The Retreat

45 Customer Reviews

• "Lovely apartment, didn’t manage to use the balcony as the weather wasn’t in our favour, we would definitely recommend staying here, ensure you check the car parking space measurements, big cars will not fit, especially if they are long."

  The only thing we found missing was in the double room upstairs no suitable mirror.

  Reviewed by Lesley5.0★Mar 2024

• "Really lovely apartment- particularly spacious and airy."

  Enjoyed the balcony and its view (even in February). Well equipped with quality facilities. Three reasons for less than perfect scores; poor mattress on single bed (right side on entering room), bedside lamp in mezzanine double did not work (we checked bulb, socket and fuse - its the lamp at fault), and couple of bath towels smelled sour - probably damp when put away. To improve, just leaving enough dishwasher tablets for the stay(one a day) would be a welcome touch That said we would definitely come again and recommend to others. Thanks for helping us have a lovely week in St Ives (again).

  Reviewed by Andrew4.1★Feb 2024

• "Beautiful apartment, very well maintained to a high standard."

  My only issue was the master bed room had no privacy due to the balcony that looks over the living room. This wasn’t clear in the description. It’s fine if it was a 1 bedroom apartment but not when it sleeps 6. My other issues was there were no recycling bags or extra bin bags which was an annoyance. But we thoroughly enjoyed staying there and will definitely consider rebooking for our summer holiday.

  Thank you for your feedback, we are pleased to hear you enjoyed the apartment and found it to be very well maintained. We will be sure to pass your comments onto the owner for their consideration. We hope we have the opportunity to welcome you back again in the future. Kind Regards, The Carbis Bay Holidays Team. Property Owner

  Reviewed by Laura4.7★Dec 2023

• "We loved The Retreat for location, views, overall comfort."

  Just a few glitches. Lamp bulbs were out in a lamp in the main room and the upstairs bedroom. We had to move bulbs and lamps. Instructions for the washer/dryer would be helpful. Visitors from US not as familiar with it and it took long to dry items. Appreciate more information on television operation. Took us several days to reset basic applications to view and restore volume on many channels. We moved the fan from the third bedroom downstairs but would suggest fans for all rooms. We liked the checkin and checkout procedures for flexibility as we arrived later than 4 due to traffic. Overall, a wonderful week and a good central location for exploring Cornwall.

  Thank you for your feedback, we are delighted to hear you loved The Retreat, we are sorry to hear of the few glitches you experienced during your stay we will be sure to pass on your comments. We can confirm the property's quick start guide contains information on use of the washer/dryer. We are glad you had a wonderful week and we hope we have the opportunity to welcome you back again in the future. Kind Regards, The Carbis Bay Holidays Team. Property Owner

  Reviewed by Debra4.1★Sep 2023

• "Superb property at a great location"

  Reviewed by Richard5.0★Sep 2023

• "We loved our stay here at the retreat and if we choose a uk holiday next year will be back, the view was perfect and we had plenty of space as well as little things being thought of."

  The pictures do not do this property justice. I do think for future bookings a mention of the beach equipment would be useful as there’s plenty there and saves you bringing your own. The beds were firm and very comfortable and so was the bedding. The gym memberships were used daily by my partner and I, the facilities there were fantastic. I had the best holiday and will look forward to returning.

  Thank you for your lovely feedback, we are very pleased to hear you loved your stay at The Retreat and we will look forward to welcoming you back again in the future. Kind Regards, The Carbis Bay Holidays Team. Property Owner

  Reviewed by Lewis4.7★Aug 2023

• "Lovely place in a great location, close to the town centre and the beach."

  Well equipped and clean.

  Reviewed by Suzanne5.0★Aug 2023

• "The stay at the Retreat was great, stayed before and the location is fantastic and the apartment excellent."

  The newly refurbished bathrooms were great but the new bed overly firm.

  We are thrilled to hear you had a great stay at The Retreat! Thank you so much for taking the time to leave us your feedback! With Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Mark4.7★Jul 2023

• "Having stayed at many properties in St Ives over the years, we found The Retreat to be just about the best."

  Very comfortable and well equipped. We enjoyed our stay very much. The only slightly negative comment I could make is that the TV in the upstairs bedroom is too small. We just could not see it whilst lying in bed having a lazy start to the day. It by no means dampened our enjoyment of the property, and we will return.

  Thank you for your wonderful feedback. We are thrilled to hear that you loved the property and your stay! Thank you also for your constructive comment! We hope to welcome you back in the future. Kinds Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Nick4.7★Apr 2023

• "The Retreat is a lovely apartment and we had a fantastic holiday there."

