White Crest

9 Customer Reviews

• "This is a beautiful apartment with high quality furnishings and very well equipped."

  There are 2 spacious balconies from bedroom and lounge which catch the sun in the morning. We chose this apartment as it has a personnel parking space within a gated car park in front of property. To our horror when we arrived 6 of the 12 spaces were being used by builders and our was already full. We contacted the agency who had no idea of the builders and could only offer a space in the road in a residential road. We did not want this as we had paid for this space and had no intention of moving the car all week as my husband drives for a living and he needed the rest. eventually someone left and we parked in their space. When the were anxious all weekend. From our balcony we could see 3 temporary huts, an office, a canteen and a toilet. On Monday morning we were able to move the car to our space so that was 1 worry gone but to our horror we then had no hot water. We phoned again and they said they would get back to us. We had cold showers and went out. When we returned at 4.30 we still hadn't had a call but the water was hot and someone had been in the apartment. They eventually phoned and said it had been a problem with the whole building even though we had spoken to the other residents and they had not had a problem. 8.15 Tuesday the builders started to erect scaffolding against the building. 8.45 Wednesday i opened our bedroom curtains to be faced with 3 men in high viz and hard hats only 3 feet away. I was so upset i asked my husband if we could go home. We were completely blocked in . We couldn't open our curtains or use either balcony. We telephoned again and after some explaining the manager said he would phone the owners and get straight back to us. At 12.15 he phoned and said he had visited the property and was shocked at what he saw. We were offered a part refund. Although this a small step to helping it does not get back our weeks holiday which was totally spoilt. We tried to enjoy the last day and a half but had to eat inside with the curtains pulled and doors shut because of the noise. We have 1 holiday a year and we have come home tired and disappointed. We feel it has been a breach of contract offering something which is not there. We are taking advice. Feel so let down.

  Reviewed by Carol3.4★Sep 2023

• "Plush, beautiful, spacious, property, just as listed and photographed."

  Reading previous reviews I am pleased to say we had no issues at all with the hot water and everything worked perfectly. The welcome treats left for us were a lovely surprise. If being picky we would have preferred thinner quilts as the apartment is warm (especially this time of year) and bath sheets rather than towels. We would certainly book this accommodation again if it was closer to the beach/town as the walk back is uphill, however taxis are only just over £5 or there is a bus service.

  Reviewed by Sally4.7★Sep 2023

• "The apartment is nice."

  However.....the hot water system is in dire need of urgent upgrades..unless you like cold showers. It was temporarily fixed for 2 days then went back to boiling hot or cold,l (particularly in the evening). it has a mind of its own. We found come the evening that there was limited hot water, which caused further challenges as a family - due to our daughter who has autism, really struggled with not being able to shower after having been in the sea. This resulted in us not going in the sea again in case there was no hot water later on. Our neighbours noticed our problem and offered their shower as they apparantly didnt have issues with their hot water, however, instead we ended up using the sports centre to shower in on one occasion instead as felt wrong using their shower. We were aware that although not all apartments were affected, some others were too and also complained. After a discussion with Carbis Bay holidays, they said this was not the only time this had happened and that work is needed on the system urgently as has been the case I believe for sometime. He also said that if the engineer couldnt fix the problem, we would need to be moved to another property. Due to our daughter's Autism it would have been very difficult to have had to move halfway through a holiday as change is hard for her. We knew that if the engineer couldn't fix it we may have needed to consider going home, so we ended up compromising somehow with having short showers in the day and not going in the sea. Our upset is due to the affects this had on us as a family with a daughter who has needs. It wasn't a cheap holiday so you would expect a basic requirement such as hot water to be available. If someone had informed us there was a risk of an unpredictable hot water system, we would have gone elsewhere. Our other comment to add is the issues we had due to sound from the people above apartment 6. It was incredible. You could hear their every movement unless they were asleep or out. It sounded like constant stomping about and really noticeably - the movement of furniture from around 7pm onwards until late at night and again from early morning. We never saw the family there but just couldn't understand why people need to constantly move furniture about? You could also hear them talking at night whilst we were trying to sleep. We have been on holidays within apartments many times before and I know you can't control what sound others are making, however, surely properties should be sound proofed enough to withstand the sound of movement above? This, together with the shower issues really affected our experience - and it was our only holiday of the year. A comment that might be helpful for the owners- it would have been great to have had sumer duvets available for all beds and not just the single beds. It's quite a warm property in itself. Overall the apartment is very convenient for town and the beach and in a quiet location. I really do hope the water system can be sorted to prevent others from being affected.

