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"I have written a four page letter of complaint."
It was sent to your HQ by registered post.
Firstly, anyone booking this cottage should know that there is a big blue bin under the bay window, conveniently removed for your brochure picture. It looks unsightly. I realise there is no where else to put said bin but it needs to be concealed. Lots of problems with the accomodation. I can also confirm that the place had not been deep cleaned as we were led to believe!
Lots of issues here including the walk in shower in need of grouting. The scruffy stair carpet. The numerous cobwebs. Bedroom one has a big window which does not open and there's no fan. Horrendously warm in there. Sheets not ironed. Dirty glasses in the cupboard etc etc etc
We are so sorry that you found these issues at the property. I can assure you that the window that does not open and the housekeeping failures will be addressed immediately. I wish you had called us on the day you checked in and we would have at the very least cleaned the property to the standard expected. Your feedback re the housing of the compulsory bin and the shower and carpet will be considered.
Best wishes,
Manor Cottages Property Owner
Reviewed by SusanJul 2022
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"Positive from start to finish."
Thanks.
Thank you so much for the lovely feedback. I'm so pleased you enjoyed your stay. We hope to welcome you back again.
Best Wishes,
Manor Cottages Property Owner
Reviewed by RudolphJun 2022
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"A lovely small cottage within walking distance to the centre of town."
It may be a bit cosy for 6 people but as we were only two, it suited us perfectly. We enjoyed having an en-suite and a bathroom. Clean, and had a well stocked kitchen. An enjoyable week.
Thank you for taking the time to leave such a nice feedback. We are delighted you enjoyed your stay and looking forward to welcoming you again soon. Property Owner
Reviewed by LizMay 2022
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"Great location."
Cottage clean and comfortable.
Thank you for your feedback. We are pleased you had a great stay and hope to welcome you again in the future. Property Owner
Reviewed by LyndaMar 2022
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"The property was in the perfect location and has so much potential."
We had a very nice stay but the property is in need of some TLC. A kitchen cupboard door was hanging off and in one of the glass kitchen cupboards part of the shelf was hanging down. The kitchen sink tap was attached to a wooden block. A gardener arrived at the property during our stay (even though the book said they came on a Tuesday) I was reluctant to let them in as we weren't expecting them. I was surprised to see there is a weekly gardener but not a handyman, seeing that the property is in need of repairs.
The cleanliness was good in places you could see but we needed a high chair for our 7 month baby - the people who used it previously hadn't cleaned it off and there was Mouldy food with fur growing on it.
Overall we had a nice stay in Broadway and we were very comfortable at the property but I just feel the property needs a good spruce up, especially as we paid over 700 for 3 nights. I would expect more for the price being charged.
Many thanks for your feedback. The kitchen was due to be refurbished earlier in the year, unfortunately we were let by the kitchen fitters and we are currently working on new dates. Maintenance has now attended to correct all the issues raised. We hope to welcome you back to The Cotswolds in the future. Property Owner
Reviewed by JennyMar 2022
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"The house was as described and very comfortable albeit smaller than anticipated."
The garden is contained but the wall is not very high and our dog could easily have escaped if left unsupervised at all.
Thank you for your feedback following your stay. We're glad you found the cottage comfortable and will note for future reference that the wall is not very high in the garden. We hope to welcome you back in the future. Property Owner
Reviewed by KathleenFeb 2022
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"We have just stayed here for a week and had a fabulous time."
The house was clean, comfortable, had everything we needed and just felt really homely. We loved that the house was so old and it is perfectly situated just up the high street away from the shops and pubs. Even though joined on both sides it was so quiet and relaxing.
I must say the internet worked perfectly, the reason I say this is I had to work for a few days and had the internet not been good enough we would have had to go home early so at least we could stay the week.
The pubs were lovely in easy walking distance and dog friendly which was great.
If I had to point two things out, one would be the pillows were a bit too hard for our liking and secondly there is no gate to the garden. We had a dog with us and when he was muddy from a walk we had to carry him through the house to the back to wash him down so just something to be mindful of.
We would absolutely stay here again, loved every minute.
Thank you for taking the time to leave a constructive feedback, we are delighted you enjoyed your stay and made use of the facilities. Will take your comments into considerations and looking forward to welcoming you again soon
Property Owner
Reviewed by ClareFeb 2022
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"My wife and I booked the week long holiday through in April."
At the time, and due to the ongoing pandemic, we took the company advice and booked travel insurance through them. On the due date of arrival at the cottage, Friday 10 September, my wife and I both did lateral flow tests, which were negative, and arrived at the cottage Friday evening. On Saturday morning my wife felt poorly and did a lateral flow test which was positive, followed by a positive PCR test. We contacted the cottage provider, as a courtesy to inform them of the test result and that we were returning home. Monday morning I spoke with them and was told that their recommended insurance did not cover for a refund in such circumstances and that a COVID refund was only given if you tested positive14 days prior to commencement of your holiday and did not cover curtailment. My personal opinion is that in such times integrity should be a given. We will never use Manor Cottages again and will steer our family and friends away from Using them.
