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"We contacted you on Wednesday to inform you we had to leave but no response!"
After we booked we mearly wanted a nice quiet location in an nice setting following months of stress.
Whilst the cottage and location was very good we could no longer tolerate the noise from three building sites nearby, constant swearing and angle grinding and banging. In addition chain sawing. We wish we had fair warning from the owners/cleaners in this regard.
We thought it would let up at 16:00 but continued from 08:00 to 19:30 every days. The property next door on the stream decided to employ a company or bodgers! who demolished a shed on a Sunday who did not have a clue by constantly banging all day instead of using a crowbar/saw and swore like the others!
It was disappointing, we wanted to enjoy the outside surroundings which were ideal with the stream and wildlife. We did attempt to do so to no avail as we could not even hear each other.
We were forced to go out on the days in situe but this was never our intention and came home for some peace!
Please escalate and seek advises? We would certainly not wish on any future visitors as it would be equally unfair.
Thank you Ray Johnson
Thank you for providing us with your feedback. We can only apologise for the disruption you experienced during your stay. This was an unforeseeable situation and if we had known before, you would have been contacted prior to your stay. We have since learned that the shed demolition has now been completed, and the other work surrounding the property has quietened down. We can once again only apologise for this disruption and would like to welcome you back to the property again in the future, where you can relax as intended. Property Owner
Reviewed by RayMay 2022
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"Amazing property, exactly what we needed for a wedding event family to stay ."
No faults at all in the property except one lightbulb over dining table not working and lots of dust on the travel cot storage bag and lots of food crumbs left under sofa seat pads .
Small details though and otherwise Ed had wonderful stay
Thank you
Thank you for taking the time to leave such a constructive feedback, we are sorry that you had a few issues with your property even if minor, Next time please let us know and we will rectify it for you straightaway. we are delighted you enjoyed your stay and looking forward to welcoming you again soon. Property Owner
Reviewed by DebbieApr 2022
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"We loved the house, hugely surprised about the area and how romantic it was, the photo's on the website didn't do justice to how wonderful it was, cottage was comfortable and we enjoyed a lot, beds were great and garden amazing, only thing I hope is that they replace the pans !"
But further it is an amazing place to be !!! We would like to come back here:)
kind regards Anita
Thank you for providing us with your feedback. We are so happy to hear that you enjoyed your stay at Spring Cottage. Your suggestions for improvement will be passed onto the owner. We would love to welcome you back any time soon. Property Owner
Reviewed by DickNov 2021
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"Cleanliness could have been better."
It lacked homely touches like a tray and books. The beds were very comfortable but the double bedroom was compact. Towels and bedding were good and the garden and outside space were lovely. A pity the water softener was not operational. We did enjoy our stay however.
Thank you for your feedback. We're sorry that the cleanliness was not to the standard be expect and hope it did not impact your stay to much. Property Owner
Reviewed by SimonSep 2021
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"The garden was amazing - the photos did not do it justice!"
Cottage was cosy , beds very comfy . I think pointing out quite how remote the location was would be helpful - everything is a drive!
Reviewed by JennyAug 2021
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"The website photos do not do the surroundings justice, it was picture perfect and so peaceful."
The cottage was very sweet with a gorgeous garden and the beds really comfortable. The sofas were a bit uncomfortable and old though and could do with replacing.
The kitchen was good with all we needed except a tray would be useful to take drinks up to the terrace.
Loved the river and the beautiful village but would have been nice to know there was a footpath with a bridge leading to a field that we didn’t discover till our last day.
Perfect for peace and quiet.
Thank you for your feedback. We really appreciate your suggestions for improvement and will forward them to the owner. We are glad that you enjoyed your stay and welcome you back anytime in the future. Property Owner
Reviewed by KateJul 2021
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"Everything was just fantastic."
The property was very cosy and has exceeded our expectations.
Idyllic location in a picturesque and charming village.
Thank you for your feedback, Spring Cottage is lovely and we're really pleased you enjoyed your stay! Property Owner
Reviewed by FabrizioOct 2020
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"The organisation and marketing by Sykes was brilliant."
The cottage itself was ok but needed extra effort to be great. Cleanliness was very disappointing with furnishing and fixtures covered in dust and pet hairs and a graveyard of dead bugs behind the tv. Little things like the mantelpiece clock not working, door bell not working, lamp bulbs not working all add up to an average experience. The owners are clearly making a lot of money from this rental being booked out every day this month so better investment in their customer experience is expected (especially when these things have been mentioned on previously published feedbacks). Otherwise enjoyed the stay - location and outdoor areas were fab and would go back if reassured that this feedback was actioned.
Thank you for the feedback, this has been passed on to the housekeeper and she has sincerely apologised. Many thanks Property Owner
Reviewed by RichardOct 2020
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"Beautiful cottage in idyllic location."