  Really light, clean and bright and very accurate listing. Location was perfect for us and we loved hanging out at Porthminster beach. The HarSpa membership was very much appreciated too, we used the pool which was great on a rainy day with our 4 year old and I very much enjoyed a couple of discounted treatments! Only feedback would be that none of the tvs work in the bedrooms as no signal so not sure point of them? Also would be good to mention the beach equipment available to use, we definitely wouldn’t have brought all of ours had we known there was lots there to use! Otherwise really well equipped kitchen, beds were blissfully comfy, excellent coffee machine and we had everything we needed for our stay, thank you! Would book again. Thank you.

  Thank you for your wonderful feedback. We are thrilled to hear that you loved the property and your stay! Thank you also for for your comments which have been taken on board - If you have any issues during your stay please contact the office on 01736 630015 and one of the local team will be able to assist you straight away. We hope to welcome you back in the future. Kinds Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by M5.0★Apr 2023

• "The Retreat is a wonderfully spacious apartment that we’ve stayed in twice now and plan on booking again for later in the year."

  It’s comfortable, clean, has an amazing view of the sea and coastline and is in a great location and walking distance to the town. Would highly recommend.

  Thank you for your wonderful feedback. We are thrilled to hear that you loved the property, your stay and have returned a few times! Thank you again for your comments and we look forward to welcoming you back in the future. Kinds Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Susannah5.0★Mar 2023

• "Amazing flat, spacious very light and great views of the bay, so close to the lovely beaches and the spa passes make it so relaxing aswell thank you!"

  Thank you for your wonderful feedback. We are thrilled to hear that you loved the area and your stay! Thank you so much again for your comments and we hope to welcome you back in the future. Kinds Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Alex5.0★Feb 2023

• "We liked it so much we have booked for next year."

  Thank you for your wonderful feedback. We look forward to welcoming you back next year. Kinds Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Steve5.0★Oct 2022

• "A very spacious, modern apartment with a view of the sea from the balcony."

  We enjoyed our stay here. It was very clean and well kept. We did have a problem with a loose fitting of the shower in the downstairs bathroom and 3 bulbs needing replacing but that was sorted very quickly once we had informed the caretaker. The double beds are quite firm which didn’t suit me but the singles were softer so I changed to one of those. A bit of a climb back from the town to the apartment but it does keep you fit.

  Thank you for your wonderful feedback. We are thrilled to hear that you loved the property and your stay! We are pleased to hear when issues were reported, we were able to sort these very swiftly for you. Thank you so much again for your comments and we look forward to the opportunity to welcome you back in the future. Kinds Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Christine4.7★Sep 2022

• "This property was lovely."

  Spacious, great location and stunning views from the balcony. It was clean and the towels and bedding were really nice. Also perfect that it had a parking space that was accessible. Everywhere in St Ives was just a short walk from here. It was also nice not to be too close to the hustle and bustle. Really comfortable place to stay. We did have an issue with a leak in the upstairs shower, but have to say this was sorted promptly after being reported and I was impressed with the service that we received. (These things after all do happen from time to time). My only niggle - was that the upstairs windows desperately needed cleaning. The main bedroom one opens out into a type of balcony but wasn't pleasant to look at due to how dirty they were (Layers of it). So if you get these cleaned it would really finish it off.

  Reviewed by Stephanie4.7★Aug 2022

• "Lovely accommodation we had a fantastic stay."

  Reviewed by Bryn4.7★Jul 2022

• "Excellent holiday accommodation in a good location."

  Thank you for your wonderful feedback. We are thrilled to hear that you loved the location! We look forward to the opportunity to welcome you back in the future. Kinds Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Andrew5.0★Jul 2022

• "It would help if there were 2 parking spaces for the apartments for 6 as we had 2 families and 2 cars."

  Thank you for your feedback. Unfortunately because of the size of the car park their wouldn’t be the opportunity to add an additional space for each apartment. Thank you again for your comments and we look forward to the opportunity to welcome you back in the future. Kinds Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Glenda5.0★Jun 2022

• "This is a wonderful apartment in a stunning location - quite high up so lots of exercise going up and down to the centre (but we needed the exercise, so that was a good thing!"

  ). Really good that there is a parking space, as I can imagine that's not the case with a lot of properties further down. We definitely hope to stay there again in the future.

  Dear Mrs Hill, thank you very much for taking the time to leave Feedback following your recent holiday at The Retreat and we are so pleased that you thought the apartment was wonderful and appreciated it’s stunning location. We look forward to the opportunity to welcome you back again in the future. Kind regards, The Carbis Bay Holidays Team. Property Owner

  Reviewed by Jackie5.0★May 2022

• "Very pleased with the apartment, very clean and everything we needed was provided and more."

