44 Fernhill Heights

11 Customer Reviews

• "The property was very nice and comfortable and we had an enjoyable week."

  Plenty of places to visit in the locality and good weather, A couple of minor issues with the property - lights in the living room flickere d and we couldn;t use them. More instructions as to turning on hot water etc would have been useful but in general excellent and I would recommend.

  Reviewed by Margaret4.7★Apr 2024

• "Left feedback in folder ,amazing value for money ,lovely space ,couldn't think of anything else the owner could provide ."

  Welcome pack was a lovely thought x

  Reviewed by Alison5.0★Oct 2023

• "The cottage was well equipped and situated in a lovely location on the out skirts of Charmouth."

  A new shower was put in during our stay that works very well. This is the second stay for my wife and I this year at this property is very good value for money. I am grateful for all the useful information that you gave me, my wife, labrador and I look forward to using your services again in the near future.

  Reviewed by Robert5.0★Sep 2023

• "So pleased we chose this cottage."

  A great, quiet location. Spacious main bedroom, we loved having 2 bathrooms, easy parking. The owner seems very attentive.

  Reviewed by Dianne4.4★Sep 2023

• "Nice, clean and comfortable place maintaining Sykes high standards."

  Our only reservation is that we could have done with some handrails in the bath/shower for extra stability. My wife has Parkinson's and her stability is limited.

  Reviewed by Mick4.1★Sep 2023

• "A lovely little holiday home in very peaceful location."

  Clean and comfortable. A washing machine would be a real added bonus and perhaps the garden could be made a little bit more secure but other than that it was great. A place we would consider returning to in the future. Easy access to the coast path for morning walks with the dog.

  Reviewed by Phillip4.4★Aug 2023

• "We left feedback in the feedback folder at the property."

  Reviewed by Alison5.0★Aug 2023

• "The Cottages is well equipped and I cannot fault it, however I feel that visitors to the site should be fully informed about the private water supply."

  I spoke to three owners who live on the site who informed me they all drink bottled water because of the variable quality, yet visitors are not given any information. You have a duty of care to all of your clients and you should confirm if the supply is safe to drink at all times and ensure that all visitors are fully informed that the water is safe to drink without the need to boil it. The criticism is not directed to the owner, but your selves.

  The water is certified by the local council and Wessex Water to be completely safe and, as with all private water systems, tested regularly. There had been some water quality problems in the past, but these were resolved a long time ago. During those problematic times, the house was removed from the letting market to ensure the safety of visitors. Property Owner

  Reviewed by Robert5.0★Jul 2023

• "Quiet location close to local roads to Lyme Regis and Charmouth, as well as major roads to further afield."

  Useful having recycling bins on-site and having 2 bathrooms was very convenient. Parking close to the property appeared to be ‘first come first served’ but plenty of space a short walk towards the hotel. A good and comfortable base for touring the Jurassic Coast.

  Reviewed by Stephen4.7★Sep 2022

• "We had a lovely stay at the cottage!"

  It was an ideal location for exploring charmouth and Lyme regis and a really nice house. It was very clean, felt much bigger than it was, and worked really well for a couple with small baby. Although we had a really good stay, there were a few things we wanted to mention that weren't ideal: - the house was advertised as having internet, but we couldn't find anything to indicate there was internet. - there were no oven gloves - there was only one tea towel although we were there for a week Other than that, it was great and one of the nicest places we've stayed.

  Thanks for your constructive feedback. In June '23 I have had broadband and Wi-Fi installed. This has also allowed me to install BT Television via broadband, giving quality access to many channels, including Netflix. Property Owner

  Reviewed by Edward4.4★Jul 2022

• "The house was well equipped and in a really nice location."

  It was helpful that the Lyme Bay Holidays caretaker could come promptly to sort out the problem that we had with the taps. It would have been much better if the cleaner or someone local could have turned on the immersion heater the day before we arrived or even the morning that day. It wasn't so nice to arrive to no hot water and then it was quite difficult to find the instructions and figure out how to turn on the switch in the cupboard. We had a 5 hour drive with lots of traffic, so were quite tired and just wanted a hot shower. There seems to be some issue with the plumbing that the tap upstairs on the shower / bath jammed up, so we couldn't get anything out of the tap. And then when we used the hot water tap downstairs for washing up, the water came in fits and starts, suddenly spraying out and then stopping for a bit. This was fairly consistent through the 4 days we were there. The downstairs shower was fine to use with enough pressure, once the immersion heater had been turned on over night for there to be enough water. I think if there were some more clear instructions in the guest book about the hot water that would be better. Overall we had a nice holiday, the terrace was nice, and the kitchen was well furnished. Thank you for hosting us. (It is up to you how much of this you want to publish online, I don't mind)

  Thank you for your feedback. We have now replaced the old hot water tank with a pressurised system so the issues with water pressure have been resolved. Property Owner

  Reviewed by Naomi4.4★Jun 2022

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