“Disappointing.”
Property in middle of nowhere, accessed by 2.5 miles of very narrow twisting road. Description says 3 bathrooms, there were only 2, 1 served 2 bedrooms with a shower cubicle outside the bathroom. The description said the bedroom with the 2 sofas had own access to wet room, wrong, they had to come down the stairs, through the door into the hall, wet room opposite front door. This wet room also served the twin room at the other end of the house. the occupant had to walk through 3 rooms to get to it. we were left 1 bath towel each (5), no hand towels. I emailed the owner Saturday morning, and 5 more were left at the front door Monday evening. 1 of the bedrooms was accessed through a door and up a very steep, narrow and winding stone staircase with no hand rail, we all went up it once, but none of us would risk going down. The occupant of that bedroom had to get down stairs by going through the J&J bathroom, through the other bedroom, and down stairs to lounge. It may work if your a family but we were 5 friends, 1 couple & 3 individuals. The property is for 8 but lounge only seated 4, 6 if you wanted to squeeze 3 onto a sofa. We took food to barbecue but there wasn't one, despite one on the description, so we decided to cook it in doors & eat outside, no baking trays. Although the property has been renovated, some of the old wood beams were left and they were riddled with live woodworm. Every morning we had to sweep the debris off the window sill in the lounge, and some sort of bugs frequented the floor in the twin room. With some clever camera work, the parking area looks bigger than it actually is.
- Mrs Hoy, September 2020
Thank you for your feedback. Thankfully most of our guests understand before they come that they are staying in a beautiful, historical house. It has been sympathetically restored, including the old wood beams carefully preserved to save its historical integrity, though treated for woodworm. We do describe ourselves as being in a hamlet which would indicate a small rural location although in reality we are a fifteen minute drive from Ross on Wye. I have discussed the bathroom situation with Sykes and they continue to feel it is three washing areas and a full description within the text is provided to clarify the situation. It would be helpful if you could understand our attempts to keep our guests and cleaners safe from Covid -19 and understood that by bringing a few extra towels and pillows as requested keeps us all safer.
We do make it clear that there are stairs. I am nearly 70 and have no difficulty in moving between the different levels of the house, it is all part of its charm. There is plenty of seating within the house, with a Snug room with two Lazy Boy chairs and Lounge with two three seater sofas, and chairs scattered throughout the remaining house. The barbecue was in the side garden and the kitchen is well stocked with baking trays and roasting dishes. Our peaceful home within a secluded and stunning area is obviously not for you. There was no clever camera work on our behalf, we make it clear the driveway is suitable and plenty big enough for three cars. May I suggest more careful research about the house and its location before is considered before making any commitments.
Thanks again for your comments, the owner of Anchor&Can.
Sykes owner relations