  Location was fabulous, a little out of the way of all the bustle so nice and relaxing on the evenings. Great for the children, plenty space and added extra’s to keep them occupied on the evenings. They loved the property. Spa/swimming was great and close by, perfect. Beautiful beaches, amazing place to holiday most definitely will be back to St Ives. Also thank you for your prompt response back to any queries we had. Booking and managing booking was easy and hassle free. Had a great time, thank you.

  Dear Ms Singh, Thank you for taking the time to submit your feedback. We are so pleased to hear you had a great time and enjoyed your stay. Kindest Regards The Carbis Bay Holidays Team. Property Owner

  Reviewed by Neelam4.7★Apr 2022

• "Had a really good stay."

  The Retreat had everything we could have asked for. Great accommodation. Thank you!

  Thank you for your wonderful feedback! We are so pleased you had a really good stay. Best Regards The Carbis Bay Holidays Team Property Owner

  Reviewed by Christopher5.0★Apr 2022

• "Fantastic property & helpful staff"

  Thank you so much for your positive feedback! We hope to welcome you back in the near future. Kind regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by John5.0★Mar 2022

• "Wonderful apartment."

  Well equipped and very comfortable. Enjoyed using the spa passes.

  Thank you so much for your positive feedback. We are pleased that you loved the property just as much as we do! We hope to welcome you back in the near future. Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Deborah5.0★Mar 2022

• "Amazing property, we loved it!"

  The spa passes made a massive difference to our holiday in February, great to be able to recharge and reconnect as a family.

  Thank you so much for your positive feedback! We hope to welcome you back in the near future. Kind regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Alex5.0★Feb 2022

• "Another great week in a lovely apartment, but unfortunately the prices have increased massively for 2022 which probably means our regular stays at Gallinas Point have come to an end."

  Shame.

  Dear Mr Lovelock, Thank you for submitting your feedback again. Your previous feedback was responded to regarding the pricing, which you can see below. "The pricing has been set due to the demand for holidays and properties in St Ives and Carbis Bay for 2022, however they are constantly being monitored and reviewed. We have mentioned your comments regarding the pricing to the owners and they have taken your points on board and will have a discussion as to how to move forward and hit the right balance" Since we responded to you back in June, we can confirm that the owners have reviewed the pricing and adjusted it accordingly. Please don't hesitate to contact our reservations team on 01736 630015 to discuss the weeks you feel are higher and we can look at them in comparison to the prices you have paid in the past. We notice that some of your bookings have fallen into the 'last minute' period, understandably this will bring the price down. We sincerely hope that you can see the difference in the prices, and we look forward to inviting you back in the future. Kind Regards, Owner Relations, Carbis Bay Holidays Property Owner

  Reviewed by David4.4★Oct 2021

• "What a wonderful holiday we have had!"

  Loved this accommodation, had everything we needed to make our stay memorable. GREAT LOCATION, LOVELY ST IVES <3 <3

  Guest BookOct 2021

• "Absolutely fantastic apartment and would highly recommend."

  There is everything you need and more.

  Thank you so much for taking the time to submit your feedback. The owner and Carbis Bay Holidays are delighted to hear you enjoyed the apartment, and its wonderful to learn you would recommend The Retreat. We hope to invite you back in the near future. Kind Regards, Owner Relations, Carbis Bay Holidays Property Owner

  Reviewed by Shirley5.0★Sep 2021

• "Main bathroom cabinet light didn’t appear to work."

  Shower head leaking. Ceiling light in downstairs bathroom not working.

  Hi Kathleen, Thank you for your feedback following your recent stay at The Retreat and we would like to thank you for taking the time to leave a very complimentary review in the property guest book, the owners were delighted. We appreciate you raising the points, we have passed these on to our Property Management team for their attention. We hope to invite you back in the future, Kind regards, Owner Relations Team, Carbis Bay Holidays Team Property Owner

  Reviewed by Kathleen5.0★Sep 2021

• "Marvelous week, apartment lovely, will definitely return x"

  Guest BookSep 2021

• "Beautiful apartment, very clean & has everything!"

  Had an amazing time and it was lovely & warm when the sun came out. Will definitely be back.

  Guest BookSep 2021

• "Beautiful apartment, everything you could wish for, everything you would need."

  Exceptionally clean. Definitely return and recommend :-)

  Guest BookSep 2021

• "The apartment was better than we had expected."

