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"Beds and towels were spotless and house has plenty of room in great location and ..."
Beds and towels were spotless and house has plenty of room in great location and nice and warm (October visit )
Overall property was very dusty and hard floors were dirty not appeared to have been mopped
Lots of cobwebs everywhere above head height
Although lots of hot water showers are rubbish need a pump
Screen door would not stay shut had to wedge it with paper
Riser bar in back bathroom is not high enough to wash hair and continually slips down whilst showering for the price these things should be sorted
Thank you for taking the time to share your feedback with us. We are very pleased that you found the house to be spacious and enjoyed it's surroundings, but are sorry to hear that you experienced some cleanliness and maintenance issues during your stay, your comments will be raised to our housekeeping and maintenance teams. We hope to welcoming you back in the future - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Jill3.8★Oct 2023
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"Positives: Great location and views, plenty of hot water and warmth/cozy, bedrooms a good size, good garden/enclosed, good place for dogs."
Negatives: Cleanliness was basic, behind furniture/skirtings/ corners full of dust, dirt and cobwebs, kitchen basic and in need of modernisation, concerns over sloping kitchen ceiling with polystyrene ceiling tiles and cooker in corner behind a door, showers ineffective.
Thank you for taking the time to share your feedback with us. We are very happy that you found the property cozy and enjoyed the views and its surroundings. We are sorry to hear that you experienced some maintenance and cleanliness issues throughout your stay, your comments will be raised to our maintenance and housekeeping teams - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Julie2.5★Oct 2023
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"Very dated."
Poor showers. Need to bring your own cleaning equipment
Thank you for your comments, We will look into the issues that have been raised.
We hope to welcome you back in the near future.
John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Stephen2.8★Aug 2023
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"Very poor maintenance, kitchen drawer held together with masses of glue."
the kitchen needs a complete new one. Bathrooms need replacing.
Thank you for your feedback. We are sorry for the inconvenience caused by these issues. Your comments have been passed on to the team here at John Bray Cornish Holidays and to the owner. We hope you still managed to enjoy your visit despite these issues and would love to welcome you back to North Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Anthony2.2★Aug 2023
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"We loved our stay at Hillcroft Bungalow!"
The country views were beautiful, and the bunglaow had everything we needed for a great family holiday. Two minutes walk away is the lovely new Trebetherick Stores, so we popped along for fresh croissants on quite a a few mornings. The only comment we had was that the showers were a bit of a dribble, especially when both were used at the same time....but there was always plently of hot water so we reverted to baths to warm up after swims on the beach.
Thank you for your kind comments, we are pleased you enjoyed your stay with us. The comment regarding the shower will be raised to our maintenance team.
We look forward to welcoming you back in the near future.
John Bray Cornish Holidays on behalf of the owners
Property Owner
Reviewed by Rachael4.7★Aug 2023
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"We have been coming to Cornwall for nearly 50 years, and we have stayed in countless John Bray properties in Trebetherick."
This is the first property that we have been disappointed with. Whilst the location was superb and the garden views lovely, the bungalow itself was very dated and lacks what you would expect in a rental property in 2023. The kitchen facilities were basic, small fridge, mismatched crockery and cutlery - it desperately needed updating and felt quite unloved. The bathroom off the breakfast room was equally dated and the shower didn't work - only producing a trickle of water on full power, so was unusable. The second bathroom was also very dated, and the shower was passable (just). The two T.V.'s had the basic channels, but surely SMART T.V's should be expected now - not that we spent much time watching T.V. but our two teenagers were quite disappointed. The general cleanliness was inadequate with lots of cobwebs and a previous tenants' underwear left in a drawer for us to find! We love coming to Trebetherick, and don't like writing negative feedback, but this property is in much need of attention, care and some modernisation. The location is so perfect, it seems a shame that this property wasn't more comfortable and welcoming. Having stayed in Pengelly last year, the comparison is stark.
Thank you for taking the time to leave a review, i will pass these suggestions onto the owner and report the issues onto housekeeping, we do hope to welcome you back to North Cornwall again soon. John Brays on Behalf of the Owners.
Property Owner
Reviewed by Fiona1.9★Apr 2023
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"Wonderful views, great location."
