“Plates and cooking equipment greasy and dirty, other guests stated they had a cream tea or flowers etc , we got a pint of milk!”
The television was run through a humax box which did not work and spent a week only having bbc 1 with 2 small kids, bedside lamp didn’t work one side , lightbulbs out in the master bedroom . No DVDs as stated but some scruffy books and maps and smelt blankets. So Covid couldn’t be the excuse. No hand sanitiser anywhere , no clear bin bags as stated. The flat is tired, dirty skirtings, bathroom lock practically hanging off, front door scruffy lock surround loose and edge of the door looks like someone had to force it. Instructions on finding the property poor and other residents didn’t follow any parking instructions to therefore getting in and out was a mess. For the money we spent this was a disgrace and the fact the owner has cupboards full of boxes saying property of owner, rent a store unit and tidy the place up I would be ashamed to let this and that condition.
Thank you for taking the time to leave your feedback, we take all comments seriously and are sorry to hear that your stay was less than satisfactory. The owner did try to help you with the TV via email and thought the matter
was resolved as they did not hear from you again. We have had no housekeeping complaints for two years so I was surprised to hear of problems and I apologize for that.
Please note that many items in the flat are required to be packed away because of COVID. This includes DVD's, books and some of the cushions. This was carried out for your safety. Property Owner