However access to the cottage itself is difficult, particularly with luggage and food bags, as you can’t park near enough and the lane itself is very steep. You can’t tell this from the photos. It didn’t spoil our holiday at all, but I imagine in bad weather and limited mobility it would be extremely hard.
The gardens backing onto the river are so peaceful and very private. Just being able to sit and watch swans and ducks float by was lovely. Photos don’t do it justice. ( they need to be updated on the website)
Bedrooms are quaint, and a little on the tight side for moving around, but very comfortable. The one double bedroom, we couldn’t access the fitted wardrobe properly as the door wouldn’t open past the edge of the bed.
We did feel that carpets and furniture covers were a touch shabby and needed replacing or deep cleaning, and there were a few little niggles that needed seeing to, but all in all it certainly wouldn’t stop us going back there.
Be very careful with the hot water taps, especially with children as the water was scalding.
Many thanks for your feedback on Spring Cottage. we agree it is situated in an idyllic location. Since your stay all the carpets have been professionally cleaned. We will look at other issues raised. Manor Cottages Property Owner
Reviewed by LindaSep 2020
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"Lovely cottage with a truly amazing position on the river bank."
Very idyllic location. The cottage interiors however felt a lot like a second, not-so-loved home. The furniture, carpets etc felt a bit grubby. Beds very uncomfortable. The type you put on your holiday cottage - too good to throw away but you wouldn’t have them in your main home. The kitchen and its cupboards (with plenty of content) didn’t feel very clean. The coffee plunger is broken - perhaps small but an important detail. It was great for a summer stay when you spend a lot of time outdoors (on the lovely river deck). I would not stay here in the winter confined to the indoors. Having said that the cottage offered good value for money this time of the year in this part of the Cotswolds. I would stay again in the summer.
Reviewed by KrisAug 2020
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"Another amazing trip to Cotswolds."
Thank you Sykes.
Reviewed by IlonaJan 2020
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"We had a wonderfully relaxed break at Spring Cottage."
The cottage is very cozy and comfortable. We had a Winter break so It was lovely to get in from the cold into a lovely warm cottage as the central heating was very good. The garden and river at the end of the garden were wonderful, I spent hours every day just sitting and watching the wildlife go about their daily business... so many different birds it’s a Twitchers heaven! Our dog loved the big garden. Two minor issues were that there seemed to be several lightbulbs not working, some lights in the living room, one of the bedrooms, but particularly the porch and entrance lights. We’d brought a torch which was essential when dog walking in the evening as the village is unlit, although maybe having a torch in the cottage would be helpful? Secondly, the village recycling system had changed recently requiring different colour bins for different recycled material. Unfortunately, our cottage didn’t appear to have the appropriate bins. Overall we really enjoyed our stay in this gorgeous, cozy, tranquil cottage in a beautiful spot and would definitely recommend it.
Thank you for taking the time to leave your feedback for Spring Cottage. Manor Cottages takes feedback very seriously and will take action to rectify the light bulbs and investigate the recycling bins. We are pleased to hear you had a wonderful stay and would recommend Spring Cottage. Property Owner
Reviewed by DavidNov 2019
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"Great cottage in a beautiful peaceful setting we loved it"
Reviewed by SuzanneAug 2019
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"We greatly enjoyed our stay at Spring Cottage, located in a very quiet corner of this incredibly beautiful Cotswold village, with an unhindered view across the garden to the countryside beyond."
The beautiful living room is the nicest feature of the house and the central heating quickly warms it when lit. We had glorious weather over the whole Easter weekend and were able to enjoy the sunny outdoor terrace in between spending most days visiting family in a nearby village.
The cottage is small, though, especially for 6 adults. The bedrooms are smaller than one is led to believe in the property description; only the second twin room is advertised as being small, whereas the double bedroom barely affords space to move around and no space to unpack a case on the floor without blocking the door.
The dining area in a corner is cramped, too small for 6 people round the table without everyone having to get up to allow others to leave. Fortunately, this was not too much of an issue for us since we ate all meals outside except breakfast. There didn't appear to any way to heat the kitchen which was chilly first thing in the morning. On the other hand, there was ample stock of quality crockery and cutlery.
There was an unpleasant smell in the hall the whole time (drains?), but a previous tenant has already remarked on this, so hopefully that will be resolved soon.
Although Spring Cottage is a 3 bedroom property, it is priced lower than the average 3 bedroom cottage due to the smaller living / dining area which is more aimed at 4 people comfortably. Also it is described on the website that the second twin room is more suitable for children due to the smaller room size.
The issue with the smell was not raised during the stay, but was investigated as soon as it was brought to our attention which was when the feeeback was received. All pipes, toilets, bathrooms were checked despite no smell detected and no issue was found.
Property Owner
Reviewed by MichealApr 2019
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"Upon arrival there was an unpleasant smell in the sitting room and in the bedroom above the sitting room."
It lasted throughout the weekend.
