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"Wonderful will be looking forward to booking again next year
Griffiths family"
Reviewed by PaulJun 2022
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"The house was extremely comfortable both the furniture and the beds."
The views from the cottage is outstanding.
I find it confusing as to why some people are negative in their comments. There was nine of us with two dogs and the cottage was never crowded. I will admit that there are a few areas that need a little TLC but this does not diminish the lovely cottage and it’s comfort.
Thank you for your feedback.
We have now completely refurbished Penhallick House top to bottom in, We would love for you to return and look at the improvements made!
All the best Property Owner
Reviewed by AnthonyApr 2022
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"Fantastic stay, thank you!"
Reviewed by MarkFeb 2022
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"Spacious house with large gardens, perfect location for Tintagel and other Cornish attractions."
The children loved it and was perfect for our extended family to get together and relax.
Reviewed by GregOct 2021
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"Penhillick house was absolutely amazing!"
!
BREATHTAKING sea views which made the holiday,
Spacious with excellent facilities. In defence of the reviews referencing the tired, unmatched furniture. This was true but for me it was part of the character of the house and was functional which is all that’s needed for the purpose of a holiday.
We all loved this house and again the sea views were just amazing, thank you!!
Thank you for your review.
The views here are one in a million!
We've taken comments into account and have now fully refurbished Penhallick house whilst still retaining its charm. We would love for you to come see our improvements.
All the best Property Owner
Reviewed by ClaireAug 2021
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"Fantastic holiday, amazing location and cottage."
The house was well stocked and very clean and tidy. Area is faultless around. If you expect a sea view, don’t, but the sea and coast walk are literally up the path to the left so it’s not a criticism. Only slight complaints, the furniture could do with updating. A bit of money here and there would make the house even nicer, however as dogs are allowed and ours loved it too, btw, I wouldn’t go crazy. Also a larger TV is desperately needed for the large lounge. Finally, the kitchen is great, however, I would take the old pans out, as theses shouldn’t be used on the induction hob so is an accident waiting to happen. This aside, can’t fault the place.
Thank you for your feedback.
We have taken this into account and have just finished refurbishing Penhallick House top to bottom. We would love for you to come see the changes we've made.
Kind regards
W Property Owner
Reviewed by JohnAug 2021
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"Apart from the new kitchen area the rest of the decor and furnishings have generally seen better days."
Everything is looking a little tired and in some cases just plain worn out!
The house was not ready for us until 4.30pm so we had to wait and then some areas could have been cleaner. We had to be very careful as floors were still wet.
The clothes dryer/airer has seen better days and is inadequate for the number of occupants.
Despite these points we had an excellent stay in what is generally an excellent house in a great position.
We have taken note of your feedback and have now completely refurbished Penhallick House top to bottom! We would love for you to come back and see the changes we've made.
Kind regards Property Owner
Reviewed by PhilipAug 2021
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"For accomodation the house is great, plenty of space inside and out doors."
Great location for getting about.
Within walking distance of Tintagel along the lane or the coastal path. Close enough to drive up to Bude or down to Padstow.
Lovely new kitchen, but should of thrown out all the odd cutlery, plates etc.
Not all able to sit in the lounge (10 of us, 6 adults and 4 children)
We knew what to expect from reading previous reviews, so were not surprised by the state of the furniture, in particular the bedrooms. Lovely fresh white towels and bed linen.
Hopefully, they are on a program of renewing things.
Thank you for your feedback, we have relayed your comments back to the owner to maintain our property standards. Your feedback is valued as your first booking so that we can keep supplying the best holiday experience. Property Owner
Reviewed by TracyJul 2021
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"Disappointed with the standard of cleanliness and some of the facilities were way below par."
Even some of the reviews over a year old have been totally ignored.
Reviewed by PeterJun 2021
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"The house was in a beautiful setting and the view was stunning."
