“Firstly the positives.”
Decent location in Salcombe, great views from the top bedroom and 2 parking spaces. All great.
Property a little tired and outdated. Plastic coverings on the dining chairs, old throws on sofas. Patio doors broken and unable to open. When we arrived the bins were overflowing outside, no room for any of our refuse and overnight the overspill bags were attacked by seagulls which we had to clear up. The beds had been changed but all of the previous guests dirty laundry was left in the house which was worrying with Covid regs. No front door key so only one key for the back door for 8 people meaning the door had to be left unlocked in the evening if some of us went out. Also not great for fire regs. We called the owner and this was sorted within a few days but it wasn't a great or hygienic start to the holiday.
You also have to transfer a £250 cash deposit to the owner. I had no problem with that but once it was paid we received and email saying no towels, tea towels or bathmats provided. Also told that property had to be fully cleaned by ourselves before we left. We own a holiday cottage and would never expect this from our guests. We hoovered and tidied but a part of our deposit was still kept. We were told it wasn't clean enough and accused of breaking ornaments which we hadn't.
I think it should be made much clearer on the property description about what is provided and what is expected.