Thank you for your feedback and apologies to hear your wife tested positive for COVID. Towergate Insurance is an independant Insurance Company not affiliated with Manor Cottages. Due to COVID many Insurance companies have changed their policies and we always recommend you check your policy thoroughly. Property Owner
Reviewed by RussSep 2021
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"Great place to stay near the top of the High Street so within easy walking distance of all the delights t hat Broadway has to offer."
The location is brilliant.
We're so pleased to hear that you enjoyed your time at The Cottage at Broadway and were able to use the cottage as a base for exploring the beautiful local area. Property Owner
Reviewed by DeniseSep 2021
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"Everything was in good order and the house was well stocked."
It was good to find cleaning materials and other basic items had been provided.
It was a nice property that has been well redesigned to cater for 6 people.
Many thanks for your feedback! We're glad you enjoyed your time at The Cottage at Broadway and had everything you needed for a great stay! We'd love to see you again in the future! Property Owner
Reviewed by ShirleyJun 2021
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"Lovely quiet cottage in an excellent location for Broadway high street, fantastic childrens park and the wonderful walk to Broadway Tower."
Thank you for your feedback with regards to your recent stay at The Cottage at Barrow Mead. It's lovely to hear how much you enjoyed staying and we hope to welcome you back again in the future. Property Owner
Reviewed by LouiseApr 2021
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"Very helpful, with a few problems i had before arriving, couldnt reccomend them enough."
Many thanks for recommending us! We hope you enjoyed your stay! Manor Cottages Property Owner
Reviewed by PamelaDec 2020
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"Firstly the telephone booking service provided by Sykes was excellent, super friendly and helpful lady."
The cottage was clean but looking tired in places, the kitchen and bathrooms in particular are in need of renewing if they want to continue to ask top money for it. Painting the windows a trendy grey colour alluded to a much more modern interior and that is far from the case. The location is great but the inside of the cottage is a let down.
Thank you for your feedback. Happy to hear that your overall experience was a pleasure. We will speak to the owner regarding the other issues. Manor Cottages. Property Owner
Reviewed by JonathanDec 2020
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"The location was great - 5 minutes from the centre of town."
Nice little back garden. We had a lovely break
Reviewed by HelenSep 2020
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"Great location in a beautiful village."
Lovely cottage that provides fantastic value for money.
Reviewed by DavidAug 2020
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"The cottage was lovely and clean."
It was really warm and cosy, apart from the loft bedroom which was a bit too cool even with heaters on.
The location was great, a short walk to the main part of the High Street. It was also a quiet location as no passing traffic. Having 2 parking spaces was great, although at first we were unsure which was our garage and space. If this could be made clearer it may help, the small diagram was a bit vague and the phone number on the instructions was no longer valid. We asked a neighbour who confirmed we were parked correctly. The garage can only take a smaller car.
The kitchen facilities were excellent and the downstairs is nicely laid out. The garden was really pretty and particularly well maintained.
The only thing we ran out of was toilet rolls, as we were unable to find any spares - but otherwise it was great and if staying in Broadway again we would definitely book this cottage.
Many thanks for your feedback. The owner is going to put another oil filled radiator in the top bedroom. We will update the parking and contact details. We would love to welcome you back to The Cottage in the future. Manor Cottages Property Owner
Reviewed by LorraineFeb 2020
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"Nice clean place to relax the housekeeper does a fantastic job to ensure everything is spotless"
Reviewed by GailDec 2019
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"We had a really enjoyable 'home' there from 21st to 29th Nov thank you so much."
Extremely cosy and happy to move in anytime you'd like to sell up!.
Very grateful our furry companions could be with us too, thats another reason we love Broadway.
No complaints atall but just a few additions that would have assisted our dogs and us during our stay would be a Shower Hose attachment to the outside tap (at the front of the property would be marvellous). We had a really wet muddy week but fortunately dogs small enough to pick up and carry through cottage to the back utility & garden to bucket wash down. Extra coat hooks in hallway and on backs of bedroom doors would also be an added bonus. Parking for 2 cars a real bonus with one small enough to get in garage.
A note in Visitors book about Blue Bins collection day and seperate recycling at lower carpark would help instead of it all going in Trade Bin. We got it sorted.
A fantastic time overall and thanks to Jo your Housekeeper & team for being so helpful.
Hope we meet the tick box for being welcomed back!
Thank you very much.
Thank you for taking the time to write your feedback for The Cottage at Broadway. The owner has taken on-board your comments, we would love to welcome you back in the near future. Manor Cottages. Property Owner
Reviewed by TracyNov 2019
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"Well located ."
Near to the footpath leading to the Broadway Tower. Within driving distance of nearby picturesque villages. The staircase in the house was too steep and narrow. I suppose this is a design issue or that is how it was originally built. The kitchen was satisfactorily large and well equipped. The television could do with an upgrade. No radio was a downside. No hand held shower in the common bathroom. Overall a good holiday in a reasonably accommodative cottage.
Thank you for your feedback on The Cottage. We are going to add a Smart TV and DAB digital radio over the next couple of weeks. We will also be changing the shower, so it will have a hand held shower attachment. Property Owner
Reviewed by JagjeetAug 2019