As with all our Cottages there is a welcome folder with useful information about the cottage including a phone number for our guests to use for any issues. This is manned 24/7. Unfortunately, no concerns were raised during the stay, however, our maintenance responded to the issue of smell as soon as we were made aware having had the feedback. When maintenance arrived at the cottage, there was no smell, yet still carried out a series of checks but found no issues. Property Owner
Reviewed by Janet ElizabethApr 2019
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"Well equipped comfortable cosy cottage in very pretty location."
Lovely walks nearby but a good distance to shops so you would need to plan ahead. A great choice for people looking for countryside and tranquility. Problem with upstairs shower not working was investigated promptly but not able to repair during our short visit. However there was a second showerroom downstairs.
Our maintenance responded to the issue of the shower urgently and found that parts were required in order to function properly. These could not be obtained in time but was repaired shortly after the guests departed. Property Owner
Reviewed by MaryJan 2019
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"We had a lovely break at Spring Cottage."
Spring Cottage was in an idyllic location and had it been summertime it would have been an even more appreciated stay as the gardens were lovely and spacious. Although the accommodation is listed as 3 bedrooms and could accommodate 6 people, the bedrooms were small and the double bed was not big enough for a long stay. Also, the lounge/dining room which was the only reception room would have been too small for more than 4 people. However, regardless of the above, it was a beautiful cottage, impeccably clean and a real delight to enjoy. The downside is walking down all your luggage from the road to the property but I guess that is part of the charm of the setting in itself. A very quite location and very relaxing. We had a small dog with us, Hector, who enjoyed himself enormously and there were a number of quality hotels/pubs in the nearby villages that accommodated us taking Hector with us to dinner each evening where Hector was made very welcome on all occasions. Our favourite hotel/pub was called The Village Pub in Barnsley - absolutely fabulous cuisine and ambience. We would strongly recommend Spring Cottage taking into our comments above.
Reviewed by MadeleineDec 2018
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"Cottage set deep in Cotswolds once left main road one car width to drive to village."
No mobile phone signal so need in car sat-nav don't arrive after dark you wont find cottage as it is off road even with sat-nav.Leave range rover at home and take the mini as car parking is difficult. No street lighting at all so need powerful torch to walk the dog. Finally down stairs saniflow toilet would not advise to use stick to main bathroom up stairs
Reviewed by RoseDec 2018
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"There were many things wrong."
The property isn’t easily accessible for anyone with mobility issues. Parking was a nightmare. The wifi info was incorrect, the kitchen faucet wasn’t working properly. There wasn’t firewood, starting materials or briquettes so as a result we couldn’t use the bbq.. Kitchen utensils were cheap and knives weren’t sharp and couldn’t cut properly. The property in general was misrepresented and was rather shabby and rundown. Also I haven’t heard back about my damage deposit that should have been returned to me. Please let me know when this will happen.
Many thanks for your feedback, we have fed your comments back to the owner in order to maintain our property standards. Your views are as valued as your initial booking so that we can keep providing the best UK holiday experience.
Your points have been reviewed to ensure that our property descriptions are accurate and not misleading. Property Owner
Reviewed by .Sep 2018
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"Very clean, good quality furniture, perfect location, quiet, romantic, just perfect"
Ms Hunt
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"Winson is a very beautiful village and spring Cottage blends perfectly in."
You feel like you do live there.
Mr Stahl
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"Superb setting, if it had been high summer sitting in the well kept garden next to the stream would have been bliss."
The interior while not large was very comfortable and had everything we needed.
Mr Holmes
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"The cottage was lovely and furnishings excellent."
Mr Winson-Pearce
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"All perfect, perfect !"
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Ms Serret
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"Location and beautiful cottage (with 2 bathrooms!"
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Mr Smygelski
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"The cottage was lovely, and in a beautiful location."
Mrs Frost
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"Very comfortable, well equipped cottage in a lovely situation."
Mrs Pettican
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"High standards, good quality and good garden."
Mrs Eydes
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"Beautiful, quiet location."
Mr Battersby, July 2017.
Battersby
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"Nice cottage in lovely small town, relaxing place to stay, no troubles beforehand or during our time there."
Mr Ehrler
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"The setting of the cottage was beautiful, the garden and stream and apple trees were a delight, the main lounge, upstairs shower and general equipping (including logs for fire) of the cottage were excellent."
Halpin
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"Great service from Manor Cottages!"
Roberts
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""Spring cottage was perfect for our holiday with another couple and two babies."
It was clean and well equipped and there are walks from the cottage to local pubs. It was very peaceful and the garden with a river at the bottom is lovely; I'm sure it is amazing in the summer
Katie
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":it was very clean ,cosy looking and the surrounding was peacefull"
Mrs Cullen
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"This is a lovely cottage in a beautiful village within a gorgeous area of countryside."
Mr Brown
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"It looked precisely like the pictures as on your website."
It felt very homely. It fulfilled our expectation completely.
Mrs Gould-Scham