage being confusing for children - I am unsure how? We’ve had custom cabins made on the top floor which is a dream for children. We constructed it for our 4 children when they were 10 and 12 at the time and we converted the top floor to give children their own amazing space, with beanbags and a giant TV and soft toys. The cottage is a small 18th century fisherman's cottage and every ounce has been designed and thought about throughout to create an amazing living experience. There is an airer in the kitchen cupboard and also an outside fixed airer in the tiered garden. The slate floor is part of the history and with it being a Grade II listed cottage, something that is expected for a property of this age/nature. We fitted underfloor heating and re-laid the slate tiles in the kitchen to bring comfort and extra warmth to the guests. The dining table sits 6 people comfortably, 8 if you wished to used the additional stools in the kitchen. There is also further storage under the custom bench seating that has custom cushions made. Unsure why you felt it only sat 4 people? The property is advertised at sleeping 7, not 8. Even though there are 8 beds, we don't advertise this, due to the living space. The sofa comfortably fits 4 adults but with the size of the property we felt adding a further sofa would impact the lounge, so guests tend to use the arm chairs around the dining table, or the bench seating. There is a 42 inch TV on the top floor also with DVD, bean bags and is a haven for children and adults. So there is two TV/social areas within the cottage which is usually plenty of room for our guests. Helen – I am sorry you felt the need to outline your issues in a public review rather than reaching out to us or John bray. Your review does impact our rating and we are saddened to read it. We only wished you reached out during your stay, as we pride ourselves on every single one of guests having the most wonderful experience. If you wish to reach out, please do via John Bray or directly to Anouska Scott 07961 837260 Property Owner

  Reviewed by Helen3.4★Dec 2023

• "We had a fantastic stay."

  We are so pleased you enjoyed your stay and hope to welcome you back in the near future. John Bray Cornish Holidays on behalf of the owners Property Owner

  Reviewed by Stephen5.0★Jul 2023

• "We had such a wonderful 4-day stay at Hillside Cottage."

  The location (and having a parking spot!) was perfect and we were all completely delighted with the way the home was decorated and the thoughtful welcome basket. The cottage was clean and comfortable, and the gorgeous views from the garden were a highlight. The location was so convenient for wandering around Port Isaac, walking the coastal path, and hopping in our car for a couple day trips to other areas of Cornwall. 10/10 and hope to return some day!

  Thank you for taking the time to leave a review, we are so glad you enjoyed your stay at Hillside cottage and we look forward to welcoming you back to North Cornwall again soon. John Brays on behalf of the owners. Property Owner

  Reviewed by Jeanne5.0★Apr 2023

• "We loved Hillside Cottage!"

  Amazing host, fabulous cottage, beautiful location. We’ll absolutely be back!

  Thank you so much for your feedback. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Anna5.0★Oct 2022

• "Oh wow where do I even start…."

  This cottage was a dream come true. The location is like a fairytale. The decor is stunning and there is no expense spared or detail overlooked. Every room is full of beautiful colour and decor. We slept so peacefully, the beds are so comfortable. I haven’t slept like that in a long time, a mix of sea air and comfy beds made for a perfect nights sleep. The kitchen is equipped with everything you could ever need. Sofa made for lovely cosy nights in watching films with the family. The host provided us with lots of information before we visited so had planned lots before we arrived. Off road parking very close to the cottage. A beautiful welcome hamper on arrival, and I will be framing my thoughtful postcard picture of this amazing property. Now I am thinking how I can bring Hillside Cottage vibes to my own home. Thank you a million times over. I would recommend this property to everyone. So sad to be home.

  Thank you so much for taking the time to write this wonderful feedback. We are delighted that you enjoyed your stay at Hillside Cottage so much. We hope we can welcome you back in the future! Property Owner

  Reviewed by Brian5.0★Jul 2022

• "The cottage is in an ideal location for staying in Port Isaac."

  It was beautifully clean and comfortable with a lovely welcome pack which was gratefully received. After a long day walking the coastal paths we loved to spend time in the terraced garden as it has stunning views across the roof tops and harbour. The only very minor negatives would be to have some better outdoor chairs and cushions to sit and enjoy the stunning views from the garden and the outdoor lights didn’t work ! However we wouldn’t hesitate to book this cottage again in the future.

  Thank you so much for your kind words. It's great to hear that you had such a fabulous stay at Hillside Cottage, and had the perfect base to explore the north Cornish coastline from! We popped into the cottage today and saw that the fuse had tripped for the outside lights - they are now working again! Apologies that JB were unable to help you with this. Also - there are seat cushions in the summer house at the top of the garden which do make the furniture more comfortable. I will add this note to the welcome pack so future guests can locate them. We look forward to welcoming you back to Hillside Cottage in the future. Warmest regards, Anouska (owner) Property Owner

  Reviewed by Carol3.8★Jun 2022

• "We thoroughly enjoyed our relaxing stay at Hillside Cottage."

  The cottage has been tastefully and beautifully decorated and furnished. It was spotlessly clean and the views of the coastline and Port Isaac were stunning. We would most definitely love to return. Thank you very much for the hamper upon arrival.

  Thank you so much for your kind words. It's great to hear that you had such a fabulous stay and had the perfect base to explore the local area from. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Robert5.0★Apr 2022

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