“Sorry lost first attempt at comments:
After experiencing many enjoyable holidays with Helpful Holidays, we were disappointed at the standard and quality of the premises at Bilbrook.”
We appreciate that the building was over 300 years old and a plus point was that it was very cool through this recent very hot weather but below we list the reasons for our disappointment.
Cleanliness left much to be desired i.e. extreme dust on wardrobes, lamps, blinds coupled with a rather large amount of spiders and cobwebs. In the morning the kitchen floor was alive with ants and very large woodlice, probably about 10 every morning.
The water came out brown until run and to get hot water one had to waste so much before it even ran warm.
The extractor fan in the bathroom did not work, this is essential as there is no ventilation (windows) as the room is in the centre upstairs. Also, a continuous leak around wash hand basin, and there was no way we could stop the cold tap from running.
The laundry was inaccessible because of stored items.
No markings on the cooker or instructions. In the fridge there was no door on the very small freezer compartment, therefore, could not trust frozen items to be kept at the premises for our self-catering.
Previously with Helpful Holidays we were always welcomed by the owner or caretaker and more often than not, milk, bread, eggs etc were left out to welcome us after our journey but on this occasion we saw no-one until we left a day early and we were putting the key through his door.
Normally there is a vacuum cleaner available but not so in these premises.
When we booked; this property was given a four and a half star rating out of five, perhaps you could advise us how you arrived at that? It looked to us as if the property was being run down.
We appreciate that this is a negative review but we certainly would not have any confidence in your ratings in the future.