  Reviewed by Julian2.8★Aug 2023

• "Wonderful posh clean apartment in perfect location to walk to St Ives."

  Perfect as had private gated parking. Issue with hot water for the first couple of days however this was sorted swiftly and Sykes kept in constant contact during this time. Would love to come back again soon.

  Reviewed by Florence5.0★Jul 2023

• "Apartment was lovely, clean and had everything you need."

  Such a bonus having two balconies, one with table and chairs and one with two relaxing sun chairs. Would highly recommend staying at White Crest, has secure private parking which is a must when staying in St Ives. Great view of the sea, glistening in the sunshine. Will definitely stay again.

  Reviewed by Marion5.0★Jun 2023

• "It would have been useful to state how much was actually available at the property to save people packing lots of things they didn't need to bring."

  For example - our email said to bring tea towels, but they were at the property. As was a hairdryer, washing up liquid, kitchen roll etc. The property was really clean, and we were happy with our stay,

  Thank you very much for taking the time to leave us feedback and comments following your stay at White Crest. We are so pleased to hear you have found the property clean and had an enjoyable stay. Unfortunately we are unable to amend the emails you have referred to as they are automatically generated, companywide emails. As we accommodate various properties throughout our board they include information which might not be relevant for our luxury holiday homes but are relevant to other types of properties. We apologise for any inconvenience caused and want to let you know that we are always available to assist with any questions before your stay and would do our utmost best to answer them all when approached on 01736 630015 and Option 2. We hope to get the opportunity to welcome you back soon! With Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Kirsty4.1★May 2023

• "Our stay was wonderful, all the little extras was very much appreciated !"

  From ironing board to milk, chocolates, and Prosecco , ect ! 3 minutes to the sea ! We would recommend this place to ALL our friends and family, and if we visit St Ives again ( which I’m sure we will) I would want THIS apartment again ! Well done guys you have this spot on ! Xx

  Thank you so much for your wonderful feedback. We are thrilled to hear that you loved the property and your stay! Thank you again and we hope to welcome you back in the future. Kinds Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Lynn5.0★May 2023

• "If you are travelling to St Ives by car, then this place is well worth a look."

  Pros;- secure parking place, very well equipped, sea views, clean, comfortable. Cons:- the 15-minute hike up a steep hill from the beaches and town centre. Parking is a nightmare in St Ives so the trade-off is a parking spot that isn't central. But there is a shuttle bus service running every 10 minutes until 1700 that starts from the nearby leisure centre and cabs are around £6.

  We thank you for taking the time to leave us feedback and comments following your stay at White Crest. We appreciate it! We are pleased you have found the apartment very well equipped, clean and comfortable. With Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Martin4.7★Mar 2023

• "We had the pleasure of staying at White Crest over the New Year."

  The apartment is located down a quiet road and although set back from the sea it still has a view of Hayle beach. As my wife and I are regular visitors to St Ives we’ve stayed in quite a few apartments and villas and I have to say this one is right up there with the best. It’s very clean and nicely presented. Both the en-suite and bathroom were excellent, they looked brand new. The lounge area is very inviting and the kitchen is of a high standard with excellent appliances. Both bedrooms had excellent mattresses which can’t be said for many of the places we’ve stayed. If it wasn’t for the fact that they don’t allow dogs we would be booking again this year. Should also point out that the location is great, it’s a short walk into town or the beach although you do have to walk up the hill on the way back, but hey that’s St Ives and it’s a small price to pay.

  Thank you very much for the lovely but informative comment you left following your stay at White Crest over New Year and we are so pleased you enjoyed your stay. We do hope to have the opportunity to welcome you back again in the future, if you are travelling without the dog anytime. Kind regards, The Carbis By Holidays Team. Property Owner

  Reviewed by Mandy5.0★Dec 2022

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