Willow Lodge

5 Customer Reviews

• "What was supposed to be a nice relaxing week at the Thames, turned out to be a nightmare."

  Every day, every 5 minutes from 05.30 hours until 22.30 hours a plane came over very low, because the property turned out to be in the flightpass to London Heathrow. Nobody told us and it was not in the Sykes information.The outside of the property was dirty and had not been cleaned for several weeks. We have taken lots of pictures to show this. Inside there was no welcome package. The only extra were 2 toilet rolls and a package of kitchen cleaning towels. On arrival a party was going on in the adjacent property of the owners. Our dedicated parking space was therefore not available. Nobody told us. Going to the property we were met by an Ukranian young man, called Victor. In the days coming every where we looked , there was Victor. Nobody told us. When we wanted to open our bedroom doors, there was Victor smoking a cigarette and talking loudly into his mobile. Victor slept next door. No more than 3 meters away. Nobody told us. It was all very disappointing and a total waste of money. After 4 days of hardly being able to sleep, we went out of the cottage and stayed in a hotel. Beside the fact that the new owners clearly do not not know how to run a cottage to rent out, we wonder why rental standards of Sykes Holiday Cottages are so different. The first week we stayed in a cottage in Warminster which was suberb and than this.

  So sorry your experience was not what you expected. Heathrow is of course nearby. Though we are not under the flight path the planes do occasionally get routed close to the house. All the essentials are at the property including tea, coffee (pods and ground), sugar, oil, salt, kitchen roll and sponge, washing up liquid etc, this is standard for rental properties. The outside is not dirty, the grass is beautifully mowed, the deck does however get leaves on it as it is under a willow tree, this is swept before arrival. The parking place was available, there were people on the driveway when you arrived with the party finished at 4pm on the opposite side to the lodge. Viktor is the housekeeper in the lodge next door, I do apologise if he was noisy/smoking, I will certainly address this. My number was available to you after I sent a welcome message and personally helped you set up the TV connection, I would have addressed the issue had I been contacted. Property Owner

  Reviewed by Gerry1.3★Sep 2023

• "We really enjoyed our holiday."

  Lovely location and caught lots of small fish.... We did find the settee a little uncomfortable for the two of us but there was another chair there which we could have used. Husband found the bed a little soft, but I was very comfortable. Kitchen and bathroom facilities really nice. The outside space was lovely, with seating, outdoor dining, and swing seat for two.... and plenty of activity on the river. Just 5 minute drive to Windsor town centre. Perfect location. We loved our stay and would go again.

  Reviewed by Liz4.1★Aug 2023

• "We loved this place."

  Quirky, quiet, simple, cosy and right on the Thames. Really restful. Would love to return.

  Reviewed by David4.7★Jul 2023

• "We had a very relaxing and enjoyable stay in Willow Lodge."

  It is situated on the edge of the river and we were able to sit out overlooking the boats and wildlife whilst eating breakfast each morning. There was a slight problem with the TV Aerial but the owner was extremely helpful and solved the problem the same day. A welcome pack would be useful for arrival but we did find everything quite easily. It’s a very short drive from Windsor but we actually walked most days by choice. It is a good half hour walk though so comfy shoes are needed. We also enjoyed an evening at the races which is only a fifteen minute walk but would be two minutes in the car if you prefer. Overall it was a lovely break and it suited us perfectly.

  Reviewed by Carolyn4.7★Jun 2023

• "Really enjoyed the holiday but the lodge was not up to usual sykes properties ..."

  Really enjoyed the holiday but the lodge was not up to usual sykes properties the outside area was disgusting I eventually found cushions for the chairs they were filthy had to clean them before using them the sun loungers were also filthy the outside needs thorough clean there was not enough kitchen space to do any decent cooking no saucepans and had to find the cutlery wasn't told aircrafts flew over regularly affecting the TV reception on arrival the site office was closed only open Monday to Friday so took some time to find our lodge overall not a nice place to stay needs a complete overall also no paperwork to give ideas were to visit not like other sykes properties I have used sykes many times and I think this is the 1st one not to give a welcome pack and finally I asked the owner how do we get a boat to call at the lodge to pick us up he didn't know

  Sorry to hear that you didn’t have the best experience. There are saucepans and frying pans in the lowest drawer of the kitchen. While Heathrow is near we are not under the flight path, but I have now purchased an Amazon Fire stick to make TV reception more secure. The lodge is under a Willow tree, we try our best to clean the branches but as it was raining a lot when you stayed this may have been difficult. Overall the lodge is lovely and cosy, I appreciate your feedback so that service can be improved Property Owner

  Reviewed by Peter1.9★Jun 2023

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