“When we arrived one of the dining chairs was broken.”
We were unable to get hold of the 24/7 management service or even leave s message. We contacted someone in your office who got hold of them for us and rang us back to let us know they would come and fix the chair. No-one turned up the whole holiday so we had to use a beach chair. The chalet itself was very tired and needed redecorating. I was particularly disappointed as we stayed in a much nicer chalet on the same site last year for about £200 less money. I don't normally complain but feel ...
We were unable to get hold of the 24/7 management service or even leave s message. We contacted someone in your office who got hold of them for us and rang us back to let us know they would come and fix the chair. No-one turned up the whole holiday so we had to use a beach chair. The chalet itself was very tired and needed redecorating. I was particularly disappointed as we stayed in a much nicer chalet on the same site last year for about £200 less money. I don't normally complain but feel these things need mentioning as this chalet and the problems we had reflects badly on your company. Could I suggest that perhaps someone from your team goes to visit to see what I mean. Alison Quartley.
We employ a company to manage the chalets for us and provide clean linen for all our guests. The phone number is in the chalet and should deal with any problems promptly. Unfortunately they have let us down recently and we have had a long discussion with them to ensure there is no repeat, as a result a supervisor has now been employed for the chalets that they are responsible for on this site along with various other measures. The chalets have also been decorated
- Sykes owner relations