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"The property is beautiful from the outside in terms of the building and the countryside and the owner seemed nice."
However we were 20 plus people and found it hard to be together as there were 2 separate houses so the living rooms could only accommodate 10 people each. The dining room was big enough for everyone but too narrow to move around in. Anyone could not get out if others were sitting on the benches. The 2 small kitchens were such that anyone passing by would be an obstruction for the kitchen users due to the smallness of the kitchens. We had to distribute items over 2 fridges and kitchens. Extra items had to be placed in the freezer in the games room outside which has items in it already. The saucepans were difficult to cook in due to their thinness and burning our food. The grill gave off such a bad smell that couldn't be used. General cleanliness was low. There were cobwebs and the handwashes were diluted with water. The toilet seat in one bathroom was loose and a shared ensuite bathroom had no lock in it. In one side, 8 people shared one bathroom. The games room is in a bad condition with 2 less balls in the Poole table and the cue ends were not fully in tact. The table tennis bats had the material torn off and the table looked battered though could be used. The kids enjoyed the swing hanging off the trees though. The grounds were too narrow for football games or Frisbee without the items going into the bushes, but ok to sit out in.
Thank you for your feedback and comments, it is extremely valuable for us to make sure we are maintaining the high standards we pride ourselves on.
We appreciate your thoughts on the size of the kitchen, dining room and living rooms, however, this has not been an issue for any of our prior guests over the past couple of years and do apologise you felt this way.
Again, we would like to apologise that you thought the kitchens were too small, we have made sure to show the full scale of the kitchen in the photographs advertised and given the size of the property we feel this is more than enough space for daily use.
We pride ourselves on being very clean with having a team of 5 cleaners at the property we have never had a cleanliness comment before that has not been a positive one. We thoroughly check the property to make sure that guests are entering a clean and safe home each and every time.
We take these points on board and will look to make sure that the toilet seats are all tightened down and look to add a lock to the shared ensuite.
I have been to the property to make sure that the equipment in the gaming room is up to standard and can tell all balls are present for the pool table and can only think that some may have gotten stuck on the runners while you were there.
We do also provide several new paddles however, we like to keep more of worse condition paddles just as extra for larger games.
We would like to thank you for your time in staying with us and leaving constructive feedback for us to improve on. We do hope you had a lovely stay and hope to see you again soon. We do hope these issues did not ruin your stay and hope that all was well after we added 2 accessibility ramps for you. We do hope this made the stay at the Durstone Cottage easier for everyone who attended. Property Owner
Reviewed by AlimaAug 2022
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"We were a party of 17 varying from 1 to 72 in age and we found Durstone cottage ideal for us."
Sarah and her daughter were very helpful and made us feel very welcome. We had a lovely holiday and the comfort of the cottage made it even better. One of our teenage granddaughters said she wished they could stay forever. Thoroughly recommend Durstone.
Reviewed by MargaretMay 2022
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"WE really enjoyed our stay in Durstone Cottage."
We had a weekend get together with friends - 8 adults and 9 children aged 1-14y. The space in the cottage was great and the facilities were just right for a comfortable hangout together. Lovely part of the country to get away to also. Overall I would definitely recommend this property for a large group.
Reviewed by NicolaApr 2022
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"We were a party of 16, including my 6 month old gandaughter."
We also had 2 well behaved dogs.
The cottages were absolutely fantastic. So clean. I have absolutely nothing negative to say. Every facility was there to make our stay magical.
Me and my family had a wonderful time.
Thank you so much.
Reviewed by SandraDec 2021
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"Our stay at Durstone Cottage was perfect for our large family gathering."
18 of us assembled and really enjoyed our stay. We enjoyed trips out to Hereford, Bromyard, Leominster and Abergavenny all within easy reach. The cottage is surrounded by lovely scenery and had all the necessary amenities allowing us to cater for everyone. Perfect.
Reviewed by KenOct 2021
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"Its a fantastic place for families, the farmer cut the hay in the fields bailed ..."
Its a fantastic place for families, the farmer cut the hay in the fields bailed it up and our children were playing on the bails, pigs cows they loved it
Reviewed by PaulJul 2021
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"The owner was most helpful and we enjoyed our week."
Any reservations we had were to do with our dealings with Sykes Cottages, who we felt were a little inflexible with regard to dealing with our concerns regarding the Covid Virus.
Reviewed by SheilaJul 2020
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"Fab time away."
We were a large group with kids and it catered very well for our needs. The location was beautiful and the cottage was lovely. Would definitely go back.
Reviewed by LornaMay 2019
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"Absolutely delightful."
There were 14 of us plus a baby.
The teenagers loved the table tennis and pool room.
The only downside was the road into the building. Would book again tomorrow if it wasn’t for that.
Owners popped occasionally to see if all was well but left us alone other than that
Reviewed by KathrynApr 2019
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"We had a wonderful family week-end and appreciate how well the cottage was equipped, especially the kitchen."
Reviewed by DaveMar 2019
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"Ideal for family groups, cottages are very private up about a mile track ,some places very bumpy."
Cottage had everything you would need to cater for a lot of people.
Good to have two rooms to sit in .
Also really nice to have clean bed linen and towels provided.
Owner very helpful and welcoming ,flowers and wine a lovely touch
Reviewed by BrendaFeb 2019
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"The cottage was warm, comfortable and more than met the needs of our family of 15!"
Thankyou!
Reviewed by GlynFeb 2019
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"There is a tap in one of the bathrooms where the temperature control has come loose."
Reviewed by MaryJan 2019
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"The house was exactly what we were looking for."
The double rooms are all really lovely and there was plenty of room for the 16 of us.
The track up to it is bumpy but serviceable.
Really recommend!
Reviewed by JennieNov 2018
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"Excellent property for a gathering of all ages."
There were 22 of us ranging from 1 to 70, celebrating 2 family birthdays. Great that there was a room big enough to seat us all! Fabulous location with beautiful views and only a 20 minutes walk to the local pub and 10 miles from Hereford. The games room, although a little tired looking, kept some of the party occupied for hours. Would definitely recommend.
Reviewed by SueOct 2018
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"The owner of property was very helpfull and went 'above and beyond' by bringing in our ASDA delivery and putting the cold things in the freezer for us."
Loved the cottages, comfortable and quaint but very well equipt, really is in the middle of just countryside which was great for us the children could play out safely. The track up is very rough as is reallly just a farm track so maybe would struggle if you had a car with a low undercarrage, our cars all managed it ok. Would deffinitely recomened for large family holiday venue.
Reviewed by AmandaMar 2018
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"The cottage was booked for a surprise family birthday ."
Guest ages ranged from 4 to 69 , comprising of youngsters, teenagers and adults. Two kitchens enabled breakfast to be served to everyone at the same time. Two lounges meant the "oldies" could have some time away from the youngsters in comfort.. The games room was well equipped and a big hit. The cottage contained everything you could possibly want, from the fresh bed linen and towels to plenty of comfortable seating. The cottage was as warm as toast which was very appreciated at this time of year.
Reviewed by LynneDec 2016