Dolphin's Barn

6 Customer Reviews

• "We had a lovely stay at Dolphins Barn."

  The house is spacious with plenty of room for all the family. Plenty of hot water and brilliant heating system. The house was well equipped, however I agree with the previous reviews; would have been nice to have a bin bag in the bin. We forgot to bring our own and arrived late so we didn’t have chance to get one for the first night. I would expect to provide my own however the first liner in the bin should come with the property. This however did not hinder our stay. We had a fantastic time and would return. Thank you for the fresh flowers and welcome on the chalk board! I would recommend this property.

  Thank you for your kind word, we look forward to welcoming you back soon. John Bray Cornish Holidays on behalf of the owner Property Owner

  Reviewed by Rhianna4.4★Oct 2023

• "1. The cost of the rental should definitely warrant the provision of a welcome pack 2."

  Grass not cut until the stay was over. Would expect weekly during growing season. 3. The garden chairs dirty 4. The chairs on the balcony very dirty and unusable. 5. Balcony requires a good clean- spiders webs indicate a lack of attention 6. Spiders webs around downstairs french windows show no outside cleaning carried out 7. The arm chairs in the family area (next to kitchen) collapsed providing no comfort whatsoever 8. Little or no shelf space in shower room adjacent to main bedroom

  Reviewed by Antony1.9★Oct 2023

• "Although the house its self was a little treasure, but saddly to say it lacked a couple of details which as seasoned Sykes Cottages and other Company renters over the years we feel would have made the difference and we have come to expect from any of the other rental Cottages we have visited."

  My wife called to speak to someone about the lack of a number of basic requirements and was told because it was a self-catering property, we should not expect any of those things. Such as dustbin bags, a welcome pack, basic tea and coffee or milk and toilet paper, instructions for leaving on moving day, no cleaning cloths, dishwasher tablets, and a couple of basic hygiene issues one of the beds had no mattress protector and the large A frame room two of the pillows had no protectors and there was some brown staining from human spit/liquids. The double bedroom with bathroom is in need of a new toilet brush and door hooks, the sink takes an age to empty. Possibly clogged up with hair or other debris, with few other very minor issues to mention which shouldn’t really need to be addressed but should not be ignored if the owner wants to receive 5-star rating with each and every rental stay. I took a dog and he almost escaped because the gates blew open in high wind granted, but this was because the gates did not close and secure properly, on one side the actual bolt came out in my hand! A little basic D.I.Y. might be required. Surly all Cottage Rentals are in essence self-catering, it is the extra comforts, amenities and effort that makes the difference, and renters remember that. Yes, this property may get rented frequently but I wonder how many people come back again and put up with the same shortcomings of an otherwise ok property which could be a so much better 5-star rental. Derek 9/23

  Thank you for taking the time to provide such detailed feedback. We are pleased you enjoyed the house so much but disappointed that some of the extras have fallen short. We have raised the lack of protectors with the housekeeping team and will also seek to address the maintenance issues raised. We do hope that we get the opportunity to welcome you back to Cornwall in the future. John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Derek3.1★Sep 2023

• "Thus property did not disappoint."

  AMAZING garden, great downstairs living spaces, spectacular master bedroom, super location. The right mix of clean and tidy, but not so much so you felt you could not relax, perfect for us as a family and I would book again in a flash. MINOR points for improvement would be 1) clean and maintain the balcony and furniture, i did not use it due to this. 2) supply a big, non stick frying pan (or 2) , doing breakfast was a battle for 3 hungry teens!

  Thank you for your kind comments we are so pleased you enjoyed your stay with us. The points raised will be addressed by our maintenance department. We very much look forward to welcoming you back in the very near future. John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Richard4.4★Aug 2023

• "Last came here 12 years ago."

  Continues to be home from home in many ways. Well equipped kitchen and great utility area and lovely location. From a comfort point of view the settees weren’t great as the cushions always slide away and the master bedroom mattress was terrible- sleeping in dips. Also couldn’t run more than 1 shower at the same time as there wasn’t enough water pressure. Not great for a house of that size. We contacted the company at the start of the week about the fact that the doors into the garden were difficult to open as 1 has dropped. The key in the master bedroom doors was already broken in the lock when we got there so couldn’t open that either. The balcony and chairs were also very dirty. The master bedroom toilet kept running all night. We were told someone would come out but don’t believe anyone did so nothing got repaired. Also disappointed that there wasn’t a basic welcome package with dischcloth, washing up liquid etc. expect this when paying such a high price for a property. We’ve noticed on a previous review that the doors were mentioned as a problem so very disappointing that this hasn’t been sorted.

  Thank you for your feedback. We are sorry for the inconvenience caused by these issues. All of your comments have been passed on to the team here at John Bray Cornish Holidays to try and rectify, our apologies for not being able to get the issue with the doors sorted in time for or during your stay. We hope you still managed to enjoy your visit despite these issues and would love to welcome you back to North Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Rachael3.4★Jul 2023

• "This was a lovely spacious property with a quiet garden."

  The property was a short walk from Trevone Beach and lots of other beaches were nearby. The main bedroom was beautiful with a very comfortable bed. The shower in the en-suite was very efficient. The double room had an extremely soft bed that was very uncomfortable so our son and daughter in law used one of the twin bedded rooms. With two en-suites, a bathroom and separate shower downstairs there were lots of facilities for eight adults. The kitchen was very well equipped with instructions for the cooker and appliances. The negatives were the boxes of empty bottles and plastic wrapping left by earlier occupants on the bench by the front door that gave an unattractive first impression. Perhaps some instructions about recycling and bin collections might be useful. The doors from the kitchen to the garden need realigning as they are difficult to open and the doors from the upstairs bedroom to the balcony had a broken key in the lock so would not open. As there were velux windows that opened wide and we had a lot of rain this was not a problem for us. The toilet brushes need replacing and the towels shed so much navy fluff we had to wash them and the bathroom floors. The bedding was spotless and very comfortable. We enjoyed our stay in this property and would stay here again if the price stays reasonable.

  Thank you so much for your kind words. It's great to hear that you had such a fabulous stay and had the perfect base to explore the local area from. Your comments have been passed on to the team here at John Bray Cornish Holidays to rectify and resolve them for future guests. We would love to welcome you back anytime in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Phil4.4★Jul 2023

• There are no reviews featuring this term Show all reviews