“I telephoned the owner as requested ...”
I telephoned the owner as requested for entry information but each time was greeted by an answerphone. No return phone call. As we were leaving I phoned Sykes to make sure we could access the dwelling. The lady who answered gave the key safe number as 050 so we set off. On reaching the property the key code did not work so standing in the cold I phoned Sykes I was offered 3 numbers I pressed 3 and was reverted to the same 3 options. This happened several times. I then pulled on the key safe and it opened. As we were unloading the cases Sykes rang to ask if all well, I started to explain to the lady and the phone lost its signal. No other calls were received until the next day when Sykes rang to ask if we had gained entry to the cottage I said we had no thanks to either the owner or Sykes as unable to contact either we could of been going home or would have had to stay in a Hotel over night. I was informed that the owner had changed the key safe number. This had not been passed on to us. If the owner ( Mrs. Buchanan) or Sykes had been more attentive our break could be so much more enjoyable.