However the house decoration is very tired and needs updating. The furniture in all of the bedrooms doesn’t match and the wardrobe in the main bedroom was falling apart. There were no other wardrobe’s in the house. The most disappointing part was the house is described as dog friendly but the garden is not enclosed and this is not mentioned in the description.
Reviewed by SharonJun 2021
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"The lovely house with a large garden to enjoy."
Reviewed by JanetMay 2021
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"The property itself was lovely, however there are several things that need improvement-
The carpets are very dirty."
There is only 1 wardrobe for 5 bedrooms !! and the 1 wardrobe that is there doesn't close properly.
Wallpaper peeling of the wall in master bedroom.
The window in the master bedroom doesn't fit and when it's windy the noise is unbearable.Also the downpipe on the wall outside of the master bedroom is loose and in windy weather also makes it very noisy when trying to sleep.
A lot of the lights do not have bulbs in or do not work. The light in the ensuite bathroom was not working and we had to wait 2 days for the management company to fix it.
The furniture is very dated to the extent that all the chest of drawers are broken, the sofas are very uncomfortable and tired.
The bed in the master bedroom is 2 singles pushed together with a mattress topper over which is fine however the duvet is 2 single duvets. Why?
The garden furniture us all very rusty.
The whole property is in desperate need of some TLC and furniture replacement to bring it up to the standard that is charged for the rental.
The management company should surely check things like light bulbs and ensure that everything is in working order before each letting.
Also there is no controllable heating in the property, it only came on twice each day at pre-set times and temprature and on cold October days was not really acceptable.
The tv is of inadequate size the for the size of the lounge.
There are no instructions as to how to connect to the Wi-Fi router.
It's a shame because the property could be superb if some time and money was spent on it.
Reviewed by LindaSep 2020
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"House was spectacularly set and v spacious."
Not v clean and bins were overflowing when we turned up!
Kitchen dated and kitchen equipment dated and sparse.That is the only negative.If they changed those two things we would love to come back!
Thank you for your comments. We have decided to make the check in time on a
Saturday 3pm, in order to allow adequate time for the extra cleaning needed
upon changeover. The bins should be put out for collection on a Wednesday
night and rubbish segregated as per the instructions in the pack and in the
kitchen. Regrettably it sounds like the previous tenants didn't do this. I
will ask Flint to make sure this is sorted out. Property Owner
Reviewed by JeremyAug 2020
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"The house is certainly large and can easily accommodate 10 people in its bedrooms and reception rooms/dining room etc, although only two bathrooms is not enough for 10 people."
The garden is also large, but the area around the front door is covered in weeds and generally unkempt – we also had to pick up toys from the garden and the lawn needed mowing. There was a significant smell of wet dog when we first arrived, but we got used to that (and the property did allow dogs so fair enough). We got the impression that the property was a little closer to the sea, when it is in fact two fields away, so whilst the views of the sea are great from upstairs, you are a 5-10 min walk from being on the cliff path. Most of the garden furniture was rusty and you had to be very careful when using it. The BBQ was good and we made an excellent meal on it one night.
With the Exception of the showers (clearly recently renovated to a high standard), the rest of the house is tired and needs a good re-decoration – Master bedroom wallpaper is literally peeling off in multiple places, damp patches everywhere, stained cushions on nearly every chair, carpets in need of a good clean, plaster falling off in en suite bathroom, all the windows had wind whistling through them (we had very windy weather for two nights and had to put parcel tape on the bedroom windows on the second night because we couldn’t sleep with loud noise!).
The kitchen was well stocked with dishes (although some of it did need dusting!) and cutlery and everything worked, expect the fridge door that did not shut properly without an extra push (like previous visitors, we lost some milk and chicken because it went off due to the door).
Unlike previous guest reports, we found the house mostly clean, other than the windows in the conservatory (lovely big room overlooking the garden), which were dirty with previous visitors hand prints all over them and some of the crockery and cutlery needed washing – so this should be picked up by the cleaners each week.
