“Our general consensus was we were happy with the whole process to book and the listing was as describe.”
Our areas we felt needs addressing.
1. The codes for the various gates was confusing, it didn’t state were these gates where and there was no mention of having to use 2 hash tags for the main entrance code.
2. The cottage seemed clean, but on closer inspection this property clearly hasn’t had a spring clean in months. Cobwebs in the wardrobe, were my wife had to clean it before using, behind the blinds, in the rooms corners, the skirting boards were dirty and the down stairs toilet floor needs a good clean. The artificial flowers were also dusty.
3. Didn’t like to tone in the what do do when leaving, stating we had to leave the property clean as you found it, we are happy to wipe sides down after use, but cleaning shouldn’t be our responsibility, we wouldn’t expect this in a hotel.
4. Not really happy the bottom freezer draw was full of the the owners food, not that we needed the space in the end, but we might have.
5. The fridge had been been cleaned, well wiped, but it didn’t look too clean, maybe getting old.
- Mr Smith, September 2020
Thank you for your feedback regarding your recent stay at Mill View. We take all feedback very seriously and have spoken to the owner regarding your comments. The code on the confirmation is the correct code for the cottage and gate into the estate. The owner has a team of cleaners and will check with them on your comments above, she hasn't been to the house for a little while, as she has been in lockdown. We ask all guests to strip beds when they leave and load the dishwasher/empty it due to Covid-19 to make it safe for the Housekeepers and also to help with the spread of any germs. We have spoken to the owner regarding her not leaving food in the bottom draw for her own use. The fridge it's self is clean and well maintained. Property Owner