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"Dolphin Cottage is well equipped and in a good location for Rock and the surrounding area; the inclusion of both washing machine and dryer is ideal in particular."
Whilst generally clean the property was fairly dusty on arrival and it appeared it had only be cursorily rather than fully cleaned which was disappointing. Equally, none of the window frames fit properly and so, during the high winds we experienced during the stay, the rooms were very draughty and cold despite the central heating being on. The chimney flue was so draughty it was impossible to sit in the living room due to the noise level. These are structural issues and not ones JB could do anything about and so not their fault at all.
If the above faults were rectified we’d stay at the cottage again but currently these put us off returning.
Thank you for taking the time to feedback on your stay. We're very sorry that you had to experience these issues during your visit but thank you for bringing those to our attention, they are news to us! Your comments have been passed on to the team here at John Bray Cornish Holidays. We hope to welcome you back to north Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Andrew4.1★Apr 2024
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"Dolphin Cottage was a great base for our family of 4 plus Grandma."
The cottage was well appointed, very clean and as expected which made for a relaxing time. The bathrooms were really nice and appear to have recently been updated. The addition of a Google Chromecast in the living room was a nice touch, however the internet (providing only 5 Mbps at best) was not really adequate to stream anything without buffering, nor was it sufficient for modern family requirements. Although the literature stated broadband in Rock can be poor, we've stayed in houses in Rock with far superior broadband over the years. This really was the only downside, and once rectified we would have no hesitation in returning to spend another great week at Dolphin Cottage.
Thank you for your feedback. We are sorry for the inconvenience caused by the Wi-Fi issue. This is the first we have heard of it! Your comments have been passed on to the team here at John Bray Cornish Holidays and to the owner. We are glad you enjoyed your visit despite this and would love to welcome you back to North Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Charlotte4.1★Mar 2024
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"In Cornwall's embrace, where seagulls soar, Stands Dolphin Cottage, a name it bore."
Yet, sadly, not a dolphin's grace, In its features, a lack we face. Location boasts a charm so sweet, A coastal haven, where land and sea meet. The house, a gem, with a new build's kiss, Classy whispers, it can't dismiss. But John Bray, a charismatic name, His reputation, not quite the same. For Dolphin Cottage, it seems to lack, The charm we've known to track. Cobwebs weave their silent tales, Dirty floors beneath whispered gales. A Velux window, bathed in grime, Reflects a state, far from sublime. No doormat welcomes, as it should, Baking trays in grime stood. Pots and pans, their prime long past, A kitchen's echo, memories cast. In the drawer's embrace, what secrets play? A random dance, in culinary display. Forks of this and knives of that, All once cherished, now left for tat. The living room, a drafty shed, Whispers hinting a romance misled. O' Johnny Boy, must the pipes now blow? Revive this cottage, make it brightly show. In Dolphin's name, let winds of change, Sweep through rooms, rearrange. For Cornwall's pride, let John Bray rise, And charm return to Dolphin's eyes. also the toilet stopped working and the bins hadn't been emptied
Thank you for taking the time to share your very creatively written feedback with us. Our guest's happiness is very important to us and your comments will be raised to housekeeping team, maintenance teams. We look forward to hopefully welcoming you back in the future - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Alex2.5★Dec 2023
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"Our second year in this delightful cottage ."
We had a setback upon arrival with the cleanliness but John Bray responded promptly and ordered a special clean on Saturday morning.
We have booked for 2024 . It is a 5* cottage.
Thank you for your comments, sorry to hear about your cleanliness issue but I am pleased we resolved the problem and we look forward to welcoming you back next year.
John Bray Cornish Holidays on behalf of the owner
Property Owner
Reviewed by Chris4.7★Sep 2023
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"Our 2nd stay at this fabulous cottage."
We had an electrical and plumbing issue at the start of our stay but these were dealt with very efficiently by Sykes/Brays. Overall a lovely comfortable and well equipped cottage but it would be great if there could be more seating in the living room as the sofas only seat 4 people and we had to bring in dining chairs for our teenage granddaughters and visitors. Looking forward to our stay in 2024!
Thank you for taking the time to feedback on your stay. We're very sorry that you had to experience these issues during your visit but thank you for your patience and understanding whilst we sorted them for you. Your comments have been passed on to the team here at John Bray Cornish Holidays. We hope to welcome you back to north Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Jennifer5.0★Aug 2023
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"This was just an amazing property, perfect for our family of four and rated highly by our teenagers (which always makes for a happy holiday)!"
Perfectly equipped and comfortable and a pleasure to hide our in when the weather was adverse.
If I had a question/concern, it would be that the bedroom windows didn't open in the room with twin beds and it got quite warm in there.
Thank you so much for your feedback. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future. Thank you for bringing the twin beds window issue to our attention, we have reported this internally to be rectified. - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Annette5.0★Jul 2023
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"A beautiful house tucked away, very quiet, with views over a field, so peaceful, and close to shops and local pub, will definitely return."
Thank you so much for your feedback. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future. - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Karen5.0★Jul 2023
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"We enjoyed our stay and our son loved the toys that were provided also, so we would like to book again for next year."
Thank you for you kind comments, we look forward to welcoming you back next year.
John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Matthew5.0★Jun 2023
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"A lovely holiday cottage which we felt at home in and it was well equipped."
Love the cottage backing onto the fields where we could watch the wildlife.
Will definitely look to book again. Just one small point which was the front door was not very secure.