The bed configurations were fine, the beds were very comfy and towels provided were lovely and fluffy. The airing cupboard was a disaster zone and we did not hang anything in there to dry. As mentioned by previous visitors, the master bed had two single duvets on it, which is weird and uncomfortable – a little purchase here would solve that. The sets of drawers in all bedrooms were one tug away from falling apart. The en suite had no lock on the door, a broken sink plug and the main light was broken. There was a distinct lack of mirrors
Overall, we enjoyed our stay, but were disappointed with the general repair of the house and feel it needs some TLC – it is clear it is the owner’s second home rather than its main purpose being set-up as a holiday let – the upside of this is that it had lots of things (cooking stuff, cutlery, crockery, good beds, books, toys etc) that you might not get in a holiday let, but the downside being is that we didn’t feel like we had been considered as paying visitors looking for a quality holiday cottage experience.
Thank you for this feedback. The property is clearly described and
copiously illustrated on the website, including giving accurate timings to
walk to the beach so not quite clear as to why it was further from the sea
than you imagined. The decor is a matter of personal taste (as you say it
is our second home) but again the only changes from the photos on the
website are where we have replaced with new in the last 18 months.
Re the Master Bedroom and certain other comments, unfortunately COVID-19
put paid to a planned renovation earlier in the year which has now been
rescheduled to take place this autumn, (naturally along with a very deep
clean).The fridge door was working fine in July when we stayed but we will
of course investigate this. Bedroom chests, wardrobes etc were all fully
functional in July, again we will check these closely on return to the
property.
The airing cupboard is not intended for tenant use (and marked as such).
The grass is mown on a fortnightly cycle and weeds around front door
regularly checked. Property Owner
Reviewed by DavidAug 2020
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"The cottage location is very good, and the local beach is excellent with clean water, no seaweed, big waves, all sand, very scenic (although there is no beach for a few hours when the tide is in)."
The cottage has a large garden which is great for the children, and the cottage is easily large enough for 10 people, and has good bathroom facilities, although an additional one would be useful for 10 people. Lovely glass conservatory.
However, the furniture in general is well past its expiry date, some of the chest of drawers are scarcely useable. Wallpaper is peeling off in the master bedroom. The master bedroom was the only bedroom with a bin in it. The bed in the master bedroom was 2 singles zipped together, with an additional mattress across both of them. That was fine - however, there was then 2 single duvets provided for it, which is just crazy! The downstairs toilet and the ensuite bathroom both had no lock on them. The fridge was too small for 10 people, although there was a very small additional one in the utility room - not enough cold storage. Our milk all went off, I think because the main fridge door didn't close properly - it needed an extra push and I suspect at times it was not fully closed as a result. The guttering dripped noisily onto the glass conservatory roof.
Comments are mostly covered in the response above. We will be providing a
double duvet in the Master Bedroom (again this is largely a matter of
personal preference which hasn't been raised before this summer), and more
bins. Property Owner
Reviewed by JulianJul 2020
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"The house had everything we needed but could have been cleaner there were towels left from the previous visitors linen was clean but kitchen etc could have been cleaner."
Very sorry to hear about this problem. As a result we have changed the team cleaning the house. Our ratings subsequent to this change have been very high so I hope this has sorted out the issue Property Owner
Reviewed by SusieMay 2019
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"A spacious house with excellent sea views and comfortable accommodation within walking distance of Tintagel."
The house is perfect for a large family holiday, or one with a group of friends. It could do with a refresh as some of the furnishings and fittings are dated and tired which is a shame as it is a magnificent house. The main negative for us was the accommodations cleanliness. We felt this was very disappointing, especially in the kitchen and bathroom areas which were poorly maintained.
Very sorry to hear about this problem. As a result we have changed the team cleaning the house. Our ratings subsequent to this change have been very high so I hope this has sorted out the issue Property Owner
Reviewed by CatherineMay 2019