“The location of the lodge and outside facilities could not be faulted.”
However inside needs attention. The master suite ,the bath panel had come away from the bath and the sealant along bath needs attention. The room also needed a good dust. The twin bedroom shower base sealant missing in parts, also bin in bathroom were splash Mark's on lid which looked like coffee or could have been something else. Lounge ceiling lights many coming out of ceiling. Also wood burning stove covered in dust and ash hand prints. One lamp not working. No dishwasher tablets or washing up liquid on arrival , understand it is self catering but have never come across this in any lodge we have stayed in. Also freezer needs defrosting full of ice.If you state a wood burning stove then some wood to use would have been nice or say in your advertisement that you need to bring your own, another thing I have not come across before. When you are stating a luxury lodge and paying a healthy price then these details need to be addressed. Would I reccomend or stay again yes definitely but sort these problems out.
We are sorry we did not reach to your expectations. All that you have wrote we have since spoken to our housekeeper who attended to your daily needs. In essence, you text me regarding the washing up liquid and dishwasher tabs, saying there is not much left. I asked the housekeeper to investigate, and he did straight away, however, there was enough left before you arrived, so, we are lost with your comments. Logs, we do provide logs on a monthly basis, sorry previous guest may had used all. Bathroom and shower seals, that we do not understand, as we do keep the lodge in ship shape. Ceiling lights, again, a mystery to us! Sorry one of the kitchen lamps bulbs had gone, again housekeeper changed bulb for you. Dust, yep, the lodge is in the country and our housekeeper cleans with every guest arrival, unfortunately, dust settles quickly. All in all, we will be going down to investigate further. Freezer, yes, we will defrost if required. As for the price, we charge a below price for this 6 berth, 3 ensuite bedroom luxury lodge, to which others have wrote fantastic reviews. Please note that we do act on every guest's views if/where required.
We are truly sorry for you.
Have a good day!
Sykes owner relations