  It is in a perfect location and we would love to return.

  Dear Mrs Marlee, Thank you for taking the time to submit your feedback for your recent stay at The Retreat. The Retreat is a beautiful property in a wonderful location like you say, great for a mooch into St Ives or a relaxing day at the beach. We would love to invite you back in the near future, Kind Regards, Owner Relations Team, Carbis Bay Holidays Property Owner

  Reviewed by Victoria5.0★Aug 2021

• "Our 3rd visit to St Ives, but our 1st to GP."

  We were not disappointed. A fabulous apartment and great location. Thank you :-)

  Guest BookAug 2021

• "The shower in the upstairs bathroom leaked so we had to stop using it."

  The shower over the bath really isn't up to much and not what we would expect for accommodation of this price and standard so it really need replacing with a proper thermostatic bar and new rail and head. Other than that all was great.

  Thank you for your feedback. We are so sorry that you experienced this issue during your stay. Carbis Bay Holidays have now investigated this and we hope that it is a problem that will not arise again. Tim & Ian (owners) Hi Mark, Thank you very much for your constructive feedback, we will check with our Property Management team to ensure the problem is sorted and recommend any improvements regaring the shower to the owner. We are glad you had a nice holiday! Kind regards, Katie Property Owner

  Reviewed by Mark4.7★Jul 2021

• "Our 4th visit to GP, our 2nd to #7 - good to be back."

  A lovely time had by all 6 of us. Hope to be back soon!

  Guest BookJul 2021

• "3rd time staying here, never to disappoint!"

  Absolutely lovely location and spotless house, lovely architecture and furniture. Sure will be back again for this splendid place. Fire blanket makes fro great health and safety! 10/10

  Guest BookJul 2021

• "We have been coming to Gallinas Point regularly for the past 11 years but the prices for 2022 have now increased extortionately - is there a reason for this?"

  Hi David, Thank you ever so much for your response, it is much appreciated. The pricing has been set due to the demand for holidays and properties in St Ives and Carbis Bay for 2022, however they are constantly being monitored and reviewed. We have mentioned your comments regarding the pricing to the owners and they have taken your points on board and will have a discussion as to how to move forward and hit the right balance. Kind regards, Carbis Bay Holidays Property Owner

  Reviewed by David5.0★Jun 2021

• "Fab apartment and such a wonderful stay in St Ives as always."

  So nice to be back after being in lock down, such a lovely vibe! Thanks to Jo too!

  Guest BookApr 2021

• "What an amazing apartment!"

  We've had a wonderful stay in St Ives. A beautifully spacious base to come back to after a day on the beach and in town :-) Will definitely stay here again.

  Guest BookOct 2020

• ""'The Retreat' and it certainly is a treat."

  This was our first time staying at the Retreat and certainly will not be the last. This apartment is modern and very well equipped. The kitchen has all the necessary equipment needed if you are wishing to cook on a regular basis. The lounge area is large with SKY TV and a PS4 which the kids or big kids) love. The dining area can easily fit 6 people and still not be cramped. The bedroom and main bathroom are comfortable and beautifully decorated. Also has a utility cupboard with washer/dryer, beach footballs, beach tent etc and other extras for the beach. Upstairs the bathroom is spacious and the Main bedroom is once again beautifully decorated and spacious. The second bedroom upstairs with two single beds is well equipped with board games and other games for the children. All bedrooms have TV's and lots of wardrobe/draw space. Can't recommend enough. We will certainly be returning."
  Sharon Knight

  ReviewNov 2019

• "“Fabulous apartment well equipped, beautifully done."

  We will return! ?” The Knight Family

  TestimonialOct 2019

• "“A really lovely apartment and another great stay in St Ives."

  I’m sure it won’t be long before we return. “ Andrew, Christine, Blanche and Jon

  TestimonialSep 2019

• "Absolutely beautiful home to stay in for our holiday."

  Lovely views, well worth the money. Our 4-year-old had a brilliant birthday here. Thank you.

  TestimonialOct 2018

• "Great location."

  Quality accommodation and the sun was shining.

  TestimonialApr 2018

• ""We stayed at The Retreat over Easter and our family had a lovely week."

  The accommodation was superb, the apartment was very clean and very well equipped, and was done out to a very high standard. The place was very light and airy and south facing so received a lot of light from the floor to ceiling windows. My 3 boys loved the fact there was Sky, a PS4 and DVD player. The location was great we were a couple of minutes from the beach and 5min walk from the centre of St Ives. We would love to visit again. Thanks again for a lovely week." Nicki Cadwallader

  TestimonialApr 2017

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