Property is beginning to feel its age in the kitchen and bathrooms. However we had a really enjoyable stay and would come back.
Thank you for taking the time to feedback on your stay at Hillcroft Bungalow. We will pass your thoughts on to the owner regarding the kitchen and bathrooms. We hope to welcome you back to north Cornwall in the future.
Property Owner
Reviewed by Camilla4.7★Aug 2022
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"We had a lovely week in Cornwall and the property provided us with a great base for our stay - it’s a fantastic location, walking distance to beaches."
It has everything you need. The garden is lovely and there’s loads of space at the property which is brilliant for family stays. However we found that the cottage was not particularly clean, for example drawers and shelves in the kitchen had bits of dirt in/on them and I was a bit horrified to find an actual mussel in one drawer which was not us as we had not cooked any mussels! The cutlery drawer front is broken - as it was last year (we stayed in the cottage last year as well) we mentioned this in our feedback last year but nothing had been done to fix this and it was difficult to open the drawer which needed to be accessed regularly. In the end we had to put the cutlery tray up on the work surface which is when I discovered the mussel underneath it. Drawers in the other bedrooms were also not very clean. The freezer was not very clean. As we mentioned in our feedback last time the cottage is great and has all the facilities you need but some things are just a bit dated and don’t function as well for example the showers. Also the spin cycle on the washing machine did not always work. My friend was staying at a John bray place in the Highcliffe estate Pengelly and I was a little surprised to discover that he paid only £60 more than I did; Pengelly is a vastly more modern and clean property. I feel that the dated facilities and lack of cleanliness could be reflected more in the price of the property which is expensive. I appreciate that sheets and towels are provided at the cottage which is great. Having said all this, we had a lovely stay at the cottage, it has everything you need and we really like the space and privacy you get (which you don’t get as much of at Highcliffe). We did have a lovely week there.
Thank you for your feedback. We are sorry for the inconvenience caused by these issues. Your comments have been passed on to the team here at John Bray Cornish Holidays and to the owner. We are glad that you still managed to enjoy your visit despite these issues and would love to welcome you back to North Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Maria2.5★Aug 2022
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"We really enjoyed our week in Hillcroft."
The location was really handy for us and a big plus with Polzeath beach and the surf one way, and dog friendly Daymer bay the other (perhaps 15 mins leisurely walk to both). Lovely garden and views from which to eat pasties at lunchtime and enjoy the clement weather. Thank you.
Thank you so much for your kind words. It's great to hear that you had such a fabulous stay at Hillcroft Bungalow and had the perfect base to explore the north Cornish coastline from.
Property Owner
Reviewed by Andrew4.7★Jul 2022
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"We’ve stayed at Hillcroft last year so we knew what to expect."
It is very old fashioned and inparts dated. The bathrooms especially one of the shower heads how old is it!! The kitchen is poorly planned. But we like it.
Thank you for your feedback. We are glad you enjoyed your return visit here and would love to be able to welcome you back for a potential third time! We have reported the shower head to our maintenance team - John Bray Cornish Holidays On Behalf Of The Owner.
Property Owner
Reviewed by Jenny4.4★Jul 2022
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"A good location and a well appointed bungalow."
Not the most modern but well equipped with 3 bedrooms, 2 bathrooms, one with a separate WC and a useful conservatory/garden room at the back. It would have been useful to have a floor plan on the John Bray website to show the layout of the property.
Bottom line, would we visit again using the property? Yes, we would.
Thank you so much for your kind words. It's great to hear that you had such a fabulous stay and had the perfect base to explore the north Cornish coastline from!
Property Owner
Reviewed by Gary4.4★Jun 2022
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"Had wonderful stay at Hillcroft Bungalow."
Spotlessly clean and very well equipped. Perfect location with fantastic views. Would highly recommend it and we will certainly be coming back.
We are delighted to hear that you enjoyed your stay and wish to return. We cannot wait to welcome you back in the future!
Property Owner
Reviewed by William4.7★Apr 2022
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"We have stayed in a John Bray property on several occasions and this time we were looking specifically for the location."