Thank you for taking the time to share your feedback with us. I am so pleased you enjoyed your stay at Dolphin's Cottage. Thank you for letting us know about the door we will share this with he owner.. We do hope that we get the opportunity to welcome you back to Cornwall in the future. John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by A5.0★Jun 2023
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"Yes, we enjoyed our most recent stay."
It suits our family requirements although we could use another bedroom. It is homely.
We have returned to this house for several holidays. It is quiet and comfortable.
The front door needs replacing - very drafty and insecure.
But we keep coming back!!
Thank you for taking the time to complete feedback from your recent stay. We are pleased to see you had an enjoyable time and that you find the property to be so homely. Thank you for letting us know about the front door - we can have this looked into. John Bray Cornish Holidays on behalf of the owner
Property Owner
Reviewed by Richard4.4★Apr 2023
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"An excellent house and stay."
Only minor comment would be info on how the heating works ie how to adjust the timer settings as it seemed to come on in the night. I couldn’t find any info on this
Also how the waste bin collection works. Reading the John Bray info in the house implied that we had to ring for a collection otherwise we would be charged but that wasn’t the case when I called the office ( it was emptied on the Thursday )
Just points these are not complaints
Thank you for taking the time to leave a review, we are so glad you liked the property, we are in the process of getting information packs in properties to help guests with the appliances, we do hope we can welcome you back to North Cornwall soon. John Brays on Behalf of the Owners.
Property Owner
Reviewed by John5.0★Mar 2023
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"Dolphin Cottage is perfectly set up for a holiday rental in Rock ."
Good furnishings and equipment . Very comfortable beds and sofas . The cottage is well laid out . We really enjoyed staying there .
Thank you for your kind words. It's great to hear you had a fabulous stay at Dolphin cottage. We look forward to welcoming you back to north Cornwall in the near future.- John Bray Cornish holidays on behalf of the owner.
Property Owner
Reviewed by Chris5.0★Sep 2022
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"A lovely holiday home with everything you could need, set back from the main road with a lovely enclosed garden overlooking open countryside."
Handy for the shops and local pub.
You won't find any of grannies musty old chairs from the 1950's just a homely, professional, well furnished house with a lovely dine in kitchen. If I was being ultra picky I'd upgrade the TV to smart for those rainy Netflix days. Difficult to fault this house.
Thank you for your feedback on your stay with us, we are delighted that you had such an amazing time at Dolphin Cottage and are so happy you enjoyed the house. John Bray Cornish Holidays on behalf of the owners.
Property Owner
Reviewed by Sean5.0★Sep 2022
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"Thank you for letting us stay at your fabulous Cottage."
It certainly lived up to our expectations and more. Our granddaughters loved playing Boules in the garden. A well equipped accommodation and we really appreciated the supplied bedding and fluffy towels! Please could we have a firmer pillow on the beds? Looking forward to our stay next year.
Thank you for taking the time to give us some feedback on your stay. We are delighted that you has such a fabulous stay with us at Dolphin Cottage and we look forward to welcoming you back next year. John Bray Cornish Holidays on behalf of the owners.
Property Owner
Reviewed by Jennifer5.0★Aug 2022
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"Lovely property all round garden great safe place for our grandchildren to play ..."
Lovely property all round garden great safe place for our grandchildren to play all rooms great would definitely recommend easy reach of most things local
Thank you very much for this feedback. We are delighted that you enjoyed your holiday at Dolphin Cottage. We hope to welcome you back in the future!
Property Owner
Reviewed by Stuart5.0★Jul 2022
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"Well equipped in all areas."
Good location for pub/beach/water activities. Quiet area.
Thank you for your feedback, we are glad you had a lovely stay with us and we look forward to welcoming you back in the future. John Bray Cornish Holidays on behalf of the owners.
Property Owner
Reviewed by Anna4.1★Jul 2022
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"Having previously stayed at Dolphin Cottage we were pleasantly surprised to find a new kitchen had been installed, however there is no longer a washer dryer available which we missed for our beach towels and jeans etc."
A couple of small niggles (toilet seat not secured in family bathroom and blind stuck in twin room), quickly resolved by reporting to John Bray at the local office. The house suits our needs, comfy, well equipped and it's great having access to the garage to store our bicycles and surf gear. Will definitely stay here in the future.
Thank you so much for your kind words. It's great to hear that you had such a fabulous stay at Dolphin Cottage and had the perfect base to explore the local area and take advantage of the beaches. We will investigate the comments that you have raised with the owner and would love to welcome you back in the future. - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Ana-maria3.8★Oct 2021
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"Cleaning was a bit hit and miss."
Lots of spiders and a contact lens on the floor in main bedroom. Fridge was a not that clean. Just a bit more important during Covid . Lovely house though and a great stay. some possible improvements...the toilet seat in the family bathroom kept coming loose, a bit hazardous for late night toilet visits ! Also maybe consider some better mattresses on the double and twin beds . They are a bit tired and thin. Also on arrival the key code we had been given was wrong . The out of hours service soon solved this, we drove down to the Rock office and called the number on the door. The online number we called initially cut us off. Overall it was a good stay in a lovely house.
Thank you for your comments. We will investigate these with the owner. We hope you enjoyed your stay regardless of these and would love to welcome you back in the future. - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Juliet4.1★Oct 2021
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"We had a lovely holiday and the home was beautiful."
The only thing I would like to mention is that I was not aware that an extra £200 was being taken as an additional deposit. This has now been returned. It was just a surprise on my statement. Thank you
Thank you so much for your feedback. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future. Regarding the £200 damage deposit, we apologise that this was not communicated to you accurately but are happy that everything has been resolved now. - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Yvette3.8★Sep 2021
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