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"This review is based on the Sykes rating of this property as 5* and the price point that it sits at."
Overall, the house was disappointing and in need of significant maintenance. By the end of the first 48h, the washing machine had flooded the utility room, a fridge wouldn't close and the dishwasher rotating arm and wheels had fallen off. Sykes sent out a member of John Bray to look at these issues, and the issue with the fridge was resolved. The electrics need to be looked at (when you turned the utility light on, the lights in the kitchen dimmed/turned off). The carpets need to be replaced (marks, dirty). The main issue was the living room. It smelt, the sofas were damp when we arrived and there were a lot of scatter cushions, many of which don't seem to have been washed in a number of years. The outdoor furniture cushions (which were also dirty) were left in a pile in the corner. Dirty throws. Dirty, marked rugs, dusty glitter ball (it didn't work because it was too dusty). No trampoline (as shown in pictures). Couldn't use coffee machine as parts were missing. These aren't all issues that can be resolved from a 'visit' whilst we are on our holiday, they should have been resolved before people spend good money on a stay. The owner needs to invest in a refurbishment and Sykes need to review their rating of the property/up their standards when it comes to cleaning.
Thank you for taking the time to share your feedback with us. We are sorry to hear that these issues negatively impacted your stay, your comments will be raised to our property quality assessor, maintenance and housekeeping teams - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Gavin1.6★Aug 2023
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"We thoroughly enjoyed our stay at The Old Granary."
It is a very spacious and comfortable house set in lovely surroundings, and is extremely well equipped. It is clearly a family home and it was a pleasure to stay there.
Thank you for taking the time to share your feedback with us. We are pleased you enjoyed your stay at The Old Granary. We do hope that we get the opportunity to welcome you back to Cornwall in the future. John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Graham5.0★Aug 2023
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"The owners need to invest and do a bit of TLC to the property as it is looking tired."
Mattresses need changing, they are very lumpy and not good to sleep comfortably for 7 nights. The dinning table, chairs , cutlery and plates is not enough for the number of people that can sleep in the house. It should also be check.
Great spot, very clean and overall a good property.
Thank you for taking the time to share your feedback with us. We are sorry to hear that there were issues with your stay, your comments will be raised to our maintenance & QA team - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Sandra2.8★Jul 2023
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"We booked a number of John Bray properties over the week to accommodate our wedding guests."
We found the Old Granary was lacking some basic facilities: no salt/pepper/oil in kitchen, only 3 dishwasher tablets for 10 people for a week and limited toilet paper and towels. House itself was beautiful but does need some maintenance (outdoor furniture in particular).
Thank you for your feedback. We are sorry for the inconvenience caused by these issues. Our properties are of a self catering nature so we only provide the basics to start you off on your holiday but we appreciate the frustration. The maintenance team here will inspect the house and outdoor furniture to see what we can do. We hope you still managed to enjoy your visit despite these issues and would love to welcome you back to North Cornwall in the future! - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Alice3.4★Jun 2023
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"A lovely house and very well equipped particularly in the kitchen."
Lovely setting with a fabulous view of the Camel.
We thoroughly enjoyed our stay but have a few points to raise. The mattress in bedroom 4 needs renewing as it dips in the middle. The dishwasher needs replacing as the cutlery basket has holes and the cutlery falls through and stops the lower rotating arm from moving, the wheels on the lower tray keep falling off and the upper rotating arm also falls off.
I have marked the cleanliness score down because there are a lot of scatter cushions, pouffs and rugs in the lounge and on the landing that are very dirty and some are very old looking and I suggest should be thrown away.
Lastly the sun beds in the garden are very rickety and need attention.
Having said all of this we had a wonderful holiday in the Old Granary and would probably return.
Thank you for your feedback. We are sorry for the inconvenience caused by these issues. Your comments have been passed on to the team here at John Bray Cornish Holidays to rectify. We are glad that you still managed to enjoy your visit despite these issues and would love to welcome you back to North Cornwall in the future! - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Steven3.8★May 2023
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"We had a lovely time at the Granary!"
It was a great house and all very easy. We enjoyed waking up to the view of the Camel river and the bubbling bath and movies after surfing. We had to turn the heating off because it was so warm (but forgot to turn it on again when we left, sorry).
We couldn’t work the coffee machine and there was no other means of making coffee but other than that it was extremely well equipped and we couldn’t fault it! A fun space to be in, thank you.
Thank you for your kind comments. We are pleased to hear you had a lovely stay. We will look into putting some instructions for the coffee machine put into the property. John Bray on behalf of the owner.
Property Owner
Reviewed by Alexandra4.7★Oct 2022
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"We had been looking forward to spending our holiday in the Granary, Rock since we booked it eight months ago."
The property looked beautiful on the website and the views from the property looking across the Camel estuary looked stunning. After saving for this ‘once in a lifetime’ family holiday together, we couldn’t have been more disappointed
Thank you for taking the time to give us some feedback about your stay. We are extremely sorry to hear about the issues you faced during your say. we have now sorted out all of the issues. We hope to welcome you back in the future. John Bray Cornish Holidays on behalf of the owners.
Property Owner
Reviewed by Belinda1.9★Aug 2022
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"Fabulous property"
Reviewed by Angela5.0★Aug 2021
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"Would prefer to be put through to local John Bray team in situ in Rock rather than to Sykes somewhere else in the country."
Having said that the response when we reported a broken toaster to local number which was then automatically transferred to Sykes was efficient.
The local team based in or near Rock know many ot the properties themselves and have invaluable local knowledge and it would be beneficial if any queries were put directly to them rather than routing via Sykes.
Thank you for your comments. We are afraid that since the takeover this way of communicating is how things will be going forward. However, we are constantly searching for and finding ways to improve the speed and efficiency of this to make it smoother for our guests. We hope you enjoyed your stay regardless of these and would love to welcome you back in the future. - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by James4.7★Aug 2021
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"We had a great time at The Old Granary and are keen to return next year if possible."
We loved the stunning view across the Camel Estuary from the upstairs master bedroom windows - wonderfully uplifting to wake up to.
We know the area well and have done most things many times over, but this year we did try something new - sampling the food and wines at Trevibban Farm as the sun set over the relaxed informal garden. Very enjoyable.
Ms. P StockmansOct 2017
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