The information and photos listed showed that we should expect a very basic experience, and this was accurate. However the level of cleanliness was unacceptable. The carpets and floors were covered in pet hairs and the little Henry hoover was ridiculous for cleaning that. There was also dust on all the surfaces. In addition, one of the showers was not working (beyond a tiny little dribble of water) and the shaving light was not working (and had a dead spider dangling out of it). Many of the windows were seized shut. Some of the lights weren’t working, the beds were not comfortable (the main bedroom mattress dipped in the middle and the children could feel the springs in the mattresses in their rooms). The cold water tap in the kitchen sprayed everywhere and the cupboards needed to be cleaned before we stored food in them. So we expected basic, but were really not happy with how unclean it was.
Thank you for your feedback, we are sorry that you experienced this during your stay. If you had reported the issues at the time we could have arranged for the cleaner to return and for maintenance to fix the issues stated. We hope you managed to enjoy your stay.
Property Owner
Reviewed by Andrea2.8★Apr 2022
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"On arrival the bungalow was very cold as the heating had not been turned up, some of the lights and the dishwasher were not working as trip switches needed re-setting, and parts of the property were dirty."
There was also a snail on the kitchen wall and the garden furniture and barbeque had been left haphazardly in the conservatory, needing to be stacked before that room could be used. These are all signs that the bungalow had not been used for some time and had not been checked prior to our arrival. Some items of furniture need to be replaced and stocks of glasses and mugs need to be replenished.
Potential users should also be aware that one of the bathrooms is accessed from the dining room, which is not ideal.
Thank you for your feedback, I am really sorry for the issues you encountered upon your arrival. I have passed your feedback onto the caretaking team they will make sure the issues raised are addressed with the cleaner of the property.
Property Owner
Reviewed by Christopher1.9★Mar 2022
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"As has been said by many the directions are totally inadequate, not helped by the misleading external photo in the listing of the back of the house, which looks totally different to the front."
Found historic directions on the bungalow's Facebook page which are MUCH better.
Additionally, no guidance in the property re the whereabouts of window & internal door keys, or guidance re waste disposal-we found them eventually! The rear door was jammed on arrival-impressive response from John Bray to assist with this on day 1 & later in the week, but suspect a longer term problem is present.
The garden etc were ideal for us & our dog, despite initial niggles we had a lovely time!
Reviewed by Lesley3.1★Oct 2021
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"What 3 words would help in locating the property, which is very hard to find."
Or directions as in first turning left after the Trebetherwick sign! There is no welcome folder with details of the Wi-Fi code or what to do with rubbish & recycling.
The key box isn't easy to find, there are lots of keys for the property, & we eventually found the bins & worked out what key for the door to get to the bins.
The shower in the bathroom is very poor until you take it off the hook & use it as a handheld shower.
A few tweaks would make arrival A lot easier as the bungalow is warm & roomy & in a really great location.
Reviewed by Emma3.8★Oct 2021
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"The property was in good location, but rather dated interior."
The village stores looks like it had been shut for some time this was not mentioned on details.
Reviewed by Angela3.8★Sep 2021
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"It would have helped to have the sign on the main road as it took us over an hour to finally locate it."
At other cottages we have also had milk in the fridge as a welcome, with tea and cake and sometimes /wine ,a bunch of flowers.etc.
The mattresses were on the thin side and for artificial hips not kind!
Also the local shop in Trebetherick was shut down and it featured in your description as being open so that was a disappointment.
It would have been heplful to have manuals to hand to say how things worked.!
But we enjoyed our stay--good, having the garden chairs and ample space .
I recall the lighting in the sitting room ,one bulb not working and it would have been helpful to have had a lamp for play reading.
Reviewed by Kathleen4.1★Sep 2021
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"We had a wonderful time and this seemed to be a fairly-priced property which met most of our needs."
It would be nice to have a drier and also a better TV. Samsung Smart TVs have a bunch of free channels now that don't require expensive Sky or Virgin subscriptions.
Reviewed by F Carter4.4★Aug 2021
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"The cottage is in a great spot near Polzeath beach, with a beautiful view at the rear."
Some of the facilities were very basic, especially the bathrooms/showers, but that was reflected in the price, which was less than friends paid nearby with more modern facilities. So we felt a fair price. Certainly didn't detract from a lovely week and a generally good cottage in a great location.
Reviewed by Maria3.1★Aug 2021
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