“You are lucky to get me to do a survey especially on the pretense of entry to a prize draw.”
Firstly I think your systems are fairly good but you assume too much about the customer and generate such automated rubbish in emails which don't take into account simple things like was this a holiday or a business trip, in my case I needed to be in a quiet location with good cellular access so I could do some very important remote working for my employer, it's easy to find out how far a person traveled from their home to the place of stay, in my case 10 minutes so why all the silly emails like "only a week until your holiday". It was not a holiday!!! Once I started to get those emails I changed my preferences to no contact from any source yet you still sent one about feedback which I have accepted but only so I could write this. You should know my thoughts on the property as I booked another for November which your email purports to know nothing about, I did not even check if there was any, even slight discount for booking again but there we go and there is feedback for you to ignore.
Finding out more about your customer will stop the silly annoyances and make you business a whole lot more friendly. I know I speak for the few but we are here and our voices are just as important.
- Mr Brown, September 2018
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